Equipment was installed much too high. I cannot reach top setting nor adjust angle of arm to upmost setting. Being too high also makes several of the exercise positions impossible or very ineffecti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m blown away by AMP. It’s like having a personal trainer, a custom program, and a full gym all in one sleek setup. The virtual coach adapts to me, the equipment attachments cover every muscle group,... See more
Company replied
An amazing machine. Installation was top notch, I didn't have to do anything. So many different exercises can be done, and even if you have dumbbells at home, this will add a whole other dimension to... See more
Company replied
Delivery and install was the smoothest I’ve ever experienced. I also had a question during the ordering process and Customer Support was excellent. I’ve been using the amp fitness device consistently... See more
Company replied
Company details
- #9 of 16 best companies in Physical Fitness Program
- #35 of 80 best companies in Fitness and Nutrition Service
- #36 of 59 best companies in Wellness Program
Written by the company
amp is an AI-powered home fitness device designed to deliver adaptive strength training tailored specifically to you. Featuring 450+ diverse movements and guided workouts by celebrity trainers, amp provides engaging, effective sessions directly in your home. With a sleek, modern design that blends seamlessly into any living space, amp eliminates bulky equipment while maximizing results. Experience smarter, personalized fitness that adapts with your progress and lifestyle.
Contact info
110 Greene St, 10012, New York, United States
- support@ampfit.com
- ampfit.com
4.4
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery
Great delivery, understanding customer service. Love the device so far.
November 5, 2025
Reply from amp
We’re happy to hear your delivery went smoothly, our team was helpful, and that you’re loving your amp so far. We’re here if you need anything along the way! Keep crushing those workouts!
Almost perfect
Almost perfect. The accessories squeak as I’m going through the reps. I love the daily workout picked for me. I feel stronger already and it’s only been a couple of weeks. I was afraid of it feeling like it would rip off the wall, but it doesn’t. The installer was fantastic and driver was on time and respectful.
October 28, 2025
Reply from amp
Thank you for sharing your experience! We’re so glad to hear you’re loving your daily workouts and already feeling stronger, that’s fantastic progress in just a couple of weeks. It’s great to hear the installation went smoothly and that our team made a positive impression.
We appreciate your feedback about the accessories squeaking and have sent you an email to learn more about your experience so we can continue improving. Thank you again for your kind words, and we’re excited to keep supporting your fitness journey!
Overall - 4.5 Stars
Gave 4 stars because 4.5 stars was not an option. In a nutshell, the experience was between great and outstanding. Once the customer service rep understood my frustrations, communication was clear, and I was updated regularly. Unfortunately, I had to get irate before someone with answers would contact me. However, the delivery and installation were quick and easy. I don't see why it took "certified installers" after watching them use a template and check for studs, electrical, and pipes (which I had already done to pick the spot), but for the warranty, I get it. The timelines were way off from the original dates, and logistics issues were cited.
Additionally, the AI bot that helps, hurts - discontinue or ensure your people update the information ASAP. You are likely losing customers because the initial conversations are unhelpful or incorrect from the start. I thank the customer service representative who took on my case for taking the extra time to explain what amp was accountable for, and that JB Hunt was not the issue. I also appreciate the additional shelf they shipped, but I asked for the gear box and received no response.
November 4, 2025
Reply from amp
Thank you for sharing your experience. We’re glad to hear the installation went smoothly and that you’re enjoying your amp. We apologize for any confusion caused by our delivery timelines and truly appreciate your patience throughout the process.
We value your feedback and will use it to help improve our customer experience. We totally hear you, our installers are fully trained to ensure everything is set up safely and correctly from the start. We’ve also sent you an email to make sure your amp is all set with everything you need!
Been talking with the team amp very…
Been talking with the team amp very responsive to email great communication the problem the machine have been ship to the installation company 2 week ago I ask and update they email me today the Instalation will contact me 2-3 week from now I suppose and other 2 weeks for them to schedule the installation so by the time the machine is ready to installation to your house about 7 weeks if that white glove delivery they need to revise there policy very very desapoited
November 10, 2025
Unprompted review
Reply from amp
Thank you for sharing your feedback. We’re glad our team has been responsive and communicating with you. We understand the delivery and installation timeframe took longer than expected, and we truly appreciate your patience as we continue to work through our delivery delays. We’ve also sent you an email to check in and see if there’s anything else we can do to support you with, or if theres any additional feedback.
The installation process was easy
The installation process was easy.
The instruction I was given was brief but very good.
October 29, 2025
Reply from amp
Thanks for your review! We’re glad to hear the installation was easy and the instructions were helpful. If you need anything as you get started with amp, we’re here to help.
Worth the wait!!
After a protracted wait for delivery, once my geographic area came on line the communication with amp was awesome. From the pre-delivery survey, delivery scheduling, installation, training, and now daily use. This is an awesome product! Will and the amp team are total professionals!!
October 30, 2025
Reply from amp
We love hearing this! Thank you for hanging in there while we got your area up and running . We're so pumped that you’re loving your amp and had a great experience.Keep crushing those workouts!
Enjoying so far
Great quality product. The Install was very smooth. We are really enjoying it so far! The range of different exercises and resistance is impressive.
October 22, 2025
Reply from amp
Thanks so much for the shout-out! It’s awesome to hear the installation went smoothly and that you’re getting in some killer workouts. The variety of exercises and resistance levels really show what the amp is all about. Keep pushing, and thanks for being part of the amp community! 💪
Love the installat And service
Love the installation and service. Hated the wait from Jul
October 27, 2025
Reply from amp
Thank you for your patience and for sticking with us! We know the wait wasn’t easy, but we’re so glad the installation went smoothly and that you finally have your amp up and running. Here’s to making every workout count!
Professional and prompt install
Professional and prompt install, and set up. Very knowledgeable representative from Amp and an excellent product!
October 27, 2025
Reply from amp
So glad to hear your install went smoothly and that you had a great experience with our team! We’ll be sure to share your shoutout with the crew. Enjoy your workouts we’re pumped to have you in the amp community!
Overall review
Well, so far every routine I have tried has felt legit. I feel as if Im truly getting a full rage of much and equal attention to all muscles being used. The machine was well designed. All I ask is that you come up with more attachments or accessories for the amp.
November 1, 2025
Reply from amp
Love hearing this! Sounds like you’ve been putting your amp to great use 💪 We’re all about helping you feel that full, balanced workout every time. And we hear you on the accessories, the team’s always exploring new ways to level up your setup. Send us an email and let us know what accessories you’d like to see from amp. We love hearing ideas from the community!
The product is awesome but the wait time was abysmal and app…
The product is awesome but the app needs integration with food Apps as well as calories count. The wait time was really long and was not a good experience though
October 17, 2025
Reply from amp
Thanks for sharing your feedback. We hear you on the app and really appreciate your ideas around food app integration and calorie counting. We’ll share this with our team we’re always tweaking and improving the amp experience, so be on the lookout for updates.
We’re sorry delivery took longer than expected and really appreciate you sticking with us.If there is anything else we can do to improve your amp experience, please do not hesitate to reach out to us!
Device delivered extremely late and…
Device delivered extremely late and installed on my wall wrong so can’t really enjoy device because it’s to close to the wall when they could have centered device on wall for equal space on both sides. I was promised an extra item 200 value for the delivery being late and nothing and on top of all that device sometimes won’t connect to phone or disconnects as I’m using device. Disconnect has only happened once or twice hopefully doesn’t have issues in the future otherwise the app would be useless. If the app is useless wouldn’t it make more sense to install better quality Bluetooth so people continue to pay monthly for the app. Not very good engineering and product management.
October 23, 2025
Reply from amp
We’re very sorry for the delivery delay and for the issues you’ve experienced with your amp installation. We understand how frustrating this must be and truly appreciate you sharing your feedback.
We’ve reached out to you directly to get you fully set up and ensure your amp is up and running as it should be. Our goal is to make sure you’re getting the most out of your amp and to turn your experience around.
Installation crew was very nice and…
Installation crew was very nice and professional.
October 24, 2025
Reply from amp
Thanks for sharing your feedback! We really appreciate it and can’t wait to pass this along to our installation team.
Reply from amp
Thanks for the love and for sharing your experience with us!
The installation went very smoothly
The installation went very smoothly, and they demonstrated what I needed to get going and verified that the Ampfit operated correctly. They also demonstrated the app for me.
October 22, 2025
Reply from amp
Thank you for sharing your experience!
We are glad to hear the installation went smoothly and that the team took the time to walk you through everything, from getting started on the ampfit to showing you how the app works. It makes a big difference when you can hit the ground running with your setup!
Good product, Ok service.
The installers did their job; however, they left as soon as they finished bolting it to the wall. We expected a little introduction on how to use it, but they weren’t the guys for that.
The manual is sparse (with some AI typos), but the app is more helpful in getting going.
The equipment itself is very cool — great design and solidly built!
October 16, 2025
Reply from amp
Appreciate you taking the time to share this! We’re happy to hear you’re enjoying your amp and its build quality. We understand how important it is to get a proper intro, so we’ve sent you an email to schedule a demo with one of our certified trainers. They’ll walk you through everything and help you get the most out of your workouts.
Thank you also for flagging the typos in the manual we really appreciate the heads-up and will review that with our team to make improvements.
I’ve worked out for decades and never…
I’ve worked out for decades and never felt this much burn before. This this is amazing, the app is amazing, so worth the money.
October 22, 2025
Reply from amp
Love hearing this! Sounds like you’re really getting the most out of your amp and the app. Keep showing up and crushing it! Thank you for sharing your experience.
Amazing experience and customer support
From ordering, delivery, and follow-up care. The customer service has been excellent. The product itself is wonderfully crafted. I can't recommend Amp highly enough for your at-home fitness needs.
October 24, 2025
Reply from amp
Thank you so much for sharing this! We’re really glad to hear everything from ordering to delivery and follow-up care went smoothly. It’s great knowing you’re enjoying your amp and using it to crush your workouts at home. We truly appreciate your support it means a lot to us!
So far very satisfied with the…
So far very satisfied with the delivery, the equipment and the service.
October 17, 2025
Reply from amp
So glad to hear everything’s gone smoothly! Hope you’re loving your amp and crushing those workouts. 💪
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.