AMP Groep Reviews 

Perfect service! Effective, precise information and communication, delivery on time according to appointment.

This people make your life more difficult. I got a scheduled delivery today and got cancelled out of nowhere, they said i had to wait weeks for my phone to be delivered now.

Horrible service!

had my ID ready, but order rejected at the door because my European ID shows 'LV' as a country code, and they could only register 'LVA'. very frustrating experience, couldn't be solved by Odido either (obviously), as it was fully AMP's fault that in their system LV and LVA cannot both be recognised as the same country. now had to cancel my order and have it to be picked up in store as i cannot guarantee this wouldn't happen again.

The worst company ever i had a delivery i got an email that its soon by my adress i sat there waiting for him then i get another email that he missed me , he took a photo of the door and left , not even knoking the door , now i have to get a new appointment 2 days later .

I ordered an iPhone through ODIDO, and AMP Groep was supposed to deliver it. Until here, everything was normal. On the day of delivery, the package arrived, and I went down to pick it up, but I was told he needed ID confirmation, so I went home to get my ID. Less than 1 minute later, when I came back, the delivery guy was gone. So I had to reschedule for another day...2 days later, since that was the earliest available time slot. I waited all day for the package, only for it to be cancelled 1 minute after the supposed delivery window passed. I chose the delivery by AMP, thinking that would be faster, but dealing with this company has revealed to be one of the worst dicisions I´ve haver made...Poor service.

I can't log in to schedule an appointment. I tried *countless times*, with zero mistakes, entering my (1*-0*-19**) date of birth, but your DWEL system won't accept it. Time to write the 5th Trustpilot review. Damn!!!

I bought a phone (Samsung A57 + special deal that samsung offers (JBL Flip 7 for free)) with the mobile company Ben. The company Ben uses AMP Groep to delivery the phone and to start the contract. Following is a description of what happened.

On the 21st of august 2026 i paid for the phone (240eur) and settled the closest date for the phone to be delivered on the 1st of september 2026, the day i write this letter.

After setting the date and giving all my information to AMP Groep I waited for these days, without a phone, because it was a good deal. Today comes the day, in which the delivery should be made, however after being available to AMP Groep the entire day the delivery driver did not bell my door appointment time (14:15 - 16:15). I waited until around 17:20 and called AMP Groep costumer support, waited 20 to 30 minutes to be picked up, a support person heard my complaing and hang up on my face (after playing like I had no order on the post code, i gave my full name and other information like order number and she could find it), while i was being understandable and educated. Not knowing if it was the phone line that went bad, i kept my cool and called again, once again the same problem happened of misleading me and hanging up the phone. On a similar (I don't care attitude from AMP Groep call person). I called a third time and I could speak to someone after begging them not to hangup, which checked the delivery driver was on its way, 2 deliveries away. I waited until 19:00 and no one showed up. I called again and they said the delivery person had tried to deliver it to the address indicated (a lie since i was the entire time smoking cigarretes and looking trough the window from the 3rd floor). I asked if they left a paper like PostNl does and the phone person said that no. so they could just say that they did their work without proof. I called them and saw if they could reschedule the delivery for tomorrow (their website only has a timeslot for next week, I cannot wait this long specially after they fail to do their job, lied to me multiple times, and made me loose my day), they said they cannot do anything and that they can only deliver it next week. All and all treating me like a fool. Now my problem is that they will hold my payment for 1 to 2 weeks more (totalling almoast 1 month) and I have 200 euros on my bank account and cannot buy another phone + lost the deal that samsung offered + not able to work for the coming days + being misled by AMP Groep.

I would like to know if you can help me to get some kind of compensation for it or to report them to the right authorities that will put them in check, since just now i went to check Trustpilot and google review and saw that this company fails to deliver as it promises time and time again, making it an disloyal business that affects people negatively like they affected me in this case.

I'm all ears and heart to help with emails and documentation of the steps i describe in this letter (also can add more details).

Kind regards to you and Consumentenbond team.

Luiz Felipe Marques Malta
01/09/2026

this is a copy and paste i sent to consumer defence. If you experienced the same send them messages and we can open a legal case

I cannot put a direct link here but if you search (consumentenbond) on google you will find it.

on company option i put (others) and worte as follows
AMP Groep

Worst service ever.

My delivery was scheduled for Sunday 8:00 - 10:00.
I was waiting for the delivery and received an email (around 8:30) it was not possible. No call, no doorbell, just "not possible", next appointment is available in more than a week, and a note that if next delivery will be missed, the order will be CANCELLED.

Support center is not available on Sunday, so no possibility to contact anyone from the company as well.

Based on the existing reviews here, on trustpilot, I already know what happens next - they do the same with the next delivery on Aug 31 and just cancel the order.

AMP Group, prove me wrong, make it actually delivered asap.

The worst company ever, they didn't deliver my package as the carrier arrived and simply ignored and left by the fact that saying you need to pay but I have already paid it to the company. I canceled my order and need to do it in person now. The worst company ever ever ever by far!!!!

One of the worst companies I’ve ever seen. I ordered a package that was supposed to arrive between 11:00 AM and 1:00 PM. I saw the courier outside my apartment building at 11:00 AM; he got out of the van for just 30 seconds, got back in, and marked the status as "recipient not at home." Meanwhile, customer service makes excuses, claiming it was a mistake, that the courier was never actually there, and so on.

I do not recommend this courier company; I hope you go out of business in the near future.

Appointment number: 1fe7e13029

I want to share my compliments regarding the exceptional service provided by the driver during my appointment today. Even before arriving, his communication was excellent; he proactively called to update me when a street closure forced him to change routes. From the moment he arrived, he was incredibly professional, polite, and efficient. He made the entire identity verification process smooth and stress-free, while maintaining a very friendly and welcoming attitude that instantly put me at ease.

It is rare to experience such high-quality customer service, and his positive energy really stood out. He is a fantastic representative for the company, and I am genuinely grateful for his help. Thank you so much for the great experience!

I have tried to have my medication delivered by this service and the customer service has been horrible. Two appointments, I was home and left a note on the door to ring the bell/call my number. The delivery people did neither, only took a photo of my door and walked away. At the third appointment, I sat at my door for the delivery window, and the delivery person never came and said that I was not home. When I call customer service, they are extremely unhelpful basically tell me that I'm lying and that I wasn't home (despite staying home from work for 3 days), have no concern that it is medication that they are delivering, and are rude. Avoid if at all possible.

The worst experience I have ever had with customer service. Waited on hold 5 times for half an hour to forty-five minutes, only to be told via chat that wasn't the case. Then you finally get someone on the line and they claim they can't say anything. You just have to make do with the emails you received; they can't do anything else. Worthless.

I had a confirmed ID verification appointment scheduled for 9:00–11:00. I was home the entire window, waiting. Nobody rang the doorbell. Nobody knocked.
At 11:00 I received an email saying the appointment "failed" because I wasn't there — attached was a photo of my front door. So someone was physically at my address, photographed the door, and left without ever ringing or attempting contact. Two hours of my day gone, and then told it was my fault.
I contacted customer service on WhatsApp. No apology, no explanation, no attempt to make it right — just "call this number." I called. After 40+ minutes on hold, still nobody picked up.
To summarize: they missed their own appointment, documented that they were at the wrong non-response, blamed the customer, and then made it impossible to actually reach a human. If you value your time, be aware this is how a simple verification can be handled.

Always a great experience with this company!

Bad service, the delivery guy was an hour later than the given timeframe. I had to walk outside with him, because the car was still running. He did everything in a rush. On another day they also didn’t bring the passport for my son and claimed they came by, but wasn’t home. I have a doorbell camera, so I’m sure nobody came by and didn’t send an email afterwards.

The worst company ever! Twice I was waiting for their delivery arranging my time, they cancelled in the last moment. Absolutely unprofessional!!

I waited weeks for my phone order. During the first delivery attempt, I explained to the driver that I live in the backyard part of the property and needed approximately 2 minutes to reach the front door. Despite being informed, the driver left almost immediately.

I contacted support, provided screenshots, call logs, photos, and even a map showing my exact location. The only solution offered was to reschedule.

During the second delivery attempt, a new issue suddenly appeared regarding the date of birth information. The package was again not delivered, and I was told to contact support.

As a result of these repeated failures, my order was cancelled, the phone was returned to KPN, and I now have to wait for a refund.

What is most frustrating is that I made every effort to receive the package, responded to calls, communicated with support, and followed all instructions. Despite this, I was left without my phone, without my mobile service, and without any practical solution.

This has been one of the most frustrating delivery experiences I have ever had.