AMP Groep Reviews 

Horrible service indeed. Same thing happened to me as I read in one of the other bad reviews.

The driver didn’t ring the bell and return.. Took a photo of outside the house never bothered to ring the bell. The delivery status page which was showing 4 minutes to go changed to rescheduling appointment while I was looking at it.

Now if I have to reschedule a delivery for tomorrow on the weekend, it will charge me 6 euros and not free delivery anymore.
This is their horrible way of making money.
Don’t send your couriers with AMP Odido. There are very unprofessional.

I have my doorbell video and I think these unprofessional idiots should be taught a lesson.

Didn’t go to University just to be verified by them and the person that was supposed to come“didn’t find me”, pure irresponsibility and no respect for other people

Horrible service!!!! The waiting time to make and appointment is way too long. The day in was supposed to receive my package they never arrived or rang the doorbell and asked me to reschedule my appointment as if I was the one who wasn't home.

Bettwr stay away from this service.

AMP did an overall pretty bad job of delivering me a SIM card from KPN. It took me five appointments to get a delivery for a SIM card. Each time, something else didn't work. For example, at one of the times I didn't get an email. Another time, the delivery person came, took a picture of the intercom, and didn't even try to call me. I thought the intercom didn't work, but the day after, someone used it to call me.

Despite very long waiting times for the call center, I would say the people working in the call center seem to do their best with the information they had and really wanted to help, but the communication between AMP and KPN could also improve, as I got different responses on the delivery from each.

Terrible service. You are required to personally (with ID) to be home for their service. They only offer deliveries on weekdays from 0800-1800 when people are working. I had to take a day off, then 11minutes before the end of my delivery window I get a message that the delivery didnt work out. The delivery driver failed to deliver the package. I called to make a complaint, it turns out that the driver took a picture of my mailbox, so they claim he tried. So I asked why he didn't ring the doorbell or knock. I've been sitting at home at home reading and waiting. They said they should have. I asked why they didn't call me seeing as I shared my number for this purpose. They said that drivers aren't obliged to call.

I now have to wait an entire extra week to get my phone delivered.

If zero stars was an option I would give them that. Their driver has literally come to my house, taken a picture of my post box and driven off without trying to deliver.

I was calling last tuesday to CHUBB for my insurance of my phone they said that i can get a new one if i pay so i pay. The AMP give me a schedule last thursday you cannot choice your time they choice the time for you they give me 14:09- 16:09, they call you first, but they come 10minutes early of there time of course no one home because they come early. i make another appointmet so i make sure im home they give me for another schedule on monday between 16:00- 18:00, but this time is different they send me SMS and email, they call but they hang up, so i wait but they cannot come they only take a picture that they infront of our house they even use the doorbell. So for me is not good so im become Mad i call again to AMP again and again they said we cannot do anything only give another schedule for Wenesday they choice again the time for you is almost 4 or 5days i wait for my Phone to deliver. They give me appointment for wenesday i hope this time they do there work, call me when there infront of my house and use the doorbell not only take a picture and say there already been to our house. We all busy working and adjust all the time for delivery, is only cost money to waste my time for waiting so long to get my delivery. This is really bad Service.

AMP- 0star really bad experience
CUSTOMER SERViCE- O star- arrogant and not helpful
CHUBB Insurance-O star i pay may monthly bill for insurance but they dont coordinate to the AMP logistic.

Give more training to:
* AMP
*customer Service
*Chubbs insurance

I wish I could add 0 stars. The worst experience I ever had with delivery and customer service in The Netherlands. They just take a picture of your door, say they were home but never announced.
Customer service just hang up your calls and don’t help or take any responsibility.
Please avoid this as much as possible.

Worthless, absolutely worthless. Two times a failed delivery for which I had to stay home from work

You can’t choose a time to get your phone delivered and they don’t deliver on weekends…. People work 5days a week morning till evening and this company only allows you to choose 8:00am till 18:00 pm as a delivery time. And then it’s a guess what time they’ll arrive exactly. I texted with the company asking if they can deliver the phone in the morning and got ignored for 2days, ended up sending another message just now. It feels extremely lazy to not offer delivery time options, or then at least give the customer the option to change the delivery adres to their work location. I really hope i won’t have to get anymore deliveries by this company.

WORST EXPERIENCE EVER.
I ordered my new mobile phone and was supposed to have it delivered today, saturday 31st of May. I received an email during the morning saying that the courir was going to be at my house between 9.15 and 11.15 am
At 10.55 am I see the courir from my window just turning the delivery bus and leaving without even getting off it.
I receive an email saying that the courir couldn't deliver because I did not answer the phone.
NOBODY RANG THE BALL OR CALL MY PHONE.
I called customer service to tell them to have the courir come back and do their job but the girl on the phone said that there was nothing she could do for today because they actually came and posted a picture on the email ( spoiler there is no picture in any email i received) so she had to reschedule for monday morning.
This is unacceptable and super unprofessional, i was waiting all morning next to my phone and to the bell and there was no sign of a call , furthermore i was called a liar from the customer service to protect their courir that didn't do their job!
I will be waiting all monday morning outside my house to see if the courir will actually decide to do their job that day. This is the last time i will use this service anyway and i recommend people not to trust it!

Courier called the wrong apartment or maybe didn't call at all, but indicated that I missed it. 20 minutes before that I received another delivery successfully and at home were two other people. No one rang the bell. I was told that he did and I need to schedule another appointment in two days.

Unfortunately, an ID check for a contract I signed was arranged with this company.

The delivery person was rude and aggressive. As the website clearly articulated, I asked him to identify himself, but he refused and said, "If you don't want to do this, I can go." I only gave him my passport because I saw an operating system on their screen that looked like what I expected. After taking a picture of my passport, he gave me something to sign. As I read what I was about to sign, he said, "It's in Dutch," without any intention of helping me translate. I said I spoke Dutch and could read the text. After fifteen seconds of my reading, he said, "I don't have all day," and threatened me again with leaving. I told him he was aggressive but refused to acknowledge it and left. I felt incredibly insecure and under threat at that time.

I went with the same review to customer service and asked for the particular measures that the company would take to rectify it. I got a reply outside business hours, simply stating, "This message will be discussed with the delivery person in question and his managers to prevent this from happening in the future." It is pretty clear that they want to close the subject without actually having to do anything.

But I guess this is how we deal with people facing intimidating conduct nowadays.

Quick and easy delivery, scheduling and timeframes were very clear in the app, handover was very quick.

Calling their klantenservice is just futile.... they just don't pick up. For a company with (supposed) certification to handle you biometric data, this is unprofessional and makes me wonder how trustworthy this group really is.

I waited for an hour before I got an e-mail saying that they were on their way. The e-mail said that they were 0 hours, 0 minutes and 0 seconds away but the doorbell never rang so I went down myself. There was nobody at the door so I decided to wait. After 15 minutes I got an e-mail saying that they were unable to succesfully complete the appointment. However there was still 30 minutes left the timeslot they had given me. I decided to call the costumer support and after waiting for 55 minutes someone picked up the phone: After I explained the situation and that my doorbell never rang the costumer support told me that they have had to tell the delivery drivers to ring the doorbell the whole week, so I guess it happens more often. Then they explained to me that the delivery driver was at my door but that I didn't open the door (the door that I was standing in front of), they said that the delivery man had sent a picture. I asked details of the door that they made a picture off, only to find out that they were never at my address.
And as the delivery driver was an hour behind on schedule he wouldn't turn around. So now I have to schedule a new appointment and hope that the delivery driver goes to the right address. I also don't understand why the delivery driver didn't try to call me when nobody answered the door he was standing in front off.

I ordered new phone with sim from Odido. They arranged the delivery with AMP. AMP delivery person asked me ID and bankcard but I do not use bankcard, only google pay. But he insisted and did not accept the ID, thus my order has been cancelled. (AMP did not notify me they need bankcard in advance, they only stated ID) I directly called Odido back to get help but they did not help me either as always.

They deliver my medication every other month and so far (like 8,9 times I guess) all employees were polite, on time and friendly. There was never a problem with the package or delivery either.

I already had a very bad experience that I described here. I think it's fair to share the good experience as well. Because I had a positive experience today. Extremely positive! I met a very friendly, kind and polite colleague of yours today. He didn't call from a hidden number, he wasn't overbearing, but instead he was a particularly friendly and polite young man I met. We need a lot of such workers!