Amtico Reviews 450

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and durability, often noting its longevity and ability to withstand daily life with children and pets. Many people appreciate the aesthetic appeal, finding the flooring beautiful and transformative for their spaces, while also highlighting its ease of cleaning and maintenance. The service and staff are frequently commended for their helpfulness, professionalism, and efficient installation processes, leading to high satisfaction with the overall experience. However, some customers also noted issues with the product's susceptibility to scratches and marks, particularly in newer installations, which contradicted their expectations of durability. A few other people also felt that some tiles were not precisely cut, causing installation difficulties for their fitters, and others experienced problems with adhesive marks or the product appearing dull despite cleaning efforts.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its beautiful appearance, quality,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight with the product's durability,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, with many highlighting that the overall experience was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having our first Amtico 22yrs ago in main hallway and still getting comments of how good it still looks we knew we wouldn’t be disappointed. Had 3 more rooms done since at different times and all wea... See more

Company replied

Rated 5 out of 5 stars

We've had an Amtico floor installed in our kitchen for a few weeks now. We are very happy with it - easy to keep clean via a soft brush every day or so and a weekly quick mop with an Amtico provided m... See more

Company replied

Rated 5 out of 5 stars

Following a complete refit of our bathroom we were looking for a floor covering which felt warm to the touch and gives a 'random' pattern which ruled out a wood grain finish. We chose Kura Carraway... See more

Company replied

Rated 5 out of 5 stars

We are really pleased with the quality and look of our new Amtico LVT floor in the kitchen and adjoining room. The fitters also did an excellent job and were very helpful in giving us tips to aid us i... See more

Company replied


Company details

  1. Manufacturing Service

Written by the company

Our extensive range of luxury vinyl tiles is innovative and unrivalled, ensuring that there's an Amtico floor that's perfect for your space. For more than 50 years we've been designing, innovating and manufacturing LVT flooring that is not only beautiful but flexible, durable and sustainable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

450 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality product which has transformed…

Quality product which has transformed our living space

September 24, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor in your home. Thank you

Rated 3 out of 5 stars

Looks Great At First

I really liked the oak design and the fitting was good, but it hasn't kept as well as I hoped. We were warned the sun could cause fading so have always kept patio blinds closed when the sun is on them which seems to have worked. It's been down in the lounge diner and internal hall in a bungalow for 16 years now. I was assured that it wouldn't show wear by the fitter, but it is noticeably shinier where we regularly walk now. I must point out that we have no children or grandchildren running round scuffing it and we always wear slippers indoors and meet friends elsewhere so few visitors have walked on it. We fitted pads on our dining table and chairs which sit on a carpet square and we also fitted pads on our sofa legs and othe furniture. However, it does mark easily and workmen have scratched it opening boxes of goods on it. At one point we wanted to do other rooms but were disappointed that it had been discontinued in the oak choice we had to start with, so that is something to consider too if you want to continue the same design in your home at a later date.

October 5, 2025
Unprompted review
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Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor. Please contact one of our Technical team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

Amtico helped us to design our bathroom…

Amtico helped us to design our bathroom floor with their unique software tool. We could see what it would look like with the colour and pattern superimposed on a photo of our floor.
It turned out to be fabulous when laid

June 3, 2025
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Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with the service you received and your Amtico floor! Thank you

Rated 5 out of 5 stars

Amazing job

The guys at Jack Carmichael flooring in elgin did an amazing job though out, advising on floor options through to fitting. Amtico flooring was a great choice bye them

September 24, 2025
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Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with the service you received and your Amtico floor! Thank you

Rated 5 out of 5 stars

Amtico Spacia is fantastic

We chose Amtico Spacia and it’s fantastic. Absolutely lovely and reassuringly expensive. I’m a believer in you get what you pay for and we certainly did.

September 24, 2025
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Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

It’s durability, and well made.

We chose Amtico for its design and durability, the colour is just right, we have had a lot of compliments on the floor in the kitchen, and have decided to now go into the dining room with it 👍👍

September 12, 2025
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Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

Garden room flooring, beautiful and hard wearing.

Chose the signature Teak plank set with Merbau strips in deck block pattern for our new garden room. Looks absolutely gorgeous, and should be hard wearing too.

September 12, 2025
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Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

Great quality product

Great quality product

September 12, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor. Thank you

Rated 5 out of 5 stars

Looks very smart

We are pleased with our new Amtico bathroom floor. It looks very smart and is nice underfoot. It is easy to clean.

September 12, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor. Thank you

Rated 5 out of 5 stars

I've just had a query regarding…

I've just had a query regarding discontinued stock and spoken with Sharon in Amtico's sample department. She was so helpful and went out of her way to assist me with this issue. I'm sure a lot of other companies would have taken a 'computer says no' approach. I'm very grateful for the great customer service received. I felt compelled to write a review as it certainly seems lacking elsewhere these days!

September 15, 2025
Unprompted review
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Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with the service you received. Thank you!

Rated 5 out of 5 stars

Highly recommended

An excellent product, expertly fitted by Allfloors Glasgow.

September 3, 2025
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Reply from Amtico

Hello, thank you for your 5 star review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

Exclusive Flooring

The team at Exclusive Flooring were excellent - friendly, tidy and professional- and the floor looks fantastic!

August 29, 2025
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Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with the service you received, and love your Amtico floor. Thank you

Rated 5 out of 5 stars

The service provided was brilliant and…

The service provided was brilliant and very professional. The quality of the product was excellent and the fitters were very friendly and good at their job. We are delighted.

September 2, 2025
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Reply from Amtico

Hello, thank you for your review. We are so happy to hear you are pleased with the service you received, and love your Amtico floor. Thank you

Rated 5 out of 5 stars

A great floor in three days

The new floor process took 3 days but was handled perfectly from start to finish. The flooring went down easily and looks fantastic.excellent service by the fitters and sales team.

September 3, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with the service you received, and love your Amtico in your home! Thank you

Rated 5 out of 5 stars

Great service and quality

We are so pleased with our newly fitted amtico flooring. The whole process from first visiting the showroom, to measuring of rooms and then fitting was faultless. We used PRJ flooring in Shrewsbury and would highly recommend and already working on the next rooms!

August 27, 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with the service you received, and love your Amtico in your home! Thank you

Rated 5 out of 5 stars

Looks amazing

Looks amazing. Skilfully laid. Everyone who visits for the first time has a very positive reaction to the way it enhances the space. Easy to maintain. Couldn’t be more pleased.

August 27, 2025
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Reply from Amtico

Hello, thank you for your 5 star review!. We are so happy to hear you are pleased with your Amtico in your home! Thank you

Rated 4 out of 5 stars

New flooring …

The overall look and quality are excellent. It was fitted by the flooring company on time and professionally done. I would of like it to have be given a small amount of cleaning products with the purchase, and were to obtain it from.

September 2, 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving your review. We are so happy to hear you are pleased with your Amtico floor, and the service you received! Thank you for your feedback

Rated 5 out of 5 stars

Good flooring choice

Looks great in herringbone style great finish for our new kitchen it's good wearing as had in hall for several years

August 26, 2025
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Reply from Amtico

Hello, thank you for your 5 star review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

Excellent flooring

Excellent flooring, great quality, at competitive price.
Purchased, and fitted by unique flooring studio Macclesfield.
Excellent service, very professional, did a fantastic job fitting the floor. would fully recommend .

September 2, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with the service you received, and love your Amtico in your home! Thank you

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