Amuseliebe Reviews 172

TrustScore 1 out of 5

1.2

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Company details

  1. Clothing Store

Written by the company

Tracht als Symbolisch von Tradition und Moderne, von Schönheit und Festigkeit .


Contact info

1.2

Bad

TrustScore 1 out of 5

172 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Avoid This Company – Terrible Customer Service and Wrong Sizing

I ordered a dirndl in EU size 38, but what I received was absolutely massive—completely the wrong size. When I reached out to customer service, they repeatedly insisted I had received the correct item, refusing to acknowledge the issue. After a full week of back-and-forth emails, they finally sent a document but still failed to provide a return label.

To make matters worse, they ignore requests for a working phone number, making direct contact impossible. I also ordered a shirt, which never arrived, and they expect me to track it down instead of taking responsibility for their mistake.

This company is dishonest and unhelpful. Their sizing is inconsistent, and their refusal to provide proper support is infuriating. Save yourself the frustration and shop elsewhere—this was an awful experience, and I will be warning others to stay away.

March 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not buy here, total scam!

Sizes are way too big, quality is Chinese so awefull and there customer service is even worse. I tried to send the dirndl bacl for 2 weeks and they always kept answering besides the question. After mailing daily for 2 weeks, I gave up. They just try to make money quickly and although they have a return policy, it seems like returning the item is not an option at all. Never ever again!!!

September 14, 2024
Unprompted review
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Reply from Amuseliebe

Liebe Myra,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, dass Sie mit Ihrer Bestellung und unserem Kundenservice unzufrieden waren. Ihre Erfahrung entspricht in keiner Weise den Standards, die wir bei Amuseliebe anstreben.

Wir möchten Ihnen versichern, dass wir Ihre Rücksendung selbstverständlich akzeptieren, und es tut uns leid, dass es zu Missverständnissen gekommen ist. Um Ihr Anliegen schnellstmöglich zu klären, bitten wir Sie, uns Ihre Bestellnummer an service@amuseliebe.shop zu senden, damit wir den Rückgabeprozess umgehend für Sie abschließen können.

Nochmals vielen Dank für Ihr Feedback – wir werden alles daransetzen, solche Probleme in Zukunft zu vermeiden.

Mit freundlichen Grüßen,
Ihr Amuseliebe Team

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