AMZ Deco Reviews 

Great seal stamp! I made a customized stamp and it turned out great. The wax seals I’ve made with it have been phenomenal. Shipped pretty quickly for a customized product. It only took about 2 weeks from when I ordered it to when it was delivered

I gave this five stars based on the quality of the stamp. The custom-made stamp design was very detailed, and what was produced was fantastic in terms of the sharpness of the final product. I was really impressed. I communicated directly with the company when I was having the stamp made, and they worked with me on ensuring that the image I sent was best quality, and that what they produced matched completely. Great service, and a great final product! I will absolutely order from them again if I want another stamp.

As for the shipping, that was pretty grim. If I had only rated on shipping time, I probably would have given them two stars. The shipping took two weeks after the stamp was created. I believe it was shipped from China (not sure on that), and of course there was customs, all the different modes of transportation, and warehouses. If I had been in a rush at all, I would not have made the order. That timeline was never communicated to me, but I watched it play out on the app for the company they used. I'm not sure what I expected, but now I know.

Yes communication isn't the best and delivery is a bit of a wait, but honestly for the money, the work is incredible.

I've just received my custom order (also my first order) and I couldn't be happier.

The detail is excellent and the stamp feels sturdy and robust.

Would definitely use again and recommend to others.

My delivery was a week late but that was purely evri's fault. (Terrible courier)

Do not use this company. Terrible service. Did not deliver on time, 2 weeks late when it was too late. Did not communicate about delivery time. Did not offer any refund. Awful experience. Zero professionalism.

So here is me ordering with them for years. They have amazing products, always sent correctly, products as expected from web page withing promised time period.
My stars down is for their non-existing(!) customer service which is sooo bad. I am happy customer for some time so I was not expecting this approach. I wanted to order custom stamp but the web page did not worked so I contacted customer service. Someone with name Maria answered. Long story short this person (who I am not sure if it was a person based on scripted answers) kept sending the same answer while I was talking about an web page issue and took about two weeks when I gave up and paid blank page of custom stamp and then send my requirements over the email. Then she ask me to pay again for the stamp but I proofed my payment and than it was okay. ---- But overall - I ordered ridiculous design for my friend's birthday and when it arrives I was more than happy with the result. All the details were perfect. I am happy to 'fight' again with them again if necessary but I hope they will change they customer service department completely because the stories here could be written differently here for them.

- so pro tip - if the web page won't let you make your own custom design just add it to the chart and paid 'blank page' than send them an email with all your requirement and payment reference number. It worked for me

I was leary after looking at some of the reviews, but I had already ordered a custom stamp. However, everything went perfectly. I received a proof in a couple of days and they shipped the stamp out shortly afterwards. I had the stamp in a couple of weeks, and it’s perfect.

The company has a good looking web site, but the customer service is horrible! I ordered a custom stamp for a wedding to stamp all the menus. There was only ONE! email sent back to me with the draft of the stamp, which I did approve. They promised a delivery date that was in advance of the wedding and would have been ok. EIGHT! emails from me later trying to confirmation of the shipment went UNANSWERED. It showed up the day before and was usless to me!!! Don't engage with them.

WORST COMPANY EVER. Order didn’t even come they are using a fake courier company with fake notifications on delivery.

So I only gave this company three stars for one particular reason; They do not have a good system for fixing or identifying incorrect shipping addresses put in by their customers. I have a hunch that a lot of reviews on here have to do with that. Based on how many reviews are on here, I would assume this is a common problem for them, which makes me confused as to why they haven't tried to change the way they deal with this problem. I myself put down an incorrect shipping address for my order by putting the street address line of my address in the "company" line of the address form. When my package didn't arrive and I tried to figure out why, I kept hitting a brick wall of generic/scripted responses by their outsourced customer service department making me believe the company was a scam. After two months and then finally writing a negative review on here, the company itself got into direct contact with me and told me they would fix the problem themselves. I was skeptical at this point believing it was still a scam. However in good faith the company did re-send me the wax stamp I ordered and refunded me the re-shipping cost. The stamp arrived as expected and was engraved correctly. So surprisingly to me, this company is not a scam, and they do know how to make a quality wax seal, they just have no practical system for dealing with incorrect shipping addresses. So the takeaway here would be to make sure to double-check your shipping address when ordering from this company so you do not run into the same problem I did.

Do not buy from them. It is a SCAM! I've made an order on 29th of October, but until today I'm still waiting for my order. I've been trying to contact them by emails, Instagram and Facebook - NO ANSWER. Do not buy from them!

I ordered my stamp from AMZ stamp and paid the expedited shipping cost. After not receiving a confirmation email or number, the funds still came out of my account. It has been over 2 weeks and I've yet to received a response to the 3+ emails that I've sent their "support" (or lack there of). Shop with 1 of the more reliable seal companies before even considering this.... still waiting on my stamp.

Do NOT order from here. Order placed July 4th. Contacted customer service via the Shop pay app on July 12th,15th,16th, and 26th. They kept sending generic messages saying it was stuck at customs but would never send me tracking info. I went to message them today again and the disabled the chat so I could only talk with them via email. At this point I’m requesting a refund through my card.

Terrible customer service. Similar to other reviews I read, it took TWO MONTHS to receive my stamp, even though I had international priority shipping, with many weeks going by without any feedback. But worst of all, I had ordered a custom design, AND THEY ENGRAVED IT BACKWARDS! Now if I use the stamp, all the letters are backwards. I have raised this issue with them on email and on their website but after 2 weeks and over 10 messages, they are bot replying. So basically O have pid for an unusable stamp. I would not recommend this company to anyone

I should have read the reviews. It is as they have said. Poor service, poor response time, promises unkept, no updates on my order, the only response is that it is stuck at customs but I had to try to contact them just to get that update. That update was not reflected normally at all - which makes me think it's an excuse... I ordered a huge order on 08 OCT 2022, but now today it is 31 OCT 2022 and I had 4-7 day shipping selected. I had a huge project that I needed to meet and they had the goods I wanted, but no sight of anything at all. I just emailed today asking for an update because this is unacceptable. Their whatsapp says they're open 24 hours a day. But they can't reply? I find it hard that many people are overwhelming them about wax seals and stamps. the only time they did reach out to me was to ask about my specific preferences about a product and giving me that update that it was "stuck at customs due to resurgence of covid".... That update was given at 22 OCT 2022. I replied with specific instructions to resend me a new order if that one is stuck on 24 OCT 2022. However, today it is 31 OCT 2022 with no responses since 22 OCT 2022.

If if could leave a review with 0 stars I would.

I placed my order for a custom seal on August 31st with the understanding this item would be coming from China, giving myself plenty of time. Delivery was scheduled for September 26th, but the item never arrived. After contacting AMZ Deco directly via email, notifying them that the delivery never arrived, I got a response next day as follows:
"Hello, According to the USPS tracking tool, the package was delivered at the front door or porch at 2:48 pm on September 26, 2022, in [address removed]. Have you received it? If the package cannot be found, please contact your local post person to find out where they put it. It would be the most efficient way. It happened to other customers that the post person put the package in the wrong mailbox or forgot to deliver it after scanning the barcode on the package. The USPS tracking number is [tracking number removed]. If USPS is not able to retrieve the package, please get a declaration letter of non-receipt from them and email it to us. We will need it to open a search request here."
I have never heard of such a form through USPS and this was the first of many red flags for me. Even though this sounded weird I called my local post office and asked and was informed this was not something the post office could do for me. I responded to AMZ Deco, waited another day for their response only for them to ask me in a different way to contact USPS and have them email AMZ Deco. This time I went in to my local branch, and spoke with 4 different agents, all of whom told me this was not something any USPS worker would be capable of. I responded to AMZ Deco, and this time waited 3 days only to get a response saying they would have to "open an investigation" and "get back to me soon". The last email from them was received by me over a week ago now. I've sent several follow up emails with no response.

Two days ago I decided to also try to contact them via chat, which is the only other contact method their website reflects. After waiting an entire day for the response to be emailed to me (no, there were no live agents available) I got the exact same copy of the first email I was ever sent, despite having described the previous conversation in my new chat message.

I have purchased from this company on Amazon and through their site directly and will never do business with them again on any platform. I advise all you other buyers out there to beware! This company will take your money and does not send you the items you purchased.

I wouldn't order through this company, they are located in China and take forever to deliver. They will not issue any kind of refund. The "deliver by date" is very, very inaccurate. I need the wax seal for a wedding and still haven't received it. Too late now.

It's a great idea, and the company can meet any of your needs. They are very patient and kind. I'm in love with my logo stamp! Exactly as described! The intricate design of our logo looks great on this stamp! I will definitely use them again and recommend them to anyone. I highly recommend AMZ Deco.

My custom stamp arrived two months late even though I paid for the VIP shipping (an extra $26). I could not even use it for my wedding invitations and when it finally arrived the initials were backwards making the whole stamp unusable. I tried multiple ways of contacting them and no one ever responded. Of course when they were taking more of my money they would respond right away. They have the least professional customer service I have encountered.

I paid for express delivery, order never arrived. When I contacted them for assistance, I was just told to contact the freight company. When I contacted the freight company, I was told to contact the seller. They took my money, and never delivered. Even if this was not their fault, they have not made any effort to resolve this.

Just as everyone has stated, bad service, takes waaaay to long to deliver (ordered in FEB. it is July and I still haven't received it.) I had one number off in my zip code (billing/not my delivery address). They never reached out to me for a revised address I reached out to them after not receiving the product after one month (March). They didn't reply to me until June and then asked me to edit the address and pay an additional $12.00 on top of the money I had already paid (for expedited delivery) for them to ship it to me. Which I did weeks ago and still have not received an updated tracking number or any response after me emailing them everyday for the past 3 days! I will never do business with them again.