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Ana Luisa Reviews 

624
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful, elegant, and durable jewelry, often highlighting its versatility for daily wear and special occasions, with many noting the pieces do not tarnish. People frequently commend the excellent customer service, describing staff as quick, kind, professional, and effective in resolving issues like replacements or warranty claims. Reviewers appreciate the helpfulness and positive attitude of the team, making interactions pleasant and productive. However, some customers also noted issues with order fulfillment, such as receiving incorrect or incomplete items. A few people reported difficulties with customer service responsiveness or communication regarding order problems. Despite the generally high quality, some customers experienced product defects or items breaking shortly after purchase.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the quality and durability of the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's quick... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the jewelry as beautiful, long-lasting,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report positive experiences,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very impressed with Ana Luisa! I had a issue with one of my jewelry pieces, but thanks to their 2-year warranty, the entire resolution process was seamless. Their customer service team responded... See more

Company replied

Rated 5 out of 5 stars

Their products are absolutely beautiful! I recently ordered one of their bracelets, and I was so impressed with the quality. It’s the perfect everyday piece and layers beautifully with the bracelets... See more

Company replied

Rated 5 out of 5 stars

Ana Luisa’s pieces are absolutely gorgeous! I have the prettiest necklace from them and since receiving it I refuse to take it off. It is timeless and compliments any and all the outfits I wear it wit... See more

Company replied

Rated 5 out of 5 stars

I’ve absolutely loved this necklace from Ana Luisa! They were so friendly and easy to work with, and the quality has honestly impressed me. It’s the perfect dainty piece that goes with literally every... See more

Company replied


Company details

  1. #105 of 154 best companies in Jewelry Store
  2. #39 of 56 best companies in Jewelry Designer

Written by the company

Ana Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.

2-Year Warranty

Shop with peace of mind.

Shop with peace of mind.
Our 2-Year Warranty ensures your Ana Luisa purchase is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty covers tarnishing, water damage, and breakage.

Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(624)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely brand

Lovely brand, beautiful jewelry, great quality

July 12, 2026
Unprompted review
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Reply from Ana Luisa

Hi there! Thank you so much for the sweet words! ✨ It means the world to us that you love our jewelry and quality.

Rated 5 out of 5 stars

I absolutely loved my piece of jewelry…

I absolutely loved my piece of jewelry from Ana Luisa. It has been such a cute addition to my day to day wear, and my order shipped very quickly😊

July 21, 2026
Unprompted review
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Reply from Ana Luisa

Hi there! Thank you so much for sharing your experience. It is so wonderful to hear! 😊 There is nothing better than finding a piece of jewelry that seamlessly elevates your daily look.

Rated 5 out of 5 stars

I am very impressed with Ana Luisa

I am very impressed with Ana Luisa! I had a issue with one of my jewelry pieces, but thanks to their 2-year warranty, the entire resolution process was seamless. Their customer service team responded quickly, was very helpful, and honored the warranty with zero hassle. It's so refreshing to support a brand that truly stands behind the quality of their products. Highly recommend!

July 30, 2026
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Reply from Ana Luisa

Hello there! Thank you so much for this amazing feedback! 💖 Hearing that our customer service team made the resolution seamless, quick, and hassle-free truly makes our day!

Rated 5 out of 5 stars

Gorgeous Piece

This bracelet is such a gorgeous piece to add to my jewelry collection. It feels like amazing material and has already had some dings here and there (due to my baby getting a hold of it!) with absolutely no tarnish or scratches. This bracelet is so beautiful in color and the little diamonds add such a beautiful touch!

July 18, 2026
Unprompted review
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Reply from Ana Luisa

Hello there! Thank you so much for sharing this! ✨We are so thrilled to hear that your bracelet is holding up so beautifully through everyday life.

Rated 5 out of 5 stars

Cute, affordable jewelry!

I have been wearing this necklace for a week now, and I keep getting compliments on it! I've also been wearing it in the NYC heat and during workouts, and it hasn't tarnished at all. I know I've only worn it for a short time, but I've had lower-quality jewelry start fading after a single wear. My only note would be that I thought the charm on the necklace was going to be bigger because of the product image, but that could be on me for not reading the dimensions properly. Other than that, I love the necklace, and it is easily a great addition to my jewelry staples! I'm excited to recommend the brand to friends and family moving forward.

July 30, 2026
Unprompted review
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Reply from Ana Luisa

Hi there! Thank you so much for taking the time to share such a thoughtful review! 💖

We are so happy to hear it’s already becoming a staple piece for you and catching so many compliments! Passing the NYC summer heat and workout test in week one is no small feat—we design our pieces to keep up with real life, so hearing that it’s holding its shine is music to our ears! ✨

Rated 5 out of 5 stars

Customer service is the best

Customer service is the best! They get back to you really fast and get the problem figured out.

July 29, 2026
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Reply from Ana Luisa

Hello there! Thank you so much for the love! 💖 Fast and helpful support is super important to us, so we’re thrilled to hear our team took great care of you and got everything sorted quickly.

Rated 5 out of 5 stars

Love love love

The quality of these products are amazing. I ran into an issue with one of my AL items and Allen & team helped me solve it in no time! They’re so kind and truly give great customer service. 10/10 experience.

July 29, 2026
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Reply from Ana Luisa

Hello there! Thank you so much for the 10/10 review! 🌟 We are so glad Allen and our team were able to step in and solve everything quickly for you. Providing kind, hassle-free support is always our goal, so hearing that you had such a great experience truly makes our day!

Rated 5 out of 5 stars

cute staple pieces

their customer service is great and communication skills is on point! all of their products are so cute and trendy and have not tarnished!

July 21, 2026
Unprompted review
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Reply from Ana Luisa

Hi there! Thank you so much for the lovely review.💖 We’re thrilled to hear you love our pieces and had such a great experience with our team.

Rated 5 out of 5 stars

Gorgeous Jewelry!

Amazing jewelry! part of my daily stack and hasn’t tarnished what so ever. excited to keep getting more jewelry from them to grow my collection!

July 15, 2026
Unprompted review
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Reply from Ana Luisa

Hey there! Thank you so much. 💖 Knowing our pieces have become a part of your daily stack is the ultimate compliment. We love that they're staying beautifully tarnish-free for you, and we can't wait to help you grow your collection ✨

Rated 5 out of 5 stars

Beautiful jewelry and wonderful service!

Their products are absolutely beautiful! I recently ordered one of their bracelets, and I was so impressed with the quality. It’s the perfect everyday piece and layers beautifully with the bracelets I already wear.

The entire experience was just as great. Ordering was easy, my bracelet arrived without any issues. I highly recommend Ana Luisa if you’re looking for elegant, beautiful jewelry!

July 15, 2026
Unprompted review
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Reply from Ana Luisa

Hi there. Thank you so much for the beautiful review! 💖 We're absolutely thrilled that your new bracelet fits seamlessly into your everyday stack. Thank you for the high recommendation—we can't wait to help you find your next favorite piece✨

Rated 5 out of 5 stars

Ana Luisa’s pieces are absolutely…

Ana Luisa’s pieces are absolutely gorgeous! I have the prettiest necklace from them and since receiving it I refuse to take it off. It is timeless and compliments any and all the outfits I wear it with. Highly recommend the quality is amazing!

July 1, 2026
Unprompted review
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Reply from Ana Luisa

Hello there. Thank you so much for the gorgeous review! 💖 We absolutely love that your necklace has become your new 'never-take-it-off' piece—that's the ultimate compliment!

Rated 5 out of 5 stars

My new fav necklace!

I got a necklace and i love it! It doesn’t tarnish and is a great layering piece! Would totally recommend!!

July 28, 2026
Unprompted review
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Reply from Ana Luisa

Hello there. Thank you so much! 💖 We’re thrilled to hear you're loving your new necklace and that it's become a go-to layering piece for you.

Rated 5 out of 5 stars

Such an amazing brand!

Such an amazing brand!! Quality is unmatched!! If you’re looking for everyday jewelry this is the brand for you!!

June 24, 2026
Unprompted review
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Reply from Ana Luisa

Hi there! Thank you so much for the amazing shoutout! 💖 We love being your go-to for everyday jewelry.

Rated 5 out of 5 stars

Cherry on the Customer Service Team is great.

I had a defect on the clasp on my earring that unfortunately caused it to fall off my ear and become lost. Thankfully, Cherry on the customer service team was extremely helpful and guided me through the process on what to do.

Cherry was supportive, courteous, and professional. She found the specific email and order number for my purchase months ago, despite the fact that I didn’t know which I had used, and directed me to the warranty claim website. She was committed to helping me and responded to every email I sent in a timely manner with a positive attitude. She has exceeded all expectations and went above and beyond in a friendly and polite manner.

Cherry made this stressful experience for me into a smoother and easier one. She took my concerns seriously and I am very happy with the service I received.

July 27, 2026
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Reply from Ana Luisa

Hi there! Thank you for the amazing review! We are so glad Cherry could turn a stressful moment around and get your warranty sorted out quickly. We'll make sure she gets the shoutout she deserves!

Rated 1 out of 5 stars

I cancelled my subscription with this…

I cancelled my subscription with this company in January. I noticed on my billing statement a charge for July when I haven’t bought an item since January! I went back to February in my bank history and have noticed a charge every month! I WILL be getting a refund for the charges on my card for the last SIX MONTHS when I CANCELLED my subscription SIX months ago!!!!!! Do not sign up with this company !!! DO NOT! Buy items elsewhere!

July 25, 2026
Unprompted review
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Reply from Ana Luisa

Hello Annie! Our AL Luxe membership is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a monthly payment. We communicate this before checkout and after confirming the order. That said, we appreciate your feedback as we continue making improvements to our membership. It sounds like you may have signed up by mistake, so if that's the case please feel free to email us at love@analuisa.com. We'd be glad to assist you further.

Rated 5 out of 5 stars

Ana Luisa customer service is really…

Ana Luisa customer service is really great and they were very helpful! Great quality bracelet and no problems with my order.

July 2, 2026
Unprompted review
Ana Luisa logo

Reply from Ana Luisa

Hi there! Thank you for the lovely review! We're so glad you're happy with your bracelet and our service. We appreciate you choosing Ana Luisa!

Rated 5 out of 5 stars

Received my order it was incorrect, but quickly corrected!!

Received my order it was incorrect, contacted Anna Luisa, they answered right away and corrected the problem and had my new product in the mail within two days. I was very happily surprised at how quickly they resolve the issue.

July 22, 2026
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Reply from Ana Luisa

Hi there! Thank you so much! We're so sorry your order wasn't right the first time, but we're thrilled our team could turn it around for you so quickly. Enjoy your new jewelry.

Rated 1 out of 5 stars

Online Scam - Beware

I ordered an earring bundle online because the physical store refused to sell the product, despite being advertised. When I made the purchase, I then received an email that I signed up for a membership trial for $3.95, which was a surprise to me. I did not sign up for a trial. Ana Luisa does not have customer service. They have a chatbot that refuses to refund this fraudulent fee. I've made repeated attempts to have the charge removed. My credit card company is now investigating the fraud.

Buyer beware. This company has poor business ethics.

July 18, 2026
Unprompted review
Ana Luisa logo

Reply from Ana Luisa

Hello Kris! Our AL Luxe membership is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a monthly payment. We communicate this before checkout and after confirming the order. That said, we appreciate your feedback as we continue making improvements to our membership. It sounds like you may have signed up by mistake, so if that's the case please feel free to email us at love@analuisa.com. We'd be glad to assist you further.

Rated 5 out of 5 stars

New Fave Everyday Necklace

It’s lovely! It goes perfectly with all of my outfits. I think it is GREAT quality for the price! And love that it’s mixed metal! Definitely feels luxurious.😍

July 22, 2026
Unprompted review
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Reply from Ana Luisa

Thank you so much! We love a versatile mixed-metal piece, and we're so glad it has become your new everyday fave. Enjoy feeling luxurious😍

Rated 5 out of 5 stars

Amazing Company

Ana Luisa was great to work with and answered all of my questions to the best of their ability. The ring I ordered fit as expected and was great craftsmanship. Packaging was secure.

July 1, 2026
Unprompted review
Ana Luisa logo

Reply from Ana Luisa

Hi there! Thank you for sharing your experience. We're so glad we could help with your questions and that you love your new ring. Enjoy your new piece.

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