Ana Luisa Reviews 

In short: unreliable quality. Bought the necklace in store; it breaks less than a month later. Then the replacement breaks. By now, I’m outside of the refund window and I’m only being offered YET ANOTHER replacement or store credit. Customer service responds quickly but rigidly attach to a policy that doesn’t bear in mind the quality of their products. How is one expected to trust a product that has repeatedly failed?

As a consumer i expect full service i purchased two items for my wife the order was cancelled for unknown reasons i repeated this order 6 times each time it was cancelled they refuse to inform me why it was cancelled my cards are all good with plenty of funds they do not provide a phone number to call and speak with customer service only by text message and they never answer you properly to your question !!!! Secondly they will not inform you why the order was cancelled not even by the email because it’s done they a third party that cancelled my order! It’s a violation of my rights to know what is the reason for cancellation my orders ! This service is Horrible for customer service i do not recommend anyone to purchase anything from here because if you have any issues most likely you will never have an appropriate answer Vicente Pagan

My order arrived damaged. They won't refund me or help in any way. I purchased the Ana Luisa Shipping protection and they won't honor it. Please refund me. I don't want store credits. Order 1821674636

Love the products - high quality for crazy great price points! Haven’t taken my ring off since I bought it( except to clean it!)

Ordered two pairs of earrings and when I hadn't heard anything after two weeks I sent a message through their website. When after another week with no response I sent them a direct email and am still yet to hear back. I ordered on the 15th of April and it is now the 7th of may and the only email I’ve received in this time frame is the confirmation email. Do not buy from the uk site.

I have purchased several necklaces, bracelets, earrings, and rings from Anna Luisa, and the quality is exceptional. I get compliment after compliment every time I wear one of my pieces, especially the necklaces.

You send me an broken item and haven’t been replaced

Everything I've purchased is just beautiful!

We had to go back and forth for a bit but we got everything squared away. I recieved a confirmation that my replacement was on it's way. Its been a little while and nothing has come. I thought it read 5 to 10 days and its been way more than that and nothing. Do you know where my necklace is?

What made your experience great? Receiving a $20 discount after a significant shipping delay. What is this company doing well? Customer service is responsive. However, they tend to be bound by the policies. The positive is that the items are typically quality pieces.

Stay as far away from Ana Luisa as possible. This company operates less like a jewelry brand and more like a high-tech scam designed to drain your bank account through predatory "membership" tactics and relentless harassment.

The AL Luxe "Trap"

After making a purchase, I was surreptitiously enrolled in their "AL Luxe" membership, which carries a staggering fee of nearly $50.00 per month. While they claim this is disclosed at checkout, it is clearly buried to trick customers. I have no memory of opting in, nor was there a clear way to opt out during the transaction.

Even worse, their "payment confirmation" system feels intentionally deceptive. They sent my subscription notification in the middle of the night, claiming I had only one hour to cancel before being charged. It’s a blatant attempt to catch people while they’re sleeping so the company can pocket the fee.

Harassment and Legal Violations

The marketing tactics are nothing short of invasive:
• Inundation: I have been flooded with spam emails and texts.
• Ignoring Opt-Outs: Most disturbingly, they continue to send text messages even after I officially opted out and explicitly told them to stop. This isn't just annoying; it’s a violation of federal law regarding consumer telecommunications.

Final Verdict

Ana Luisa is a business built on deceptive practices rather than providing a meaningful service or quality product. They rely on "gotcha" subscriptions and illegal spamming to stay profitable. Do not give them your credit card information. Save yourself the headache and the $50 monthly hit to your wallet—shop elsewhere.

They helped me when my package was lost, and the product is absolutely beautiful. It doesn't tarnish as they claimed. I waited months to do this review to see if it tarnishes because I'm the queen of tarnishing jewelry. However, Ana Luisa's earrings didn't. They are of good quality.

Excellent efficient ordering and receiving. Product itself from Ana Luisa — always stellar. ❤️

The representative was very knowledgeable and helped me solve my issue immediately.

One item ordered was not included, as indicated, in the package received. Customer service quickly responded and sent a replacement at no additional charge. Happy with the quality of the items ordered.

I returned broken earring and they shipped it back instead of a new one

I received the wrong item, even after reaching out when I had suspicions it was incorrect. I was assured the correct item was being sent.
The order section of the website (under My Account) is not helpful or well engineered.
Also a pair of earrings I ordered, while beautiful, came with the back clasps so loose I had to use pliers to tighten them. You shouldn’t have to use tools on $175 earrings.
Customer service is very friendly and the pieces themselves are lovely but I will not be purchasing from this site again.

Excellent customer service. They resolve my issue so easily and quickly! Thank you!

i bought my favorite pair of earrings from analuisa a while ago and lost one. in an effort to repurchase the same earrings, i discovered they were still under warranty and had new ones sent to me! im so happy i love these earrings so much. all of the earrings ive gotten from analuisa have been great quality and super cute but replacing this pair made my year

My daughter and I love Ana Luisa Jewelries! Elegant and unique pieces! If you love stacking necklaces, bracelets and rings, their pieces look classy. They also have great customer service to back up this beautiful brand as well.