The main feature of the Anchor House was the welcome given by both the residents and Staff when I arrived. There have been one or two problems, which can take a longer time than you would expect to b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems... See more
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Mostly all is ok. Unfortunately the shower has a leak and I am unable to move in. This is disappointing as I am paying rent unnecessarily since the middle of April. A new shower has been promised... See more
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I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
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Company details
- Retirement Home
- Housing Association
- Non-Profit Organization
- Retirement Community
- Retirement Scheme Provider
- Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I have recently moved into my Anchor…
I have recently moved into my Anchor flat. Even though there were some outstanding issues that needed to be resolved. My location manager Luca has been fantastic. I feel absolutely at home already. Anchor provide a great homely experience.
June 3, 2026
would not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
June 3, 2026
Reply from Anchor
Dear Jacqueline,
Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House — this is clearly upsetting to read.
We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
The Manager is excellent
The Manager is excellent. She is welcoming, helpful and efficient. I've only given 4 stars because I'm disappointed that Anchor wouldn't replace the bathroom flooring so I paid for it to be done. I think this should have been done for hygiene reasons as the flooring was certainly not new.
May 18, 2026
Finally showed some compassion and…
Finally showed some compassion and professionalism
October 8, 2025
Reply from Anchor
Dear Vanessa,
Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
Just moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
We’d like to extend our heartfelt thanks to Luca, our housing manager, who went above and beyond to prepare everything for our arrival. He answered every question with patience and clarity and made us feel supported during a typically stressful time. Thanks to his professionalism and kindness, we felt at home right away.
We’re grateful for the sense of community and care Anchor association fosters, it’s made all the difference as we begin this new chapter.
June 2, 2026
Reply from Anchor
Dear Joss,
Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start.
It’s great to hear how supportive Luca was in preparing everything for your arrival — we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much.
We wish you lots of happiness in your new home!
abysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
June 1, 2026
Unprompted review
Reply from Anchor
Dear John,
We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers — that’s understandably worrying.
We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
Very clean and lovely manager♥️
June 2, 2026
Reply from Anchor
Hi, thank you for your lovely feedback. We’re really pleased to hear you’ve found everything very clean and that the manager has made such a positive impression. We wish you continued happiness in your home!
So far,I can only say that since I have been dealing with Anchor housing is has been positive. All the people I dealt with they are very professional, helpful and patient when it comes to explain.
So far all I can say is that dealing with Anchor in general has been very good. Every time I dealt with a member of staff they all have been extremely professional, helpful and patient. I also like to add that again so far I feel happy,safe and relaxed.
June 2, 2026
Reply from Anchor
Hi Joe, thank you for your lovely review. We’re really pleased to hear your experience with Anchor has been positive and that our team have been professional, helpful and patient throughout. It’s great to know you’re feeling happy, safe and relaxed in your home. We wish you continued happiness in your home!
My experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
May 14, 2026
Reply from Anchor
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
My manager Mel was extremely helpful…
My manager Mel was extremely helpful and put my mind to rest dealing with universal credit and housing benefits.
June 1, 2026
Reply from Anchor
Hi Irene, thank you for your lovely review. We’re really pleased to hear Mel was so helpful and supportive in putting your mind at rest with universal credit and housing benefit matters. We wish you continued happiness in your home!
The manager is very kind and helpful…
The manager is very kind and helpful also most of the tenants
June 1, 2026
Reply from Anchor
Thank you for your feedback. We’re really pleased to hear you’ve found the manager kind and helpful, and that most of the tenants have been welcoming too. We wish you continued happiness in your home!
Very efficiently handled
Very efficiently handled, helpful and pleasant staff. Accommadation clean tidy and in a pleasant area.
Only drawback is poor car parking availability that is an issue!
May 12, 2026
Reply from Anchor
Thank you for your feedback. We’re really pleased to hear you found the staff helpful and pleasant, and that you’re enjoying the clean, tidy accommodation in a pleasant area. We understand car parking can be limited at some locations, and appreciate you raising this. We wish you continued happiness in your home!
Absolutely disgusting even the mention…
Absolutely disgusting even the mention of that company gets my blood boiling Now they are charging me a months rent when I haven’t even stepped into the place The room given to was all smelly and I am told that there was a toilet leak and the place was flooded This was not said to me when I was asked to sign the paper work by the location manager on the 20/5/26 and found all this out from the other residents I got a private builder to have a look at the floors and basically he was swinging on the floor boards underneath and he gave me a bill of nearly 6500 to fix it all There is a bath tub which I saw but I thought when I move in I will change it to shower but got told after signing up by other residents thst that it had to stay as a bath tub & it can’t be changed Now all this should have been made clear to me by the staff rather than the residents Appalling customer service so I terminated my tenancy a week later on the 27/5/2026 which so far has cost me near enough £1200 in short I am soo disappointed at every thing the way I was cornered to sign by her saying it is this or nothing as she threatened as she would put it down as third refusal I would not recommend this company to anyone as I didn’t find them at all helpful I am down by nearly £1200 for choosing them and for no fault of mine I wrote a complaint email to head office regarding all this 7 days ago and I was told today it hasn’t even been logged on their system
May 20, 2026
Anchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
May 22, 2026
Reply from Anchor
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
A very good and welcoming service
May 7, 2026
Reply from Anchor
Hi Gary, thank you for your feedback. We’re really pleased to hear you’ve found the service very good and welcoming. We wish you continued happiness in your home!
Jayne Hancock the manager was very…
Jayne Hancock the manager was very helpful the people we have seen while going to the bungalow have all been very pleasant and have time of day for you would highly recommend Anchor Housing to all our friends
April 21, 2026
Reply from Anchor
Hi Keith, thank you for your lovely review. We’re really pleased to hear that the manager, Jayne, has been so helpful and that you’ve found everyone welcoming and pleasant when visiting the bungalow. We’ll be sure to pass on your kind comments to Jayne. We really appreciate your recommendation and wish you lots of happiness in your home!
I’ve just moved in and I’m very happy…
I’ve just moved in and I’m very happy with Anchor. Everyone has been friendly and the manager has been very friendly and helpful.
June 1, 2026
Reply from Anchor
Hi Tina, thank you for your lovely feedback. We’re really pleased to hear you’ve settled in well and that you’ve found everyone friendly and the manager so helpful. We wish you lots of happiness in your new home!
Support from staff and smooth process.
May 20, 2026
Reply from Anchor
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear our team were supportive and that everything went smoothly for you. We wish you lots of happiness in your new home!
Sofea
One of your biggest assets Is Sofia your manager, even though she has been busy she will have time to help you. I like the people and how it flows. Many thanks
June 1, 2026
Reply from Anchor
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear how supportive you’ve found the team, and it’s wonderful to see Sofia recognised as such a real asset. We’re so pleased you like the people and the way everything flows. We wish you lots of happiness in your home!
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