Bearing in mind these properties are for older people our property was not in a good state and has cost us a lot of money in decorating, flooring etc. Normal rental properties have to be in a good st... See more
Company replied
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See what reviewers are saying
Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
Company replied
I used to work for the old Hanover housing Association before Covid so when I needed the place to live in in my old age, I looked to Anchor Hanover and found a place in Chippenham where i have now l... See more
Company replied
Your site manager has been very supportive since I first had contact with Anchor back in January 2026. But the service level from the contractors that provide maintenance for the site has been awfull,... See more
Company replied
Company details
- Retirement Home
- Housing Association
- Non-Profit Organization
- Retirement Community
- Retirement Scheme Provider
- Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girl who manages the building &…
The girl who manages the building & tenants is amazing. Nothing is to much trouble which makes her very approachable. So far my experience has been perfect. Thank you
June 29, 2026
Reply from Anchor
Dear Irene,
Thank you for your kind feedback! We’re so pleased to hear you’ve had such a positive experience and found the team friendly and approachable.
We wish you lots of happiness in your home!
I was facing homelessness and Anchor…
I was facing homelessness and Anchor gave me a home. The staff are warm and friendly and always ready to help me. Can't thank them enough.
July 4, 2026
Reply from Anchor
Dear Mr P F Malpas,
Thank you for sharing your experience with us. We’re so pleased we could support you at such an important time and help you find a home. It’s wonderful to hear that the team have been warm, friendly and there when you’ve needed them.
We wish you lots of happiness in your home!
The onsite staff are so helpful and…
The onsite staff are so helpful and friendly.
Maintenance lagging a bit behind, for example, new door had to be installed but no arrangements made for painting - shame as everything else is just about perfect
June 22, 2026
Reply from Anchor
Dear Elizabeth,
Thank you for your feedback. We’re really pleased to hear you’ve found the onsite team helpful and friendly.
We’re sorry to hear maintenance hasn’t quite kept pace, particularly with the painting following your new door installation, and we understand how frustrating that can be. Your comments are really valuable and help highlight where we can improve.
We hope you continue to enjoy your home overall.
Good from head office and the manager…
Good from head office and the manager Shirley has been wonderful. I am very happy living In Warde Chase thank you so much Susan Steele
June 8, 2026
Reply from Anchor
Dear Susan,
Thank you for your lovely feedback! We’re so pleased to hear you’ve had a positive experience with both head office and Shirley, and that you’re happy living at Warde Chase.
We wish you continued happiness in your home!
Reply from Anchor
Dear Terence,
Thank you for your kind words! We’re really pleased to hear you’ve found the team very helpful and friendly, and that you’ve had a positive experience.
We wish you continued happiness in your home!
We stayed at the Winchester Hanover…
We stayed at the Winchester Hanover guest room which was managed by Femi.
He was extremely helpful from start to finish and a very kind gentleman. The room was beautifully kept and the grounds and apartments were superb. thank you for being a great host.
June 11, 2026
Unprompted review
Reply from Anchor
Dear Colette,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed your stay at the Winchester Hanover guest room and that Femi made such a positive impression with his helpful and kind approach. It’s great to know you found the room and surroundings so well kept.
We wish you continued happiness in your home!
Reply from Anchor
Dear Paul,
Thank you for your positive feedback! We wish you continued happiness in your home!
Smooth signing up and moving in.
The sogn up process was smooth and staff were helpful and professional.
June 25, 2026
Reply from Anchor
Dear Len,
Thank you for your kind feedback! We’re delighted to hear the sign-up process was smooth and that our team were helpful and professional throughout.
We wish you lots of happiness in your new home!
Reply from Anchor
Dear Mark,
Thank you for your kind words! We’re delighted to hear Barbara was so helpful and made such a positive impression.
We wish you lots of happiness in your home!
It was very easy and straightforward…
It was very easy and straightforward all questions were answered and the move was so easy
June 22, 2026
Reply from Anchor
Dear Patrick,
Thank you for your kind feedback! We’re delighted to hear everything was easy and straightforward, and that all your questions were answered to make your move smooth.
We wish you lots of happiness in your new home!
My move
A quick talk withe manager all sorted very quickly people here very friendly apartment spotless a very good experience
June 12, 2026
Reply from Anchor
Dear Glenys,
Thank you for your lovely feedback! We’re so pleased to hear everything was sorted quickly with the manager, and that you’ve found the team friendly and your apartment spotless. It’s great to know you’ve had such a positive experience.
We wish you lots of happiness in your home!
Staff very helpful and friendly
Staff very helpful and friendly, cozy atmosphere,very homey.
June 19, 2026
Reply from Anchor
Dear Guldal,
Thank you for your kind feedback! We’re so pleased to hear you’ve found the team helpful and friendly, and that the atmosphere feels cosy and homely.
We wish you continued happiness in your home!
Reply from Anchor
Dear Mr R Wosket,
Thank you for your kind words! We’re really pleased to hear you’ve found both the team and your flat to be great.
We wish you lots of happiness in your home!
A warm welcome and a first class tour…
A warm welcome and a first class tour by Mel, nice flat and good sign up for the tenancy agreement.
June 25, 2026
Reply from Anchor
Dear John,
Thank you for your lovely feedback! We’re delighted to hear you had a warm welcome and that Mel made your tour and sign-up experience smooth and positive. It’s great to know you’re happy with your new flat.
We wish you lots of happiness in your new home!
Already put a complaint in
June 26, 2026
Reply from Anchor
Dear G Cain,
Sorry you have had to put a complaint in, hopefully our Customer Relations team will be abe to respond to any concerns you may have.
The whole building is very well kept…
The whole building is very well kept and the warden is lovely and very helpful. Such a friendly welcoming place. I used to work there as a carer for a lady there and I've always wanted to live there. Many thanks.
July 2, 2026
Reply from Anchor
Dear Lynne,
Thank you for your lovely feedback! We’re so pleased to hear that you’ve found the team friendly and helpful. We wish you continued happiness in your home!
Staff are friendly and helpful and I…
Staff are friendly and helpful and I like my apartment great location near town centre in st Ives with well maintained gardens i am very happy here
July 2, 2026
Reply from Anchor
Dear John,
Thank you for your kind words! We’re so pleased to hear that the staff have been friendly and helpful and you are happy with the location. We wish you continued happiness in your home!
Good homes to live in and a very good…
Good homes to live in and a very good support services available to residents if needed we are very happy with all they have done for us so far keep up the good work.
July 2, 2026
Reply from Anchor
Dear Adrian,
Thank you for your lovely feedback – we’re so pleased to hear you’re happy in your home and that our support services have been there when needed. It’s great to know you feel well supported.
We wish you continued happiness in your home!
Everything was quick and simple
Everything was quick and simple, and very friendly staff made it enjoyable.
June 23, 2026
Reply from Anchor
Dear Mr Robinson,
Thank you for your kind words! We’re so pleased to hear that the staff have been helpful and supportive. We wish you continued happiness in your home!
Marina Court & Anchor.
Anchor have been extremley helpful in housing me in Tewkesbury. It has been a stressful time but made so much easier from the staff. The location is near to rown on bus routes. I am very happy.
June 29, 2026
Unprompted review
Reply from Anchor
Dear Mark,
Thank you for your lovely review! We’re so pleased to hear that our team has been able to support you during what’s been a stressful time and make the process easier. It’s also great to know you’re enjoying the convenient location and transport links in Tewkesbury.
We wish you lots of happiness in your new home!
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