Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,948)

422 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Rebekah, Harpindar and Issy at Keynsham branch!!

I’m incredibly grateful to the Keynsham team for helping with our property. They are absolutely professional. From meeting Issy to communicating with Harpindar, and Rebekah helping us with all the difficult bit without ever complaining, always looking for ways to help us resolve every issues we encounter during the referencing. I would definitely recommend. And even for my future property they would definitely be my go to. Thank you so much team. xx

July 29, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Timba ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Downed/Keynsham team. Issy, Harpindar, and Rebekah will be delighted to know they made a difference. We look forward to assisting you with future properties! Best wishes , Lisa

Advertisement
Rated 5 out of 5 stars

A big thanks to Ed in the Reigate and…

A big thanks to Ed in the Reigate and Horley office who recently helped with my rental search, Ed was very helpful and friendly.

July 14, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Ed at our Reigate and Horley office. Your feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience viewing a flat, and the whole process was smooth, professional, and well organised.

A special thank you to Rebekah from the Downend branch, who was absolutely lovely throughout. She was incredibly friendly, approachable, and made me feel comfortable from the very beginning. She was super helpful, answered all of my questions thoroughly, and took the time to explain everything clearly without making me feel rushed. Her professionalism, knowledge, and genuine kindness made the experience so much more enjoyable.

Excellent customer service from start to finish – thank you, Rebekah! I wouldn’t hesitate to recommend the team.

July 25, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah and our team. Your kind words mean a lot to us, and we're delighted to have met your expectations. We look forward to assisting you again in the future!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Great Communication!

Every step of the process has been very easy for myself and my partner with plenty of clear communication along the way when looking for places to rent in the Bristol area!

We have just returned from a lovely viewing led by Rebekah at the Downend branch. She was very thorough in making sure we had all the information we needed and was very welcoming!

We will definitely keep an eye out for properties from Andrews again!

Remée and Ben

July 25, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Remée and Ben,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah and our team. Your satisfaction is our priority, and we look forward to assisting you with future property searches in Bristol.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Lawn Road, Downend

We just had our viewing and Rebekah from Downend Branch has been accommodating, very helpful and informative to us. Thank you so much for your help, Andrews Property Grp. Team!

July 25, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Regine, for your wonderful feedback! We're thrilled to hear that Rebekah provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out.

Advertisement
Rated 5 out of 5 stars

Great experience with Tara and Lorna…

Great experience with Tara and Lorna helping us to be at ease in our first rented home.

June 20, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Tiago Soares, thank you for your wonderful review! We're thrilled to hear that Tara and Lorna made your first rental experience so positive. Your feedback is greatly appreciated. Best wishes in your new home!

Rated 5 out of 5 stars

Proactive and helpful

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the land lady for our offer, she arranged a meeting with the land lady on Tuesday and our offer accepted! Super helpful would defo use Andrew’s again!

July 21, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Zoey , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. It's great to know she was helpful in securing your rental. We look forward to assisting you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

Monika

Monika has been extremely helpful with my recent case. She has been very informative and has been very prompt with her calls. Thank you Monika for all your help.

July 20, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear Monika was able to assist you so effectively. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

Rated 1 out of 5 stars

Please mark not to use DUA KHAN from…

Please mark not to use DUA KHAN from Andrews as she comes across very rude and discourteous

July 18, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Khounish Dewan,

Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention. We value all feedback from our customers and will take your comments into consideration.

Best regards,
Andrews Head Office

Advertisement
Rated 5 out of 5 stars

We were made to feel very welcomed by…

We were made to feel very welcomed by Harpindar in the Keynsham branch when showing us around a potential house for our family. She answered all our questions and was in contact about the application process.

July 18, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Valerie Gómez Iraheta,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Keynsham branch. Your satisfaction is our priority, and we're glad she could assist you effectively. We appreciate your 5-star rating!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Jessie was absolutely amazing after a…

Jessie was absolutely amazing after a traumatic few months of highs and lows
I finally got the property that I wanted.
Would definitely recommend Andrews to anyone looking for a property to buy.

July 8, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Deborah,

Thank you for your wonderful review! We're thrilled to hear that Jessie made such a positive impact during your property search. Your recommendation means a lot to us. Congratulations on securing the property you wanted!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Thumbs up!

Despite starting our viewing a few minutes late, our viewing was efficient and very informative. Lots of communication and very pleasant staff.

July 14, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Richard, thank you for your fantastic review! We're thrilled to hear that you found the viewing efficient and informative. Our team takes pride in providing excellent service, and your feedback is greatly appreciated. We look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with our rental application. The communication with Andrews was great and we'd like to shout-out Lily who guided us through everything so well.

July 13, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Jack, thank you for your wonderful feedback! We're thrilled to hear about your positive experience and appreciate your shout-out to Lily. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa

Advertisement
Rated 5 out of 5 stars

Greg Lines at Andrews Estate Agents Stroud - Excellent service

Greg at Andrews in Stroud has been incredibly helpful in my search for a rental property in Old Town Stroud. It’s not every day that you come across an agent so knowledgeable and committed like Greg.

July 9, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Pauline,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg. It's great to know he provided such helpful service. We appreciate your kind words and look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Excellent communication and service throughout

Sarah Robinson from Andrews Brockworth provided excellent communication and service throughout my end-of-tenancy requirements, including overseeing the transfer of my security deposit and arranging my remaining rent refund. She was professional, helpful, and kept me informed throughout the process.

Thank you, Sarah 👍

July 10, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your feedback, Richard. It's great to hear about your positive experience with Sarah through the end of tenancy process. Best wishes, Alison

Rated 5 out of 5 stars

Professional Support During a Difficult Sale.

Selling my family home while living in Germany and managing my mother's affairs was one of the most challenging experiences I have faced. From the outset, Antoine and Max understood the situation and provided the reassurance and professionalism I needed throughout the process.

They were always approachable, responsive and willing to answer my questions, no matter how small. I particularly appreciated their honest advice, regular communication and the care they took in helping me navigate each stage of the sale. Despite the complexities involved, they remained calm, supportive and committed to achieving the best possible outcome.

The sale completed successfully, and I am grateful for everything the team at Andrews did to help make such a difficult period a little easier. I would not hesitate to recommend them to anyone looking for a knowledgeable, reliable and genuinely caring estate agent.

July 3, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Timothy, for your kind words. It's good to know that Antoine and Max provided the support you needed, during such a challenging time. Your recommendation means a lot to us and we wish you all the best, Alison

Rated 5 out of 5 stars

New Property Let

I have received 5 star service from Shannon Freeman Lettings Consultant. I have recently had a tennant move on after 4 years and Shannon is sorting out everything. Whenever I have question my emails are answered quickly and have all the necessary information. Shannon is very organised, proactive and always has time for you. If you are a landlord and want a great service you need to look no further. I would not hesitate to recommend Shannon Freeman. A credit to Andrews.

July 9, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you Stuart for your lovely feedback. We're thrilled to hear about your positive experience with Shannon and appreciate your recommendation of her. I'll share your review with Shannon. Best wishes, Alison

Advertisement
Rated 5 out of 5 stars

Selling with Andrews

Matt and Beth were fantastic throughout the entire selling process. They kept us informed at every stage, provided prompt feedback after each viewing, and were always helpful and professional. Their communication was excellent from start to finish, and we wouldn't hesitate to sell through them again in the future.

June 26, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Ben, for your wonderful feedback! We're thrilled to hear about your positive experience with Matt and Beth. Best wishes in your new home, Alison

Rated 5 out of 5 stars

Gurmit was amazing

I can’t recommend the team highly enough, especially Gurmit. From helping me find tenants in the first place to later assisting me through the incredibly stressful process of having them removed, the service I received was outstanding from start to finish.
It was a very difficult and emotional situation, but Gurmit was professional, knowledgeable, reassuring and always available to answer my questions. She kept me informed throughout, offered practical advice, and genuinely went above and beyond to support me during what was an extremely stressful time.
I’m so grateful for all of the help and guidance I received. If you’re looking for an estate agent that truly cares about their clients and will support you through every stage, I wouldn’t hesitate to recommend them. Thank you again, Gurmit – I really couldn’t have got through it without your help.

June 26, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Jess, for your wonderful feedback! It's lovely to hear about your positive experience with Gurmit and the team in Downend. Your kind words mean a lot to us, and we're glad we could support you through a challenging time. We appreciate your recommendation! Best wishes Alison

Rated 5 out of 5 stars

Professional, awesome service.

I have recently moved house (June 2026) and received superb support from Andrews in North Cheam and specifically Megan. She was professional, thorough, honest, persistent in getting the sale completed, encouraging when things were going wrong and quite frankly awesome. I bought through Andrews and sold through a different estate agent. The contrast was marked and I would recommend Andrews any day. She went over and above any expectation.

June 26, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Jake,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Megan and our North Cheam team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out.

Best regards,
Andrews Head Office

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look