Andura Coatings Reviews 

I also am having issues with the coating put on my property. I had Andura - Classic 21 put on my property by a Registered Contractor (Protex XP) 6 years ago and now it is peeling off my wall (window plinth).

I would like to post something that I feel would greatly benefit anyone looking to have long life wall coating on their property.

We were lucky enough to contact Protex XP who are Andura Registered contractors, one visit to our property flagged up a host of issues that needed to be rectified with the property before a coating system could be applied.

I have read reviews posted by others where it is obvious that issues are related to such things as; an inefficient damp proof course, or leaking windowsills or perhaps water ingress on a gable end chimney or a badly installed roof flashing has been the root cause of the problems that are being reported. The coating only acts to flag up the root cause and yes, it is possible that some of these issues are hard to detect and may go unnoticed, after all no one probably knows how well their property was built initially and what has happened to it since!

It’s completely obvious when you think about it, if you have a feed of water into a wall other than the rain, protecting your walls to keep them dry from the rain is not going to work!

Make sure you have your property surveyed prior to coating; your Andura Registered Contractor is your best bet to try and make sure that all the preventative measures are undertaken to make the coating work for your property.

Thanks, Protex XP and Andura a winning team!

Unfortunately I have had a similar experience to those below who state that the longevity of the product is nowhere near what could be considered long-lasting. The following are extracts from the Andura website; "an exceptional finish that lasts.", "15 years guarantee", "designed to last for at least 15 years.", and similar claims. I used one of their "approved" contractors and began to have problems with the surface flaking after 12-18 months. After some minor repair work, the product is now flaking off in several other areas, and Andura's response is to blame it on my building and windows (without any inspection) and refer me to another contractor who would want to charge me again to rectify problems. I would be very wary of using this companies products and the 15 year guarantee is meaningless.

I believe the least they could have done was to inspect the job and advise and assist with some form of rectification. I paid £8,000 for this work and it looks like I will have to have it redone with a better product.

Post Andura response update
I think it says all you need to know about Andura that all they have done in their reply is copy and paste a standard set of disclaimer nonsense about DPCs when the product fault is nowhere near the DPC.

And they have taken 5 months to reply to my original post on Trust pilot above. To put it simply, this manufacturer makes claims about it's product that are not delivered in real life and when something goes wrong blames it on the customers building without even assessing the problem in any depth.

Wide range of coatings and colours.
Use a registered contractor and you can't go wrong. The products are highly breathable and durable.
Worth paying the premium to get premium

I am a resident of Water Gardens - Gibraltar and the paint job is ATROCIOUS !
Paint peeled off after a very few months. The work was "guaranteed" WAS IT HELL!
Terrible service
Terrible workmanship
BEWARE

The service was excellent and the lady called Jasmine I spoke to was very professional and very helpful. The paint was very easy to use and the colour I asked for was perfect. I will be recommending to family and friends.

Amazing customer service, can’t fault them or their products honest and reliable 10/10

great staff and very happy to help with all the questions i was asking and got the perfect colour i was looking for so grateful to andura i recommend you give them a call or use there on line shop

Amazing company, great products. Jasmine is a pleasure in the office to work with. Great service would highly recommend

Great paint to work with easy to apply and long lasting from our experience. The Office is Always helpfull and ready to answer your questions. 10/10

Very helpful staff, colour was an exact match! Next day delivery is always a bonus. Very pleased and will definitely recommend!

Never use this product on any house built pre 1915. Sadly I employed so called expert Graham Sherlock, Jennifer Aird and their now defunct authorised "Andura Coatings" company "Wallcoat Scotland ltd" to provide this Exterior Wall coating to my 1870s house.
In the years since it has damaged my house and now has to be stripped off to prevent further damage.
The house was built using lime and should never have had this coating applied. (something the authorised dealer must have known).
Learn by my mistake always check with a Building Surveyor and Historic Scotland / England expert.

Having been in the coating industry for more than 20-year my affiliation with Andura has been ideal I have tried most of the other coating manufacturers in the past, who will remain nameless, and as a company, we have always found their coating products to be the best.
From placing orders to the materials being delivered I cannot fault them, also bear in mind we are in central Scotland.
The backing is 2nd to none, so I confidenty leave 5*

George Campbell
Anchor Coatings .

Good product on the wall, if applied correctly! However, we have recently had a terrible experience due to a rogue trader acquiring the product via a disreputable source. This led to a nightmare ordeal where we lost thousands of pounds and many months of our lives. Be sure your contractor is approved and trained to use kind of product.

Andura did help us find a reputable company and discounted the product as a gesture of good will. I hope in the future that only reputable companies will be able to obtain the product and ‘approved contractors’ will be constantly assessed to determine suitability.

The house has now been painted by a good company and we are happy with the outcome. If looking to use this product, I would recommend phoning Andura directly to confirm your contractor is approved. Also, quiz them IN DETAIL about your contractor’s reputation and any black marks against their name.

Update: Andura continue to approve and endorse LTI Transformations, consequently I believe Andura product should be avoided. After doing research (search the LTI directors on companies house and look up reviews of previous companies) there is abundant evidence of disreputable behaviour. Sadly this is not reflected in their TrustPilot ratings, as they use a quirk of TP's T&Cs to remove unfavourable reviews. Sadly Andura still choose to work with this company and as such I would be wary of the brand all together.

Jon and the team at andura are great to deal with and know their stuff. The paint I have used is one of, if not the best ! Amazing flow and opacity !
Well worth the money knowing you’re not going to be doing a third or forth coat of paint !

Jon and the team at Andura are nothing short of brilliant matched only by the fantastic products on offer from Andura. I've been using their water based trim paints for over a year now and have never looked back. Their ability to match a colour is second to non. If you haven't made the switch yet... do it

I have 37 trade decorating years experience, great products great service so much better than the trade brands you’ll have heard of

Best water based finish on the market at the moment in my opinion. Excellent service and quick and easy ordering.

As a keen painter and decorator who is always doing research on how to improve my work I consider myself a Decorating geek. I've had what I thought was a perfect system for sometime using the best water based paints on offer, however when I came across Andura I was proved wrong. Jon and the team are fantastic, they go above and beyond for you and always at the end of the phone for advice. I have totally changed my system now and have become a registered Andura contractor and can expand my business and skills now. Andura is a high end product and worth every penny and I love it even more as its British. What I like the most about the interior range as a whole is that it's all water baeed, eco friendly which is the way the industry is moving and what clients ask for now, the matt is great as its a true flat matt finish with depth and strength and is my favourite product as it can be used on ceilings, walls and woodwork. With a growing interior range always being developed the future looks exciting.

Tom Croome/ CUSTOM Painting and Decorating

Outstanding products backed by knowledgeable and friendly staff.