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3.7
7 reviews
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Har købt 3 varer derfra og alt passer som det skal og ingen fejl med varerne. Lwk ogs stilet nok tøj mærke ikke så velkendt. Dog er kunde service ikke i top form og kunne godt arbejdes lidt på. Returneringer og køb fungerer ok
Helt fantastisk service. Havde et problem med en skjorte som blev fikset med det samme.
Kæmpe anbefaling herfra.
Forferdelig lav kvalitet og råtten service, typisk dansk nettbutikk som aldri inkluderer returslipp.
Lang leveringstid og håpløs kundeservice.
Reply from Anerkjendt
Dear Mohammed,
Thank you very much for sharing your feedback. We are truly sorry to hear about your experience, and we completely understand your frustration. It is never our intention for any customer to feel disappointed, either with the product or our service.
We always strive to make our shopping experience as smooth as possible, and we are very sorry if this has not been the case for you. We can see from our correspondence that we did our best to provide you with the parcel details and reference code so you could collect your order quickly, but we regret deeply if this process caused you inconvenience.
Regarding returns: as a Danish web shop we unfortunately do not include prepaid return labels by default, but we always guide our customers through the process and are happy to help find the easiest solution. You can always find more details about our return policy here: https://anerkjendt.dk/pages/returns.
We truly value your feedback, as it helps us improve both our products and service. Please do not hesitate to reach out to us directly at shop@anerkjendt.com if we can assist you further, we will be more than happy to help.
Lækkert tøj i god kvalitet. Hurtig levering. Virkelig god service, da jeg oplevede problemer med en skjorte.
Tengo una sobrecamisa de esta marca, comprada en octubre del 2023 que tras usarla cuatro veces, está en un estado lamentable. El tejido está totalmente estropeado, le salen hilos y bolitas y no está en condiciones de ser usada. La calidad es pésima. Me he puesto en contacto pero no me ayudan, sólo me piden disculpas.
Reply from Anerkjendt
Dear Beñat,
Thank you very much for sharing your experience and feedback with us and other customers. I'm very sorry to hear that you have gotten the impression that we didn't wanted to help you. I can see that we have had a good mailing correspondence and that we helped and guided you regarding your claim, but i am very sorry if this was not sufficient for you.
Please let us know if we can assist you any further.
Have a great day.
All the best / Team Anerkjendt
Købte en lækker jakke, men en uge efter jeg tog den i brug røg en knap af. Jeg har kontaktet deres kundeservice tre gange, men de har aldrig svaret! Ikke en eneste gang. Det er tyndt, Anerkjendt.
Fik en striktrøje i umiddelbar lækker kvalitet i julegave, mærket som værende i lammeuld på den aftagelige papirslabel i nakken. Men den påsyede hvide label indeni trøjen, viser en helt anden model som er i bomuld (Aksail istedet for den forventede Akrico i navy str. XL). Jeg returnerer den derfor til butikken og køber den helt samme andetsteds, blot for at konstatere fejlen endnu en gang!
Derfor tager jeg kontakt til Anerkjendt's kundeservice med information om der må være tale om en generel fejl i deres produktion, med spørgsmål om den så er den ene eller anden model, og om de evt. vil være behjælpelige med en ombytning nu fejlen jo ligger i deres produktion! De kontaktes flere gange, både i deres kontaktformular på deres site samt deres Facebook side. Hver eneste gang bliver man mødt med konsekvent tavshed og ignoreren, trods en robotmail bekræfter de har modtaget beskederne og vil svare tilbage!!
Fejl kan ske, og helt ok. Men den der gentagende ligegyldige ignoreren er super uprofessionelt, arrogant og bare dumt!
Det er IKKE Anerkjendt, og derfor laveste bundkarakter herfra
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