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Angels Cars Reviews 

257
•
TrustScore 2 out of 5

1.9

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Consumers frequently mentioned major issues with the booking process, noting that vehicles were often abruptly cancelled without adequate notice, leaving people stranded at inconvenient times. Passengers also complained extensively about severe pickup delays, unhelpful communication from telephone operators, and scheduled pre-booked vehicles failing to arrive entirely. Some reviewers were happy with individual drivers, praising them for being exceptionally polite, respectful, and very accommodating during various airport transfers. A few customers additionally pointed out that certain staff members consistently provided courteous service and successfully handled all of their specific travel requests well.

What people talk about most

Service

Users describe negative interactions with service, highlighting widespread frustration with unfulfilled... See more

Booking process

People report negative experiences with booking_process, highlighting frustration over sudden cancellations... See more

Staff

Consumer experiences with the staff show divided opinions regarding professionalism and reliability. Many... See more

Delivery service

Clients share negative opinions on delivery_service, consistently reporting severe delays and instances where... See more

Cancellation

Customers had negative experiences with cancellation, consistently reporting short-notice booking... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I like the angel cars drivers as they are polite and try to find the best route. The problem is that several times when I have booked hours in advance, my driver is given just one more job before pic... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more

Rated 1 out of 5 stars

Appalling service: I waited over an hour to be picked up at Heathrow after a flight from India. Driver very apologetic said he had only been told to do the job 15 minutes earlier. Unreliable- don’t... See more

Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.9

Poor

TrustScore 2 out of 5

257 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(257)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company!

Never use this company!

I have tried them few times and they are always late. Today the driver was 20 min late for my airport journey and came shouting at me, alegedely because i have them the incomplete address. He was totally unvivilised, refused to help me with luggage, kept shouting and refusing to start the car. He at one point said he does not want to go to the airport and tried to het me out of the car. Maximum humiliation that never happened to me and the call center is a joke. Avoid, avoid, avoid

March 24, 2023
Unprompted review
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Rated 2 out of 5 stars

Taxi was dirty

Taxi was dirty, inside and outside. It was late (just 7 min though, but you guys in the past used to be super on time), the driver barely acknowledged my presence (other than asking if I had the money) and kept talking over the phone. He never left the car to open the booth or to say hi. Definitely not great impression

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

great driver

great driver, his first day (he’s from south France), his second job of the day - friendly helpful polite, 10 out of 10

March 2, 2023
Unprompted review
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Rated 3 out of 5 stars

The driver was great but two issues

The driver was great but two issues -

- I didn’t receive a text until after my journey so didn’t know which car/registration

- the person who took booking yesterday on the phone told me they took cards - I asked! - so the driver had to stop for cash and the journey cost me £7 extra as of course he had no change

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Miran the King

The driver named Miran is one decent and professional individual.. Friendly and polite... My friend and I enjoyed the ride.. We are happy with his service and will call you for the next trip, definitely... ⭐⭐⭐⭐⭐

February 6, 2023
Unprompted review

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