ANGLIA DNA Reviews 

307
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Amazingly helpful and a big thankyou to Abbey who solved a problem I'd managed to create - with a lovely professional and cheerful attitude. The service was very prompt and efficient. and generally ha... See more

Company replied

Rated 3 out of 5 stars

Trustworthy and helpful staff, but I found the whole process less straightforward than the other testing company we used for our outbound travel, including the instructions for posting labelling and s... See more

Company replied

Rated 1 out of 5 stars

Dismal experience with this company. Paid for 4 x pcr day 2 tests for release after a holiday. We followed instructions, activated kits and I hand delivered them to their office in Norfolk. Their... See more

Company replied

Rated 5 out of 5 stars

absolutely over-the-moon with the service received. Had fit-to-fly tests done at 5pm and had results back at 10am next day. Service was 5star from all members of staff, telephone queries answered, s... See more

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3.6

Average

TrustScore 3.5 out of 5

307 reviews

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3.6

All reviews

(307)

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Rated 2 out of 5 stars

I purchased the Test to Release package…

I purchased the Test to Release package and never received the 5th or 8th day results. This is an expensive package and I expected more.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Allison

We apologise unreservedly for the delay in receiving your test results. Please could you contact us directly via Facebook Messenger with your order number and contact details. We would like to address your concerns immediately

Rated 5 out of 5 stars

Good service even if pricy

Even if I still find it very expensive (every provider) even more for a test that you have to do yourself, I can say that customer service was good and results were very quick. I will recommend this provider for a PCR test

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Margot

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Everything worked very smoothly

Everything worked very smoothly. Thank you.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Emwoody

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service & smooth experience.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Zulum

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 3 out of 5 stars

A necessary evil

A necessary evil, and I dont blame these guys making hay while the sun shines. However charging so much for what I could have done at home for free is a bit rich. Did the job but have a bit of social responsibility and lower your prices.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Nick

We are sorry to hear you are unhappy with the service you have received. We appreciate your feedback and remain fully committed to building our service as leaders in the field.

Rated 5 out of 5 stars

Day 2 covid tests

Day 2 covid tests - efficient, on time, easy to follow and reasonably priced

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Mark

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Day 2 test positive experience

We booked a day 2 self administered test on site. It couldn’t have been any easier, and the people sorting everything out couldn’t have been any nicer. We took the test at 11am in the morning, had the results by 11pm in the same day.
The price was competitive, and not having to post the tests was a real plus.
We will definitely use this company again.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Nathalie

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

I ordered the day 2 test and was the…

I ordered the day 2 test and was the delivery was very fast. I got the results in 2 days which was fine.
Happy with the service and I would recommend it.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Dove

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Excellent Service

Excellent, the whole service from start to finish was smooth and efficient. The results were with us super speedy too.

Thank you :)

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Kate

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Anglia DNA made the whole experience…

Anglia DNA made the whole experience very simple. They were very friendly and informative, so should I need to use them again in the future I certainly won't hesitate.
Highly recommend.

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Jane

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 1 out of 5 stars

I never got my testkit n never got any…

I never got my testkit n never got any refund. Thx to NHS who provided me with a free testkit

13/06/2021

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Eddy

We are sorry to hear you are unhappy with the service you have received. Please could you reach out to us via Facebook Messenger with your order number and contact details? We will investigate this in full and will correspond with you directly

Rated 1 out of 5 stars

Terrible Service

This was a disaster. Paid for day 5 early release but never received my results. Called them so many times, but was always pushed to another extension.

Never make the mistake of using them again

Absolutely useless. Even refused to refund my day 5 money 😡😡

September 6, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

We apologise unreservedly for the delay in receiving your test results. Please could you contact us directly via Facebook Messenger with your order number and contact details. We would like to address your concerns immediately

Rated 4 out of 5 stars

Did what it said on the tin efficiently…

Did what it said on the tin efficiently and effectively. You get what you pay for, but still over priced like all PCR holiday testing. A National pricing and standards monitoring would weed out the cowboys and provide assurance to the consumers

September 6, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Paul

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 1 out of 5 stars

Test results never received

Day 8 tests were not sent out on time. 3 months later I am still awaiting my day 8 test results.

September 6, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Peter

We apologise unreservedly for the delay in receiving your test results. Please could you contact us directly via Facebook Messenger with your order number and contact details. We would like to address your concerns immediately

Rated 3 out of 5 stars

Trustworthy and helpful staff

Trustworthy and helpful staff, but I found the whole process less straightforward than the other testing company we used for our outbound travel, including the instructions for posting labelling and sending off our tests. (Anglia DNA were cheaper for Day 2 tests so we switched.) I would use again if the price was still competitive.

September 6, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Sarah

Although we are happy that you were satisfied with our service, we are sorry to hear that you had difficulty with the process. We appreciate your feedback and will work towards making the process easier!

Rated 4 out of 5 stars

I was overall very satisfied

I was overall very satisfied. The order, delivery and postage was very customer friendly. I was contacted and guided through every step and it made the experience much less stressful. I had some trouble finding the instructions for taking the test, which I needed because they are different than in my country, but it all worked out perfectly in the end! The results came quickly and there was no trouble! Definitely would recommend and will definitely choose again on my next trip!

September 6, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Kat

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

We had a self swab PCR second day on…

We had a self swab PCR second day on site. We live in Norwich and the service was close to drive. Only minor is that they are based in a former RAF installation but they were very prompt and helpful. Results same day. Would recommend it again.

September 6, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Katerina

We are happy that you were satisfied with our service and thank you for your feedback!

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