DO NOT TRUST
Two years on, our £18,000 overpayment still has not been returned.
We ordered two timber cabins from Angus Timber Cabins in July 2024 at a cost of £36,000. The company is run by Charlene Scott and acts as a middleman for a manufacturer in Eastern Europe.
On delivery: deposit paid 10 July 2024, cabins promised for the first week of September, actually arrived 15 October. We were chasing for updates the whole way through. Assembly took two skilled carpenters two and a half weeks and the instructions were poor. On the product itself, you get what you pay for.
The serious issue is the money. When we paid the final balance, our accounts team made an error and paid it twice, overpaying by £18,000. We told Charlene immediately. She said she couldn't access her bank accounts to confirm it, and that her accounts person was away on holiday for three weeks. Three weeks later she confirmed the overpayment. We have not had a penny of it back.
Legal letters have been ignored and we are now in proceedings. Our costs to date are £2,500, on top of the £18,000 still outstanding.
We are not the only ones. I have recently been contacted by another customer who tells me she is also £18,000 out of pocket with Angus Timber Cabins.
Also worth knowing: reviews for this organisation have been disabled on Google, reviews on Facebook are disabled, and the business now operates through a personal account. Readers can draw their own conclusions.
If you are considering ordering: do not pay 100% up front. They asked us for the full amount before delivery and we refused, paying a 50% deposit with the balance on delivery — and we are still £18,000 down. Next time I would use a UK company that manufactures and installs. They quoted around 30% more. I would pay it without hesitation.