After receiving the original blanket. It got rips on a seem. I contacted support and sent them a couple of pictures, they didn’t hesitate to send us out a brand new one right away.
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Not a Quality Product and will not refund my purchase. Clicked on a targeted Facebook advertisement for their blankets claiming site-wide sales for the up coming holidays and gladly made a purchase f... See more
Company replied
Ordered the camp chair and stool as a 'trial' because I had never heard of this company/product. Price seemed "too good to be true". Skeptical but the chair/stool looked too cute not to order. Receive... See more
I was a bit hesitant at first noting i live in Sydney, Australia and I’ve not had the best experiences with ordering from overseas, however, although it was a bit slower to arrive than anticipated, wi... See more
Company details
Written by the company
At Anifurry, we celebrate that connection by creating vegan, cruelty-free lifestyle goods. With more than 20 years of hands-on experience and knowledge of home textiles, we take inspiration from nature to create home essentials that get you in touch with your wild side.
Contact info
2082 BUSINESS CTR DR 175 , 92612, IRVINE, United States
- 925 7911768
- care@anifurry.com
- anifurry.com
4.0
Great
84 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Don’t give them your email
Don’t give them your email. The spam is daily, and it never ever stops. You can unsubscribe, email them, do them both a dozen times. And yet still everyday I have an email.
I will never buy from a company that’s spams so much.
November 12, 2024
Unprompted review
Reply from Anifurry
Hi Ollie,
We apologize sincerely for the inconvenience you experienced. It appears there was a system glitch that caused the repeated emails, and we understand how frustrating that must have been. We’re happy to let you know that this issue has now been fixed, and you should no longer receive unwanted emails from us.
Thank you for your patience, and we hope to make it up to you in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The Anifurry Team
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My items just arrived in only 4 days…
My items just arrived in only 4 days and i am stoked, they are amazing my blanked is so heavy and warm the quality feels amazing. I can't wait to order more from these guys!
November 11, 2024
Unprompted review
Reply from Anifurry
Hi Bryce,
Thank you so much for your wonderful feedback! We’re thrilled to hear your items arrived so quickly and that you're loving the quality and warmth of your blanket. It’s fantastic knowing it’s keeping you cozy! We can’t wait to welcome you back for your next order and keep providing items you love. Thank you for choosing us!
Best regards,
Alan
Customer Care Team
Anifurry
Updated review per anifury request …
After posting my honest review about quality concerns, anifury offered a new blanket said that shedding and pilling were normal after 1yr. They asked me to change my review. They also sent 2 thunderbirds blankets and I hope they last longer than a year.... they still shed. But they are soft and comfy. I really wanted to like the blankets but again after 3 days the fibers shed everywhere all over your clothes then you breathe them in and it's all synthetic.... I'll be disposing of these.... I wouldn't recommend these blankets at all .... not even if they were free.
October 13, 2023
Unprompted review
Reply from Anifurry
Dear Paige,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the blanket.
While it’s normal for blankets to shed and pill a bit after a year of use, I completely understand your disappointment. To make things right, I’d like to offer you a new blanket for free, as a gesture of goodwill.
Please reach out to me at care@anifurry.com, and I can help you choose from our latest options to ensure you receive something that meets your expectations.
Thank you for giving us the opportunity to resolve this for you.
Best regards,
Alan
Customer Care Team
Anifurry
Stunning quality products
Stunning quality products. I ordered 2 of the fur blankets. They are beautifully vacu packed. The quality is thick and luxurious. I also ordered the knitted Aztec style blanket that is thick and heavy quality with beautiful earthy tones. Finally I ordered the new camp chair. It is a real wood frame. It comes in a heavy duty carry back to take anywhere. The material panels are such thick material I’ve no doubt it will last years. I could not be happier with the quality of all my items and will surely return to this lovely independent business. The after service was faultless. I’m a uk customer and will be excited to buy from a lovely US based business again.
August 12, 2024
Unprompted review
From China
I ordered 3 things on July 10th. Since I haven't received anything yet, I looked at the delivery status... and was not happy that the goods came directly from China... I really hope that everything is of good quality.
July 18, 2024
Unprompted review
Reply from Anifurry
Hi Corinne,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and understand your concerns.
We apologize for the delay in your order. As a global company, we source some of our products directly from our trusted manufacturers in China to ensure we offer a wide range of high-quality items at competitive prices.
Please rest assured that we take quality seriously and strive to provide products that meet our customers' expectations. Your order is on its way, and we hope it arrives soon to your satisfaction. If there are any issues with the quality upon arrival, please do not hesitate to reach out to us, and we will do our best to resolve them promptly.
Thank you for your patience and understanding. We value your business and look forward to serving you again.
Best regards,
Alan
Customer Care Team
Anifurry
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Excellent product. Excellent customer service.
I had an initial issue with delivery but the team at Anufury were prompt and efficient and working out what went wrong and getting my order to me as quickly as possible. The blanket is stunningly beautiful. I purchased the red and black Aztec in a queen size. With my medical issues I need warmth without weight and this blanket fits the bill to a tee. I didn’t even need to add a quilt during the last week’s attic blast out state experienced. Well done Anifury. A quality product with excellent customer service. I am in the process of ordering match pillows. I will most definitely be referring them to my peers and family.
June 18, 2024
Unprompted review
Reply from Anifurry
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are pleased with your purchase of the red and black Aztec queen-sized blanket. It's great to know that it has provided you with the warmth you need without the added weight, especially during the recent cold spell.
We apologize for the initial delivery issue and are glad our team could resolve it promptly for you. Your kind words about our customer service and product quality mean a lot to us.
We’re excited to hear that you're in the process of ordering matching pillows, and we’re confident you'll love them just as much as the blanket. Thank you for referring us to your peers and family – your support is greatly appreciated!
If you need any further assistance, please don't hesitate to reach out to us at care@anifurry.com. We’re here to help from 9am to 5pm, California time zone.
Best regards,
The Anifury Team
I purchased the totem blanket and…
I purchased the totem blanket and matching pillows. We love the look and feel of them
June 26, 2024
Unprompted review
Reply from Anifurry
Thank you for your fantastic 5-star review! We're delighted to hear that you love the look and feel of the totem blanket and matching pillows. Your satisfaction is our top priority, and it’s wonderful to know that our products have met your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at care@anifurry.com. We’re here to help from 9am to 5pm, California time zone.
Thank you again for your kind words and support!
Best regards,
The Anifury Team
Not my style but refunded in full
Item was not to my personal liking but company issued me a full refund. It took a moment for communication but in the end everything worked out great.
March 25, 2024
Unprompted review
Reply from Anifurry
Hello
I’m truly sorry to hear about your dissatisfaction with our product and the service issues you've encountered. It is crucial for us to ensure that our products meet your expectations and that your experience with us is nothing but positive.
I understand the importance of a swift resolution, so I will personally create and send a return label to your email within the next 24 hours. This will allow you to return the product at no additional cost to you. We aim to make this process as straightforward and hassle-free as possible.
I wanted to let you know that we have processed a full refund for your recent purchase. An email with all the details has been sent to your registered email address. If you haven't seen it yet, please check your inbox as well as any spam or junk folders, as sometimes emails can be mistakenly filtered there.
Best regards,
Alan
Customer Care Team
Anifurry
Horrible rushed cheap products
Horrible rushed cheap products. A total waste of money & I paid alot, for a comforter & 5 pillows & now I'm looking for a whole new set. It's like falling apart, threads are coming loose. I'm scared to wash it. I think it will be completely ruined if ran through the washer. Which is ridiculous. I'm not happy at all. If I saw & felt this comforter in person I would of never bought it. I wouldn't have paid 50$ for all I got. Don't do it.
February 2, 2024
Unprompted review
Reply from Anifurry
Hello,
I'm Alan from the Anifurry Customer Service Team, and I want to deeply apologize for the dissatisfaction you've experienced with your recent purchase of our comforter and pillows. Learning about the issues you've faced, from the product quality to the concerns about durability, is far from the standards we set for ourselves and our products.
Here at Anifurry, our commitment is to provide products that not only meet but exceed your expectations. It's evident we have not lived up to this promise in your case, and for that, we are truly sorry.
To make amends, we would like to offer you a full refund for your purchase and organize the return of the items at no extra charge to you. We aim to ensure this process is as seamless and stress-free as possible.
Furthermore, we hope to have the chance to restore your faith in Anifurry. As such, we would like to offer you a discount on a future purchase, hoping to provide you with an experience that genuinely reflects the quality and service Anifurry is known for.
Please reach out to me directly at [care@anifurry.com] to begin the return process or to discuss any additional ways we can assist you. Your satisfaction is our priority, and we're dedicated to turning this experience around for you.
Thank you for your honest feedback; it's crucial for our growth and improvement. We look forward to the opportunity to make things right.
Warmest regards,
Alan
Customer Service Team
Anifurry
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I placed my order and accidentally…
I placed my order and accidentally order the wrong size, upon my desire to return my item I was met with great customer service. Anifurry quickly placed the new item in the mail for me, unfortunately it was still the wrong size. I reached out again and they put the correct size in the mail without charge. It took a little back and forth but overall they came through and their customer service was great. We love our blankets!!!
December 8, 2023
Unprompted review
Reply from Anifurry
Dear,
Alan from the Anifurry Customer Care Team here! 🌟
Thank you immensely for sharing your fantastic 5-star experience with us! We truly appreciate your patience and understanding throughout the process. We're thrilled to hear that, despite a bit of back and forth, we could ultimately provide you with the correct size, and you love your blankets!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to being of service to you again.
Warm regards,
Alan
Customer Care Team
Anifurry
Hands down the best customer service
Hands down the best customer service. Quality of the product is 12/10 just happened to be slightly damaged. Cannot recommend doing business with company enough, kudos.
December 21, 2023
Unprompted review
Reply from Anifurry
Dear Geoffrey Henry,
Thank you sincerely for your outstanding 5-star review! 🌟 We're thrilled to learn that you experienced top-notch customer service and appreciated the exceptional quality of our product, despite the minor damage.
We apologize for any inconvenience caused by the slight damage and want to assure you that we're actively addressing this issue to ensure your complete satisfaction.
Your endorsement means the world to us, Geoffrey. If there's anything specific you'd like us to address, please reach out. We're here to make things right.
Thank you for choosing Anifurry! We look forward to serving you again.
Warm regards,
Alan
Customer Care Team
Anifurry
I ordered a teal and grey blanket…
I ordered a teal and grey blanket recieved the wrong one and Alan was very helpful for setting it right. I looked at the quality in the wrap it looks exquisite i just cant wait to recieve the other blanket.
December 17, 2023
Unprompted review
Reply from Anifurry
Dear,
Thank you for taking the time to leave a wonderful 5-star review! 🌟 We apologize for the initial mix-up with your order, and we're thrilled to hear that Alan from our Customer Care Team could help set things right.
Your appreciation for the quality of the blanket, even from the wrap, brings us immense joy. We share in your excitement and can't wait for you to receive the correct teal and grey blanket. If there's anything else you need or if you have further questions, Alan and the entire Anifurry Customer Care Team are here for you.
Thank you for choosing Anifurry! We look forward to ensuring your complete satisfaction.
Warm regards,
Alan
Customer Care Team
Anifurry
Blanket looks great
Blanket looks great but has bulky seams running down the blanket making it a little lumpy. Great customer service.
December 12, 2023
Unprompted review
Reply from Anifurry
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We appreciate your honesty, and we're committed to making things right.
I understand that the discount code initially suggested wasn't to your satisfaction. Please know that offering a discount code for your next order was a well-intentioned solution. However, we completely understand your concerns, and in light of your dissatisfaction, we have processed a full refund for the blanket.
Your comfort and satisfaction are our top priorities, and we truly value your input. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for your patience and for choosing us.
Best regards,
Alan
Customer Care Team
Anifurry
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Anifurry have been a game changer for us…
Anifurry have been a gamechanger for us with our business. We have a couple of holiday parks and have purchased 20 of their blankets so far! Customer service has been fantastic and I couldn’t recommend them enough! The quality is sublime and our guests are even buying them too after experiencing them on their stay! If you are questioning whether to get one then just go for it!! I promise you will not be disappointed!! I even have a couple for myself at home and it’s a struggle to get them off the dogs as they love them too!
October 23, 2023
Unprompted review
Reply from Anifurry
Dear Patrick,
Thank you for sharing your incredible experience with Anifurry! We are delighted to hear that our blankets have been a gamechanger for your holiday parks and that you've already purchased 20 of them. Your kind words about our customer service mean the world to us.
The fact that your guests are purchasing our blankets after experiencing them during their stay is a true testament to the quality and comfort we strive to provide. It warms our hearts to know that our blankets have become a beloved part of your guests' experience.
And, of course, we're thrilled to hear that even your dogs can't resist the allure of our blankets! Our faux fur blankets are designed for everyone to enjoy, even our four-legged friends.
Thank you for recommending us, Patrick. We genuinely appreciate your support and look forward to continuing to serve you and your holiday parks. If you ever need more blankets for your parks or for your furry friends at home, we're here to help!
Warm regards,
Alan
The Anifurry Team
Problem solved and great feel
I had a issue with one of my orders which was quickly resolved and I have to say that the gray wolf blanket is very soft and warm and the rugs feel amazing.
Definitely worth buying for warmth and comfort.
October 11, 2023
Unprompted review
Reply from Anifurry
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you found our Grey Wolf blanket soft and warm, and that our rugs provide a fantastic sense of comfort.
We appreciate your understanding regarding the order issue you experienced. Our goal is to ensure our customers have the best experience possible, and we're glad we could promptly resolve it for you.
Your satisfaction is our top priority, and your kind words motivate us to keep providing quality products. If you ever need anything else, feel free to reach out. We're here for you!
Warm regards,
Alan
Anifurry Customer Care Team
Didn't get order
Did not receive my 2 orders. And customer service is no help.
October 13, 2023
Unprompted review
Reply from Anifurry
Hello Joe,
I'm Alan from Anifurry's Customer Care Team.
I apologize for the inconvenience you've encountered. Upon investigating the tracking information, it appears there was an issue with the receiving address, which is why your orders were not delivered as expected. I understand that you've previously contacted us regarding this matter, and I responded to your inquiry within 12 hours. In case my response didn't reach you, I recommend checking your spam folder.
Solution: to help you receive your orders, could you please confirm your receiving address? If the address is accurate, I'll make arrangements to send your orders using a different carrier. As a gesture of goodwill for the extended waiting period, we would like to offer you a matching pillow cover as compensation.
Your satisfaction is our priority, and we are committed to resolving this issue for you. Thank you for your understanding and patience.
Best regards,
Alan
Anifurry Customer Care Team
100% recommend
100% recommend
Mine came today and it's just amazing,
The delivery was quicker than I'd anticipated, the quality of the materials and the colour us just amazing.
Definitely a needed thing to help combat those cold nights.
October 5, 2023
Unprompted review
Reply from Anifurry
Dear Chris Hay,
Wow! Thank you for taking the time to share your wonderful 5-star review of Anifurry.com. We are thrilled to hear about your positive experience with our products, and your feedback means the world to us.
It's fantastic to know that your order arrived quicker than expected and that you are impressed with the quality of the materials and the color of your new blanket. We designed our products with comfort and warmth in mind, especially for those chilly nights, and we're delighted that they've met your expectations.
Your recommendation and kind words truly inspire us to keep delivering the best to our valued customers like you. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help.
Once again, thank you for choosing Anifurry. We hope your new blanket continues to provide you with cozy comfort for many nights to come.
Warm regards,
Customer Care Team
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Faith Restored
They handled my wrong order like professionals and I can say I am super happy with their product, love it!!! Recommending....enjoy worth the money!
September 15, 2023
Reply from Anifurry
Thank you so much for your kind words and for choosing Anifurry! 🌟
We're delighted to hear that we could resolve the issue with your order to your satisfaction. Customer satisfaction is our top priority, and we're thrilled that your faith in us has been restored.
It's music to our ears that you're loving your Anifurry product. We put a lot of care and effort into crafting each item, and knowing that it's worth the investment brings us immense joy.
Your recommendation means the world to us. We couldn't be more grateful for your support.
Should you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure your Anifurry experience continues to be exceptional.
Warm regards,
Anifurry
I'm in love with my blanket
I am happy and happy with my blanket, it was what I expected, it is very comfortable for what I want it to put in my motorhome that I use for camping, very happy with my product, thanks anifurry
August 14, 2023
Reply from Anifurry
¡Tu felicidad nos contagia, y nos alegra ser parte de tu aventura rodante! 🚌🏞️ Saber que nuestra cobija es el toque perfecto para tus campamentos nos pone una sonrisa de oreja a oreja. ¡Y que más cómoda no podría ser, para asegurar dulces sueños bajo las estrellas! ✨😊 Gracias por confiar en Anifurry para hacer tus experiencias al aire libre aún más acogedoras. Estamos aquí para ti, así que no dudes en compartir más momentos acogedores con nosotros. ¡Felices viajes y abrazos cálidos desde nuestro equipo!
This is my first adult purchase of a…
This is my first adult purchase of a blanket at 37 (always had family hand downs) and all i can say is wow I absolutely love it. I have not stopped talking to people about this blanket and how amazing it is. Cant wait to get a blanket for my bed here soon.
August 9, 2023
Unprompted review
Reply from Anifurry
Well, aren't you making us blush and beam with joy! 🥰 We're thrilled to be part of your grown-up blanket adventure, and we're here to welcome you to the cozy side of life. From hand-me-downs to the pinnacle of comfort, your journey is our inspiration. We're over the moon to hear that our blanket is the talk of the town—and trust us, we never tire of being the topic of conversation! 😉 As you gear up for your next blanket mission, know that we're here to keep you wrapped in softness and style. Cheers to new beginnings and a lifetime of snuggles ahead!
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