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See what reviewers are saying

Rated 1 out of 5 stars

The delivery experience is terrible. They provide zero information about where your package is or when you’ll receive it. The website also claims that delivery will take a maximum of 5 days… i’m now... See more

Rated 5 out of 5 stars

I’m extremely satisfied with my new gaming PC! The assembly was done professionally, with clean cable management and high-quality components exactly as described. Everything was securely install... See more

Rated 5 out of 5 stars

Even though you might look elsewhere and find the prices a bit lower, but the few dirhams lower don’t matter because you wont get the support that was provided by Anigma in general and Wael specifical... See more

Rated 5 out of 5 stars

Very well impressed with their product line up, item handling and professionalism their staff employs. It may have taken some time to deliver my PC case only because I live in Dubai and there was a li... See more

Company details

  1. Electronics Store

Written by the company

Anigma Technologies is an Emirati brand, reinventing how gaming is done in the Middle East. We're brothers who are passionate gamers who live, breath, and eat gaming. After spending a couple of years building PCs as a hobby, we have decided to share our experience and knowledge with the rest of gamers and created AnigmaTechnologies.


Contact info

4.2

Great

TrustScore 4 out of 5

106 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

good experience

all in all they built it in the way, there were hiccups, minor delays, but all was resolved amicably, no issues with the cooperation

August 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Impressive product line up, high end customer service level

Very well impressed with their product line up, item handling and professionalism their staff employs. It may have taken some time to deliver my PC case only because I live in Dubai and there was a little issue with the delivery time, Ibrahim handled it like a champ and made sure the specific time Im available to pick up has been followed. Im sure that if they have what I need for my PC upgrade, ill choose to buy from Anigma Technologies again. Its worth the wait.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a PC from Anigma…

I recently purchased a PC from Anigma and overall, I am very pleased with my experience. The performance of the PC is impressive, handling all my tasks smoothly and efficiently. Anigma’s customer service was exceptional—they were responsive and helpful throughout the process.
One minor downside is that some of the wires inside the case are exposed, which isn't ideal. However, this is a small issue and doesn't significantly affect the overall quality of the build.
In conclusion, my experience with Anigma was positive, and I would recommend their PCs to anyone looking for good performance and great customer service.

June 26, 2024
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Rated 5 out of 5 stars

Best company for PC's and accessories

100% best gaming/pc company in the uae, got my custom built pc in 2 days and it was fully built and ready to plug in, they also give you the motherboard box with ssd and more to show you it's the legit company's and not fake versions. The customer support was just as good, patience, respectful, understanding, and very good overall.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Had to adjust to a different color as…

Had to adjust to a different color as it turned out the case I wanted was not available. Delivery also took time compared to other companies

March 26, 2024
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Reply from Anigma.com

Hello Paul

We are sorry that we couldn't give you the service you expect, sometimes we face supply issues, and we try always to be transparent and give the customer alternatives

The customer has the right to accept or cancel the order, and the refund is done immediately and reflected in your card within 1 to 3 working days.

After investigation, we checked the conversation between you and the agent, and you have approved the change

Regarding the delivery time, as written before ordering and after the order confirmation on the website, its 5 working days, and we have compared the order date and delivery date, it was made on time, on the 5th working day

Our delivery time frame depends on the product, and we try always to improve this in general

Thanks for your feedback

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Rated 2 out of 5 stars

Aweful experience to buy an expensive PC

1- PC was not stress tested as mentioned in website. I stress tested the CPU and its reaching 90 degrees celsius.
2- ramadan gift was not included with delivery although i reminded an emloyee on a phone call. Had to pay 22 aed for gift bag delivery afterwards.
3- cables management is really bad.

March 21, 2024
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Reply from Anigma.com

Hello Abdulrahman,

We are sorry to hear that, we really like to have the best service in the market, however, sometimes issues happen and we always take the responsibility.

1- We need to take it back and investigate, all our PCs were stress-tested before shipping, we need to know if the 90c is just a spike while heavy load or its constant, we need also to know the Idle CPU temperature, so please we need to check at the workshop

2- We have checked your order, Ramadan Bag need to be added to the cart, and the order has been created without Ramadan bag, that's why we shipped it after your original order has been dispatched

3- For the cable management issue, we need to have a picture to see what is the issue, please share it with our support email or whatsapp

Thanks for your feedback

Rated 5 out of 5 stars

Great after sales support!

I had a problem with a Samsung screen that delaminated 16 months after purchase. I contacted Anigma support to inquire about the manufacturers warranty and within a day they had arranged for a courier to collect the screen and be repaired. Service was friendly with good communication throughout the process to keep me informed as to what was happening. Excellent support. Well done!

March 28, 2024
Unprompted review
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Rated 3 out of 5 stars

Customer service is commendable, BUT..

The customer service is commendable. Unfortunately, I was extremely disappointed because the product image that was presented online and what you actually get are completely different aside from the case. Different MOBO, different GPU, different RAM sticks and even a different cooler, which doesn't exactly justify the price paid and does't seem right or honest. The products shown should exactly match what the consumer is getting.

Another thing to point is the shipment. The product was supposed to be a same day delivery product but for whatever reason, the product arrived 2 and a half days later. However, I mostly blame the courier for the delay.

March 9, 2024
Unprompted review
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Reply from Anigma.com

Hello Tylon, sorry to hear that
Can we have your order number, please?

You are supposed to take the exact parts that are written on the build page, we do change only if it has been communicated with you and we take the customer approval 1st, and if there's disapproval we will not proceed

We will investigate that matter and we gonna check the Chat or email history and order details

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