Aniioki 

On my V7 52v 1200w motor the clutch started slipping under load so I ordered a new one and paid out of my pocket even the bike is still under warranty however when I received the new planetary gears with the clutch attached to it, it was reversed, meaning that my old clutch would free-spin or turn (right) clockwise but the new one free-spins or turns (left) counterclockwise. After multiple attempts trying to explain the problem and sending emails after emails with pictures videos and images every time I would be close to getting them to understand the problem I would get someone new to deal with and they would start over with send me this email me that etc. So after doing this for 2-3 weeks with no end in sight I decided that maybe it was just one of these times that someone packed a wrong part so I purchased another planetary gear which includes the clutch hoping to get a good one this time around, but no... the second one came and is the same as the first one. I have been trying to contact somebody there for past month already and it seems like they are completely ignoring me now so I have a Aniioki V7 that is still under warranty and it is useless because of a $50 part and these morons that don't seem to understand what clockwise and counterclockwise means ! ! ! They were also arguing with me that I have to be doing something wrong. Well this is not a first hub motor I had to service and I know quite a bit about them, but this is besides the point, if the part spins the opposite direction that the one I just pulled out of my motor it has to be reversed and obviously will not work, a child can understand that. Some of the replies from them were so stupid that I could not believe that an adult would write something like this, for example; I would be trying to explain that my clutch is broken therefore I need to order entire planetary gear with it as it comes together and that they are sending me one that is reversed and after multiple emails they say but the gears on the picture you emailed us look good therefore we are closing the ticket, and so I have to start my journey again and again. The stuff is not trained at all, they don't know the difference between a square and a circle not to mention what is a planetary gear with a one way clutch and how it works, they are way below the minimum required to operate and manage the parts department, I am wondering how it is even possible to have such stupid people working for you, I would never hire anyone from there to even sweep my floors. I understand that someone may not know one or two specific details about something that does not come up often, but this level of stupidity is so beyond even a comprehension I am going to give up on Aniioki completely. I was getting ready to purchase the new A8 dual motor with a 80ah battery plus one extra, but I am glad that I told myself let them solve my clutch issue first and them make the purchase which for the obvious reasons looks like will never happen. Now they don't even respond anymore and I think it may have to do with the fact that I want to replace both of my clutches they send me for free because I paid for both of them with my own money. This is not a way to do business and take care of your clients because remember this Aniioki you will loose customers so quickly once the genie is out of the bottle that you will not know what hit you because it will be so fast. It is way easier to loose reputation than to gain one.

Order# AK6776 --- $3,779.00 -- BAD, BAD, BAD experience. Hit and miss response. BUT even with that, you will either get a person with a memory problem OR a new person who wants you to start over with filming the problem. THEN, NOTHING. We asked to return the item and it's now as if they do not exist. Dropped off the planet. We've discussed doing a chargeable and returning the bike to the address on the packaging but WHAT A BIG BUTT FREAKING PAIN! So, now, we are forced to spend over$200, in a brand freaking new electric bike, to replace non working parts. And by the way, add I am typing this out, I just got yet A 4TH response asking for a4TH VIDEO showing the problem. ARE YOU KIDDING? So, or solution is too loose the over $200, order the part and mark it up to a lesson learned, AND find every possible red view outlet to leave a review and hope to save others from this experience OR so that someone who cares within the company, will see the reviews and quickly take care of the problem.

I recently received my A9 Pro Max dual. I love the performance of the bike but Aniioki really should consider reevaluating the design quality. The huge tires kick up everything on the road especially water onto the bike & the frame has openings in several places that lead straight to the controllers incapacitating all functions.

I bought my aniioki a8 pro max 6 months ago. It works very well but I need to change a nut that has been faked and I can't get the same size anywhere. I don't know why the nut has been falsified. Apparently the components are not very good and in the spare parts there are no nuts available to attach the rim to the axle.

Ordered a replacement headlight, the pictures on their website show the exact same headlight for every ebike they have, but I took a chance. They sent me the headlight I ordered, but it was wrong. The blamed that on the pictures not being updated in a while on their website. They are unwilling to do anything about this. Do not trust this company at all. It's like dealing with a bunch of children that hide behind the keyboard and don't care at all about their customer. Buy something else.

If Aniioki wanted to resolve this issue - they would send the CORRECT PART!!!!! and stop changing the way these bikes are built and keeping out dated pictures!!!!

Brilliant bike, huge battery that gives amazing range. Love mine A8 pro max

Worst company I’ve ever dealt with less than 60 miles on my bike half of which was me holding my phone in one hand trying to record the lack of torque they sent me three controllers a motor a throttle they agreed to take it back. I missed their three day window of return and found it on my porch. It’s been in the box ever since to be honest, it’s not worth the box that came in….
UPDATE after a year of they offered to
Work with me. I sold it for $500 bucks two weeks ago.
You guys are horrible horrible horrible

I bought Aniioki A9 Pro Max from Amazon. However after two weeks, while i had my kid on child seat, the bike stopped at the middle of the traffic while we were on a hill. Since it had password to turn on the bike, we stuck at the middle of the road. You cannot ride the bike with the pedals, without an engine, due to it's weight.

All traffic stopped for a while, i entered the password and restarted the bike and pull it to right side. And run the bike again however it stopped again after 15 seconds.

I restarted again and it stopped again in 15 seconds. So i remove the password and ride back home by restarting at every 15-20 seconds.

I reached out to the seller. They accepted their fault and offered some part changes and gifts however i didn't accept since i didn't want to risk my kid's and my life with that bike again. I could not able to ride it without a fear since i ride my kid to her school everyday.

The seller told me to return it with the original box however i didn't have the original box. Then they said me to put in a suitable box. Due to the dimensions of the bike there is no suitable box in the market. I covered it with moving blankets, two layers of cardboards and industrial stretch film. I gave the shipping dimension but the seller told me that FedEx would not accept this package because of it's shape. I personally went to FedEx and learned that there was no issue to ship.

Then Aniioki told me that they would deduct the box cost from my refund. Amazon said that Aniioki didn't have the rights to that.

Now i will process a pecuniary and non-pecuniary damages case with my attorney. Pecuniary damage for the bike and non-pecuniary damage for risking our life.

Aniioki is very shady about aftersales. Don't believe the paid partnerships that you see on IG or Youtube. That was my 4th bike and i regret not to buy a bike from a reliable brands such as Lectric, Radwagon etc.

Stay away from Aniioki to not risk your life and deal with cheap product and cheap people.

They don't reply when contacting them ,I had issues with pedal assist not engaging, they ask for a video?? brake issue no response.
Other issues I had are Saddle adjustment clamp not enough force seat is turning left and right and lowering constantly finally broke the clamp, computer displays unknown symbols difficult to set thing up.Tires are thin and puncture to ease,3 flats in 2 weeks.I have it listed for sale now

I had a problem with my A8 pro rear wheel making noises when starting after a couple of emails with videos showing what was happening. They sent me a new rear motor which I received in 10 days. I install new motor problem solved. Thanks Aniioki great customer service.

I bought the A9. Aniioki got it delivered in like 3-4 days. They included almost 300-400 dollars worth of gear and extra add ons for the bike including the rear pannier bags and mirrors etc. the bike is insane. Power can’t be spoken on enough. Be careful. I keep it in 3rd and easily coast at like 30. PAS One is enough to run my dog with ease. You guys killed it man. Much appreciated.

I just received the new A9 dual motor bike. This is a massive, beautiful,powerful piece of machinery. Very easy to assemble. Great torque. Huge tires. Extremely comfortable to ride. To top it off, customer service has been very prompt in replying. I know it's only been one day, but I absolutely love this A9. A long distance, 45mph bike tank. Gotta love it.

Great bike ride well love it !!!!

I've purchased AQ 177 PRO Max. One of the best ebikes you can get. Range is wonderful, bike is sturdy and fast. And yes support is great. Love Aniioki !

Aniioki so far has taken my money and not delivered the Bike I ordered getting close to a month now, I have received 3"E" mails telling me to be patient, also saying the bike I ordered is now available.
The bike is the dual motor
A8 etc I'm frustrated their phone number goes to messages and Aniioki responds when ever they feal like it.

I have tried contacting them every which way possible, they don’t pick up the phone number listed, it goes to voicemail and the mailbox is full! They haven’t responded to any of my many emails. I need to change the shipping address and they are just no where to be found to help me. It’s unbelievable and I can’t in good conscious recommend working with this company in any way.

Hello Folks,
so far my experience with Aniioki has been fantastic, I am located in Ontario, Canada, when I initially tried to order the A8 pro max, dual motor I was told they were sold out in Canada, I was incredibly disappointed where I researched this bike for over 2 months and was ready to purchase one I, found nothing but very good reviews everywhere, YouTube is saturated with great personal reviews, excellent reviews, so when I contacted Anniioki the got back to me immediately and said they would go through the USA warehouse and open a page just for me where my order was not accepted in Canada because of the ebike being sold out, I was so excited I forgot to check off that I wanted the Air forks front suspension I contacted Aniioki again and again customer service got right back to me and said they could fix this no problem so at this time I am very pleased with Aniioki, stay turned for when the A8 pro max, dual motor ebike arrives I am sure it will get a fantastic review from me.

had the bike for 7 weeks it worked for 3 weeks (300miles) 4 weeks i been w8 for parts and its still dont work they wanted....been in contact wit them but they just stall been waiting now for return label and money back but nofing happens. or nr. AK3200. just like thecoment that they fixed it they sent more parts that dont work bike is still broken

I just bought a aniioki pro 8 daul motor e bike . and IV have had nothing but problems with this thing . 1st- the 24 code came up at 35 miles. And kept shutting the back motor off. I found out that when I move the controller it would start again. Then the controller got so hot it just quit all together. They are sending me a new controller. 2nd- then the selector clamp broke. The bike came with the bolt missing on the right shock. I had to take the shock apart to attach the aluminum rod to the upper part and put a bolt on the bottom boot. The shocks knock so hard at feels like they are going to brake.i put more air in the left side and adjusted the right tentioner and didn't make a difference. The front shocks are terrible. IV been contacting them but they stopped responding.i just want the issue's taken care of.please aniioki contect me. Help me change to a 5 star.

Had a hard time with FedEx not delivering the bike and accessories.
Aniioki quickly solved the problem, and now I got my bike a accessories delivered.