Shame on you as a company , charging rescue charities money to move a chip over to a dual registration company ! Surely either sort it out and waive the fee or offer charities dual registration .. cha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Per... See more
My dogs microchip was fitted by the breeder before we got him and the change of address and setting up my own details on his profile were both so easy! Would highly recommend! Me and my little boy Wil... See more
Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the good... See more
Company details
Written by the company
At AnimalData, we are a DEFRA-approved Animal Microchipping Database that is dedicated to providing exceptional service to our clients. Our ISO-certified microchips are available to vets and implanters across the UK and are designed to help reunite pets with their owners if they are ever lost or stolen.
Contact info
104 Hereford Way Middleton, M24 2NL, Manchester, United Kingdom
- 08000239384
- info@animaldata.org.uk
- animaldata.org.uk
4.3
Excellent
141 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DISGUSTING SERVICE - DO NOT USE
"Paul" was rude and abusive on the phone to me. No help at all and I have written to the 4 Directors about the terrible service & abuse. I have had to block their number because "Paul" was harrasing me
July 10, 2023
Unprompted review
Reply from Animal Data
HI Barrie,
We have already investigated this issue and have sent you an email after the abusive messages sent to our Customer Service team via the contact us page. As stated, we did not find any wrong doing by Paul nor was he abusive and rude to you. Quite the contrary.
You called up as you wanted to register a Dog that is currently registered with another customer who did not at the time contact us, or speak with us to give you permission to take over the ownership of the microchip which is required before any changes are made.
You were informed that the current owner would need to contact us and authorise the change of ownership before any changes could be made. You were not happy with this response and started shouting and being abusive towards staff, claiming that the previous owner had already spoken to someone and we are “deliberately making things difficult”
You were informed should you continue to shout and scream then the call would be disconnected. You continued so the call was disconnected as per our policy. Paul attempted to call you back to resolve the situation but your abuse continued.
You then called us back shortly after only to hang up the call and as per policy we are obliged to call you back. We did, and you proceeded once again to be verbally abusive so the call was disconnected for the final time.
At the time of the call no authorization had been provided for a change of ownership and this is what was being communicated to you.
We take our customers' security very seriously and just as we would not remove your details from a Microchip without your consent, we also wouldn't be able to do this to another customer. We always ask the current registered owners to confirm any changes on the account.
Your allegations are malicious and are not based on reality and from our investigation we have found no wrong doing by Paul but did find you to be extremely rude, aggressive and abrupt and we are therefore unwilling to provide any services to you moving forward.
We are more than happy for you to transfer the Microchip to another database of your choosing and we will provide permission to any other database to obtain your business and allow you to register with them.
Please ask them to contact us to arrange the transfer of the microchip.
Thank you
Customer Service Team
Advertisement
microchipping course
We had our microchipping course today and was blown away by the how much the team went above and beyond. We drove 4 hours to be there and it was worth the experience. All of the team was friendly, knowledgable and answered all of our queries. All of the equipment and resources are excellent quality, you can really see the effort and care this company takes. We are so glad we chose this company above all the others. Thank you to all the team for a great day.
July 10, 2023
Unprompted review
updating details…
Found whole experience updating details straight forward
Pages easy to navigate
Instructions clear
Thank you
John L
June 29, 2023
Paul was soo kind and helpful person…
Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the goodness of his heart! So lovely 💚
April 7, 2023
Unprompted review
Advertisement
lovey lady amazing customer service
lovey lady amazing customer service
100 percent would Promote her
June 1, 2023
Easy to use and understand
May 29, 2023
Advertisement
Easy registration process….
A straight forward process and easy to register our little pup! Would recommend to others.
May 1, 2023
Register easy and fast
May 4, 2023
Very simple to join
March 31, 2023
Advertisement
Fast and easy to transfer chip into our…
Fast and easy to transfer chip into our name from the breeders
March 30, 2023
Quick and easy to set up.
March 27, 2023
Great company,really easy to use and…
Great company,really easy to use and set up my new puppy’s details on his microchip. Great correspondence afterwards too. Would definitely recommend to others.
March 31, 2023
Unprompted review
Great site
Great site, easy to use, happy to have my puppy's details registered just incase he ever goes missing. Would definitely recommend.
March 14, 2023
Unprompted review
Advertisement
It was so quick and easy
It was so quick and easy! Brilliant experience!
March 10, 2023
Unprompted review
Care and Wellbeing.
What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Perfect to be on board with the pups of mine I feel they'll be in great hands if anything comes about to harm them, god forbid.
March 29, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.