Dinosaur Park was really good but disappointed with zoo as animals were coped up in small enclosures so you couldn't always see them. Think it needs more food venues with variety of vegan and vegetar... See more
Company replied
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See what reviewers are saying
I bought my first items from Animal Paradise over 1 year ago. They are still just as good today as when I first bought them. My cat still loves loves playing with her cat nip mouse & loves being pampe... See more
Company replied
I ordered Kong Kickeroo catnip toy for my cat, which he absolutely goes mad for and, despite playing with it these last few months, it is such good quality that it is still intact. I’ve also ordered... See more
Company replied
This shop sold us pet food which was running out of date (5kg cat biscuits), 1 week before run out date. The original expiration date on the packet was also covered up with a sticker. A real pity.
Company replied
Company details
Written by the company
Animal Paradise Pet Shop is a friendly, online family-run pet store, delivering to the UK, Ireland and further afield. The business supplies products for cats, dogs, horses, birds, wildlife, reptiles, fish, and small pets such as gerbils, hamsters, mice, rats and chipmunks. With an ever-growing range of pet toys, treats, leads, collars, grooming products, bedding, food, beds, accessories and more, there will always be something suitable for you and your pet to adore. Dealing with big brand manufacturers such as, KONG, Ancol, Johnson's Vet, Supa, Beaphar, Trixie, Purina, In Vogue and Classic Pets to name a few, Animal Paradise prides itself on delivering high quality products to its customers. It also offers super-efficient delivery services with tracking available from as little as 99p and next day dispatch. Customer Care is exceptional and that is why Animal Paradise Pet Shop comes highly recommended.
Contact info
5b The Mousery, Beeches Road, SS11 8GH, Battlesbridge, United Kingdom
- 01375 466672
- sales@animalparadisepetshop.com
- animalparadisepetshop.com
3.9
Great
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Purr-fect!
Absolutely Purr-fect!
I recently ordered some items for my cats from this lovely pet shop and I couldn’t be happier! The quality of the products is outstanding – everything was exactly as described and arrived beautifully packaged with care. My cats are absolutely obsessed with their new toys and treats, and I was genuinely impressed by the thoughtful touches and speedy delivery. It’s clear this shop truly cares about pets and their customers. I’ll definitely be ordering again – highly recommended!
April 21, 2025
Unprompted review
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Asking for a review on an item that…
Asking for a review on an item that hasn't been delivered.
April 7, 2025
No response
I wanted to return an item as out of date, emailed sales and left a message on telephone. No response from them so unable to get a refund.
December 28, 2024
Great price
My item was out of stock and they emailed me as they said when it was back in. Great price and fast delivery.
December 11, 2023
Amazing selection of items at great…
Amazing selection of items at great prices.
Excellent communication, super fast delivery.
I was very pleased with the service I received. Would definitely recommend to others, thank you.
December 11, 2023
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Product was reasonably priced and…
Product was reasonably priced and arrived sooner than I expected. Thanks.
December 2, 2023
quick delivery and great price
November 5, 2023
Reply from Animal Paradise Pet Shop
Thank you so much for your wonderful review. Come back again soon :)
Good prices
Good prices! Some stuff arrived with dirt on the packaging, but I could remove that and bin it, so that's not so bad.
The soft chew toy was sent separately and seemed perfect!
October 30, 2023
Reply from Animal Paradise Pet Shop
Thank you for your wonderful review. We are sorry the mailing bag arrived with some dirt, we can only assume this happened during transit, for which we apologise. We are thrilled you are happy with our products and services otherwise. Come back again soon :)
Reply from Animal Paradise Pet Shop
Thank you so much for your wonderful review, this makes us very happy to hear :) Come back again soon :)
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Reply from Animal Paradise Pet Shop
Thank you for your great review. Come back again soon :)
Postage misleading?
August 28, 2023
Reply from Animal Paradise Pet Shop
Dear Julie, we appreciate you taking the time to share your feedback, and we sincerely apologise for any inconvenience you experienced with your order. Customer satisfaction is of utmost importance to us, and we've taken your concerns seriously.
In our communications during the delivery of your item, we promptly reviewed and updated our dispatch policy and wording to ensure clarity on our website to negate any future misunderstandings. Our goal is to provide transparent and accurate information to our valued customers, and we regret any confusion that may have arisen.
In addition to revising our policies, we processed a partial refund to you for the postage cost as a gesture of goodwill, even though we had already shipped your item as a special delivery, aiming to address your specific concerns about the delivery timeline. We are committed to continuous improvement and learning from our customers' experiences.
Your one-star rating is genuinely disappointing for us, as we had taken significant steps to rectify the situation, enhance our processes during our initial conversations with you and issue you with a partial refund. We hope you can appreciate all of our efforts in addressing and resolving your issue.
We value feedback and are dedicated to providing a positive experience for our customers. Thank you for your understanding and for giving us the opportunity to address and learn from your concerns.
Best regards, Sharon
Reply from Animal Paradise Pet Shop
Wow, thank you very much for your wonderful review, this makes us very happy to hear. Come back again soon :)
Reply from Animal Paradise Pet Shop
Amazing! Thank you so much for your wonderful review, this makes us very happy to hear. Come back again soon :)
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Great service and website
Great service and website. Easy to use and order.
Delivery was a little late but that’s down to Royal Mail.
August 11, 2023
Reply from Animal Paradise Pet Shop
Thank you so much for your wonderful review, this makes us very happy to hear. Thank you for letting us know about the delivery time, we will keep an eye on this. Come back again soon :)
Quick and very pleased with product.
August 2, 2023
Reply from Animal Paradise Pet Shop
We are so happy to hear this. Thank you so much for your wonderful review. Come back again soon :)
Reply from Animal Paradise Pet Shop
Thank you for your great review. Come back again soon :)
Reply from Animal Paradise Pet Shop
Wow thank you very much for your wonderful review, this makes us very happy to hear :) Come back again soon :)
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Very good service and better cost,quick…
Very good service and better cost,quick delivery.
July 14, 2023
Reply from Animal Paradise Pet Shop
Thank you so much for your wonderful review, this makes us very happy to hear :) Come back again soon :)
Reply from Animal Paradise Pet Shop
Thank you so much for your amazing review. We are thrilled to know we are doing great by our customers and that you are happy with your service from us; please come back again soon 🐾
Excellent Service and prompt delivery
June 20, 2023
Reply from Animal Paradise Pet Shop
Thank you so much for your amazing review. We are thrilled to know you are happy with your service from us; please come back again soon 🐾
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