Animegami Store Reviews 

Don't mind me, just another fool who blindly engaged with this business.

Pre-ordered well over a year ago, chased and chased with no response, and now they've done a runner with the money. I'm going to look into charge back options, and if you're reading this, you should too.

Avoid this company. I made a pre-order in January 2023, that was supposed to be delivered in August. That did not happen. Their support does not answer and the website is down.

Ordered a piece from these jokers well over a year ago that was IN STOCK at the time. Waited and waited and all the while was given excuse after excuse for not receiving my statue. Only just found out that they went bust and I couldn't be happier, undoubtedly deserved. Karma.

I order an item back in January cost nearly £290. Since then they have bust and now no sign of my money, despite asking for a refund months ago and no sign of my item I paid for. I have search the insolvency register on the gov web site and have found nothing in the searches. Not happy. Feel like I have been robbed.

Good god I pre-ordered something around March-April, expected early May, never came. Lost around £40 which is small compared to others but I still haven't gotten my refund even though I emailed and asked months ago. Don't even know if I can go through a bank dispute at this point because of the time limit they have. They just took the money and ran

Pre-ordered a gift for my daughter for Christmas 2022. I have repeatedly tried to contact the company regarding its where abouts! It is now end of August 2023 and I have had no reply from them. I do not know what to do! Where is my paid for item?

Paid £250 of a £300 payment plan and Animegami must have known they were close to being on the rocks, yet they still took my money. Criminals.

ROFL!

Took ~£180 of my money for deposits for pre-order items roughly 10-12 month ago (items to be released 6-8 months after deposits paid). Never delivered them even 2-3 months after the items were released and delivered to people in the UK by other suppliers.

Chased until I was blue in the face and received lies and generic responses about checking with suppliers. Requested refunds on deposits, nothing. Suspected the truth, they were likely in arrears/had no credit to purchase from their suppliers. I honestly just thought to myself a few moments ago "I wonder if those thieves at Animegami have declared insolvency and done a runner yet?" A quick check of their website confirmed it. I'm laughing because I'd accepted the loss a few months back.

No excuses, an incompetent management team.

Lesson learned, they might look legit but they asked for a sizable deposit up front. Other sellers do not as they have decent lines of credit with suppliers and weren't trying to ring money out of their customers. You get my money in full when you are about to ship the item in future.

Kudos to the website team, it really looked on the level.

I had pre-ordered anime figure tengen uzui back in 2nd November 2022. They said it will be ready by mid may/june 2023 and now the animegami UK website is down. I am not able to get my refund. Luckily, I only paid partial but did not pay the rest.

I saw that from March my pre order was due in stock, I emailed and was told there was a delay with the supplier. Then I checked every month on the product page and it kept updating another month delay until August. I was constantly lied to and told it’s the supplier and then I was completely ignored from the start of August. They knew they were going bust but kept taking peoples preorder money!

Pains my heart and hurts my soul to find I have been taken for a fool. I have not received service to my satisfaction nor the goods I have ordered. The people running this farce disingenuous liars who created false hope and ruinous expectations. They claim that the company is somehow both insolvent but they want to save it and provide peoples orders - this is contradictory. I have been financially violated and require urgent action to provide redress!

Animegami Ltd. has ceased trading and will shortly be entering a formal insolvency. SCAMED many people for many, many months out of their money and at least one of the staff and the CEO has fled back to Portugal.

Took my money and ran. . Paid for a preorder figure for my son and when it was obvious it wasn't coming I asked for my money back weeks and weeks ago I eventually got a reply offering credit which I refused and repeatedly asked for refund which they never answered.Scumbags

Thief and cheating money, and then run away. It was a good and trust company, so disappointed. I preordered in 31th Jan, I checked the website, last month it was still OK, but this month when I checked website, it says in entering a formal insolvency proces, can you refund all your cheating money before you close, ok?

If you have bought from this company, it is unlikely you will get what you ordered. They owe me £500. If you used Paypal, open a claim or contact your bank.

I ordered a figurine labeled as in stock (£27.99) and it was all paid for, I then got an email stating the figurine I chose was actually out of stock and mind you the money all went through.

I had the option to choose another figurine where I could transfer what I've spent on the perevious figurine, I spent an additional £9.32.

I ordered this at the beginning of march, its now midway August and I've received NOTHING despite contacting customer service on multipe occasions, extremely uhelpful and dishonest about what was happening. The company went bankrupt without telling anyone as well.

Zero stars. They stole my money and won’t reply.
Lots of these companies worldwide. Some say they are different but all trading under same name.
I wouldn’t trust any of them. They stole £200. Savings, hard earned and now stolen. People are cruel.
It’s funny how they thank those who apparently got what they ordered. Ignore the rest of us. Evil people

As Animegami do not look at reviews anymore, this message is to other customers/potential customers.
THE COMPANY HAS OFFICIALLY JUST CEASED TRADE AND ENTERED INTO FORMAL INSOLVENCY. Do not under any circumstance order anything, and do not expect Animegami to respond to your messages or issue you an automatic refund.

For those trying to get their money back, attempt to get a chargeback from your bank (easier for those with credit cards, my claim was denied as it was through debit card and over 4 month deadline - however the situation may have changed due to the company status update). Citizen's Advice have kindly got in touch with me today to go through the steps of making a formal claim, which is what I hope to do.

Hopefully this update helps - below are snippets from my email from Citizens Advice - best of luck to you all, I hope you get your money back.

_________________________________________

We have received your complaint regarding Animegami Limited via Citizens Advice.

Animegami Limited have posted a statement on their website that they have ceased to trade and are entering into a formal insolvency process. Companies House records will be updated when liquidators are appointed, you will need to make a formal claim through the liquidators once they are appointed. You can check the Companies House record here (can't use links but it's the official goverment website, company/09834669).

As it is likely you paid with a debit or credit card you should contact your bank to look at either a Section 75 claim against your credit card company or a chargeback if you paid by direct debit. You can find advice on how to do this on Which, please see links below (I can't use links in this review - but the links can be found on the 'Which' website under 'consumer rights'.

Loyal customer of 3 years let down by the completely non existent customer service from Animegami. I’ve had multiple orders, including one paid in full, from the business where I was unable to get any updates for months, only to be greeted with a message that they went into insolvency as of Tuesday. It would have been good to send a courtesy email to your customers about this rather than a surprise announcement as I have seen companies do this before. Partial.ly, my payment provider, are also unable to refund me as Animegami have blocked them from issuing refunds.

Overall, extremely disappointed, totally let down, up to hundreds potentially lost and I will not be following them again if a new business opens.

Preordered over 2 years ago, and been constantly told my items will arrive. Finally was given a deadline and assured my items would be here by August 15th.
And surprise, surprise no items... so I go to there website and they've gone.
Not even bothered telling me, now I'm out over a £100 and minus my figures with very little hope of recovering either.