Annabel Jewellery Reviews 

70
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery pieces and the truly exceptional craftsmanship found in every single item. People also love the elegant presentation boxes and packaging, which make receiving gifts feel extra special and delightful. Consumers consistently highlight the fast and efficient delivery service, noting that orders arrive quickly and safely. Some reviewers were not happy with certain product details, mentioning that items could be smaller than expected or difficult to fasten securely. A few buyers also pointed out minor shipping or incorrect messaging hiccups during their overall ordering process.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be exceptional, expressing delight with the beautiful and well-crafted pieces.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting good timescales, fast postage, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repeat customer—absolutely flawless!I have now purchased beautiful earrings from Annabel Jewellery twice, and they never disappoint. The pieces themselves are stunning and crafted so well. I also have... See more

Company replied

Rated 5 out of 5 stars

It was exactly what I was looking for. Easy to navigate for purchase. Good delivery timescale. The items were in nice presentation box

Company replied

Rated 5 out of 5 stars

Got 2 adjustable rings and I am delighted with them. Quality products. Speedy delivery. First class company to buy from. Will definitely be a returning customer.

Company replied

Rated 5 out of 5 stars

I purchased a pair of emerald earrings from Annabel Jewellery as a 40th birthday gift for a family member, and they were absolutely stunning. The earrings were beautifully handmade with incredible... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Annabel Jewellery is a UK-based jewellery brand renowned for creating timeless, meaningful pieces that celebrate life’s most precious moments. Specialising in high-quality, sterling silver jewellery, Annabel Jewellery offers a wide range of personalised gifts, from elegant necklaces and bracelets to rings and earrings. With a commitment to exceptional craftsmanship and customer service, each piece is designed to evoke emotion and be cherished for years to come. Whether it's for a milestone celebration, a heartfelt gift, or a personal treat, Annabel Jewellery’s collection brings sentiment and style together in perfect harmony.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(70)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery, nicely presented.

July 28, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review

Rated 5 out of 5 stars

The 3 peas in a pod necklace

The 3 peas in a pod necklace for my mum is very pretty and delicate She loves it. The packaging is really high quality and delivery was prompt. Great experience

August 2, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much, we have recently upgraded our packaging so that's lovely to hear

Rated 5 out of 5 stars

Special

Would not hesitate to buy again..beautiful. good value for money and the way it was gift wrapped was excellent 👌.

July 20, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review Sharon. We have recently upgraded all of our packaging and gift wrapping so that is wonderful to read.

Rated 5 out of 5 stars

Really nice jewellery…

My husband got me the pearl drop earrings for my Birthday and my daughter got me the matching necklace. On opening the earrings I found the pearls on the earrings were noticably different sizes so I messaged Joanne and she asked me to return them and she would send out another pair and would refund the postage. New pair now received so I am very happy with both pieces they look really nice and well made.

June 25, 2025
Advertisement
Rated 5 out of 5 stars

A great service

A great service. My order arrived earlier than expected and was well packaged. The necklace is lovely and exactly as described and pictured. I would definitely buy from Annabel Jewellery again.

June 30, 2025
Rated 5 out of 5 stars

30th birthday bracelet

The very pretty jewellery caught my eye for my granddaughter who turns 30 soon ! Simple but lovely design for someone who likes delicate jewellery, good packaging and gift box , ordering easy and quick delivery

June 28, 2025
Rated 5 out of 5 stars

Silver extendable ring

I was so excited to receive my parcel from Annabelle. I’d order a silver extendable ring as I struggle in warmer weather wearing my other rings and felt a little naked not wearing one. When I put the ring on I noticed 1 small gem missing, I immediately contacted Annabelle and they were swift with their reply and sent a replacement out straight away. I’m so impressed with this company that I will definitely be purchasing again. Annabelle could not apologise enough about the original ring sent out. I did contact and ask if they wanted me to return the faulty ring and I am assuming because of no mention of it that I can keep the original item also. If anyone is wondering I sent a picture of the fault on the ring. Please go check this company out as they have many beautiful items, very reasonably priced and quality is great.

June 23, 2025
Rated 5 out of 5 stars

Absolutely stunning earings

Absolutely stunning earings. Great service.
Would 100% recommend.
Thank you

June 17, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your lovely review Lisa, so kind of you and we're very happy you love your earrings!

Advertisement
Rated 3 out of 5 stars

Love the jewellery a lot

Love the jewellery a lot, will always buy from them, the only problem is you guys don't respond on WhatsApp, it sometimes takes a few days to hear back from you and it's a bit disappointing

June 19, 2025
Unprompted review
 Annabel Jewellery logo

Reply from Annabel Jewellery

Hi Maria, Thank you for taking the time to leave us a review. Unfortunately I think you have mistaken us for someone else as we don't have a whatsapp contact service. You can always contact us via email on info@annabeljewellery.com and we will come back to you within 24hours. We also have a website chat box but we haven't received a message from yourself on there. Please let us know if there's anything we can help with. Thank you

Rated 5 out of 5 stars

Very quick service

Very quick service, very expensive looking ring when it was a bargain. After 50 yrs marriage my wedding ring is too tight so this expandable one account perfectly for arthritis & still looks good. Thank you

June 9, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review and so pleased you love your ring.

Advertisement
Rated 5 out of 5 stars

Ordered and received my bracelet…30th gift

Ordered and received my bracelet quickly. Good quality for a 30th birthday gift.
Wouldn't hesitate to order anything again from the website in the future!

January 13, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review, delighted to hear you love your bracelet!

Rated 4 out of 5 stars

The diamond part of the earrings was a…

The diamond part of the earrings was a bit smaller than I expected but they are still lovely and am keeping them

January 2, 2025
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review and feedback, we love hearing our customers thoughts on their jewellery, it helps us with future designs!

Advertisement
Rated 5 out of 5 stars

Absolutely fabulous products I've…

Absolutely fabulous products I've ordered, packaged beautifully presentation is perfect order was on time . 10/10

December 4, 2024
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for taking the time to leave us a review and we're delighted that you love your Annabel Jewellery!

Rated 5 out of 5 stars

Beautiful jewellery

I received the necklaces and bracelets I ordered and they are beautiful. I am so pleased with them. The quality is great, the packaging is lovely and the delivery was quick. Extremely pleased with my purchases!

December 2, 2024
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your wonderful review, and so pleased you love your Annabel Jewellery!

Rated 5 out of 5 stars

Item hasn’t arrived!

Edit - necklace has now arrived and it’s beautiful.

Sadly the necklace I ordered hasn’t arrived. Tracking number isn’t working and no reply to my email asking what’s happening with it.

December 2, 2024
 Annabel Jewellery logo

Reply from Annabel Jewellery

Hi Joanne, Sorry to read your review, I can see your order was dispatched the day after you placed your order but appears to be running 2 days late from Royal Mail, I think this time of year they struggle to achieve their usual delivery times, huge apologies for that. Unfortunately as you did not choose a tracked service, the tracking number is a reference number which is only updated when delivery has been attempted. We did receive your email late on Sunday evening and we replied within 24 hours. If your order still hasn't turned up tomorrow please do get back in touch with our wonderful customer team who are more than happy to help. x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look