AnswerThePublic has been a game changer for my content creation process. The Content Studio feature, in particular, has helped me identify valuable content opportunities that I would have otherwis... See more
Company replied
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Update: They solved the issue. I’m updating their rating from 1 to 3 because they respond relatively fast via email and provided a resolution but not before having to escalate the issue and me posti... See more
Company replied
I want to say how good a support team this company has. I was charged due to forgeting to cancel my subscription. And I usually don't get a refund for these cases, but the team of AnswerThePublic w... See more
Company replied
WARNING ABOUT ANSWER THE PUBLIC! DO NOT PURCHASE ANSWER THE PUBLIC MONTHLY OR LIFETIME DEAL. THEY DO NOT GIVE WHAT NEIL PATEL PROMISED BECAUSE I HAVE PROOF: YES, I EMAILED SUPPORT TICKET #544629 AND T... See more
Company replied
3.5
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I accidentally locked myself out of my…
I accidentally locked myself out of my account, and they were quick to resolve helping me get back in. Both service reps (Anush and Daniela) were super helpful and sweet, as well as prompt in their responses. Thank you!
August 15, 2024
Unprompted review
Reply from Answerthepublic
Hi Kelly,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
THEY DON'T WANT TO REFUND
I made the mistake of not joining the premium subscription but using the free version to try out the tool.
There was a problem and I was charged without benefiting from the trial period.
I ask for a refund and they don't want to refund me, it's a scam. A reputable and important company refunds its unhappy customers, no questions asked. The fact that I have to argue like this to get a refund is bad enough..
August 11, 2024
Unprompted review
Reply from Answerthepublic
Hi Dylan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience the recent charge may have caused.
We want to clarify that our free trial is a one-time benefit, designed to allow new users to explore our service without commitment. As this benefit was previously utilized, the system automatically applied the standard charge when you reactivated a monthly subscription. Please rest assured, our intention is never to charge for services that are not used.
We have reached out to you privately to discuss a potential resolution and sincerely hope we can find a solution that meets your needs. If you have any further questions or concerns, please do not hesitate to contact us at support@answerthepublic.com. We are here to assist you.
Your feedback is important to us, and we remain committed to providing excellent service to all our customers.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Great customer service
Great customer service - very prompt and courteous. Resolved the issue quickly.
August 2, 2024
Unprompted review
Reply from Answerthepublic
Hi Jacob,
Thank you for your positive review of AnswerThePublic!
We're committed to providing any support you need.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Stay away from them they will save your…
Stay away from them they will save your card and will keep charging it. They offering you what you can get for free. They will also refuse the refund and will force you to use their broken service, neil patel is seriously untrustworthly, such a scam.
August 1, 2024
Unprompted review
Reply from Answerthepublic
Hi Fahad,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the charge during the free demo period.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Quick and expert resolution of…
Quick and expert resolution of subscription billing issues.
July 25, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Login difficulties
I continued to have issues to reset my password, but the team were able to provide continued support, to resolve the issue for me.
July 24, 2024
Unprompted review
Reply from Answerthepublic
Hi Kunai,
Thank you for your feedback on AnswerThePublic!
We're glad to hear that our team was able to provide continued support and resolve the issues you experienced with resetting your password. We strive to ensure our users are well taken care of, and it's wonderful to know that our customer service met your expectations.
We're thrilled that you're satisfied with our service despite the initial challenges.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Not trust worthy and bad customer…
Not trust worthy and bad customer service. Took money for a subscription. I didn't use the service at all during the period as it wasn't meant to renew, they refused to refund.
Any company that are reputable would refund the money no questions asked.
July 16, 2024
Unprompted review
Reply from Answerthepublic
Hi Chris,
Thank you for sharing your experience with us and our audience. Your feedback is extremely valuable to us.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have reached out to you privately offering a solution that we hope can be helpful. Would you kindly reach out to us at support@answerthepublic.com to let us know your thoughts about it?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
I actually only used it for the trial…
I actually only used it for the trial period but they were very nice to me.
July 14, 2024
Unprompted review
Reply from Answerthepublic
Hi Delia,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Hidden VAT and no-refund policy, useless results
Careful with the prices, they will not show the fact that VAT is not included for lifetime membership. I saw it on the confirmation email from PayPal.
And they won't tell you that there is no refund for it, either. Until you ask for it.
You ask for it because even when you filter the results for only those in French to show up, silly and unrelated English ones will bloat the results. For example, "shooting mode" means fashion shooting and the site is giving me "canon shooting automatic mode" or stuff like that.
Wasted money and time.
July 13, 2024
Unprompted review
Reply from Answerthepublic
Hi Baris,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the subscription payment.
AnswerThePublic is committed to complying with all EU regulations. Charging VAT on subscriptions within the EU is a legal requirement. It supports the economic systems of EU member states and fosters a fair business environment.
At checkout, users can find and check the box “Do you have VAT number?” and from there they can add the VAT ID if they have one to avoid additional fees.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Answer the public is awesome
Answer the public is awesome. Not just for me he value they provide with digital marketing, but also in excellent customer service, they make sure they take care of you. Try them, you won’t be disappointed.🙏
July 5, 2024
Unprompted review
Reply from Answerthepublic
Hi Karmyn,
Thank you for your feedback on AnswerThePublic!
We're delighted to hear that you find it valuable not only for its digital marketing insights but also for the excellent customer service. We strive to ensure our users are well taken care of and it's wonderful to know we've met your expectations.
Your feedback means a lot to us, and we're thrilled that you're satisfied with our service.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I am very satisfied with the technical support.
I am very satisfied with the application. I am also very satisfied with the support provided by the studio. I had a technical problem that was solved very quickly - I received an answer immediately after sending the email. My problem is solved and I can act. I recommend cooperation. The quality of after-sales service is at a very high level.
July 3, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your positive review!
We are delighted to hear that you are very satisfied with the application and the support provided by our team. It's great to know that your technical problem was solved quickly and efficiently. Your recommendation means a lot to us, and we're glad our after-sales service met your high standards.
Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing us!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Responsive Support Sets a Promising Tone!
As a new user just beginning to explore all that this service has to offer, I've been genuinely impressed with the responsiveness and helpfulness of the support team. From the very start, they've made a fantastic impression, swiftly addressing any inquiries and ensuring a smooth user experience. Their eagerness to assist not only enhances the usability of the service but also adds a layer of comfort for newcomers like myself.
Though I am still in the early stages of using the platform, the initial interactions with the team give me high hopes for a continually positive experience. If the quality of support is anything to go by, I'm looking forward to discovering all the possibilities this tool has to offer.
For anyone considering this service, know that you'll be in good hands with a support team that truly prioritizes user satisfaction and success.
June 25, 2024
Unprompted review
Reply from Answerthepublic
Hi Maria,
Thank you for your feedback on AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Prompt customer service despite a minor glitch with billing…
Despite a minor glitch with billing after account cancellation, Answer the Public impressed me with their rapid resolution and excellent customer service, promptly issuing a credit. Their cutting-edge data search engine was a standout. However, a slight mismatch in their billing system after cancellation prevents a full five-star score.
June 19, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your review of AnswerThePublic!
We are grateful for your feedback! We're glad you were impressed with our service and data search engine. Furthermore, we'll work on enhancing our tool to improve your experience.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I lost access to my account because I…
I lost access to my account because I accidentally had it connected to a work email and I left the company. They were quick to respond and worked diligently to get my access back AND gave me a lifetime subscription for the trouble. We ran into a few issues and it took a few days to get my access back but I am SO grateful for their assistance and attention.
June 11, 2024
Unprompted review
Reply from Answerthepublic
Hi Jilliane,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
We appreciate your trust and support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I was not clear of the charge via my…
I was not clear of the charge via my credit card, but once I sent an inquiry, I got crystal clear feedback in no time.
Provided the answer with a clear feedback made me very safe, especially if that was a point of money.
If anyone wondering if you wanna start using this tool, don't hesitate and go for it!
June 18, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your feedback!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
We appreciate your trust and support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
It's working quite well so far
It's working quite well so far, but I'd like to see more functionality, such as combining ATP and Ubersuggest rather than having two separate products.
June 4, 2024
Unprompted review
Reply from Answerthepublic
Hi Misel,
Thank you for your feedback and suggestion!
We're pleased to hear that AnswerThePublic is working well for you. Your input regarding additional functionality, like combining AnswerThePublic and Ubersuggest, is valuable to us. We're always looking for ways to enhance our tool and provide more comprehensive solutions for our users.
Thank you for sharing your thoughts with us.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I didn’t use this platform much but…
I didn’t use this platform much but customer service was very helpful and fast
May 30, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Very good technical service is a real…
Very good technical service is a real strength and helps reassure your customers.
See you soon
May 9, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for recognizing our technical service as a strength!
Ensuring a seamless experience for our customers is a top priority, and we're glad to hear that our technical support has helped reassure you. Your satisfaction is paramount to us, and we're always here to assist you whenever you need.
Thank you for your support and feedback!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Answerthepublic is one vital tool for…
Answerthepublic is one vital tool for SEO and or marketing ideas and phrases for any company / business. I mean really, don't leave home without it!
May 15, 2024
Unprompted review
Reply from Answerthepublic
Hi,
Thank you for your enthusiastic feedback on AnswerThePublic!
We're thrilled to hear that you consider our tool vital for SEO and marketing ideas. Your recommendation means a lot to us, and we're glad that AnswerThePublic is an essential part of your toolkit.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
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