Anwyl Homes Reviews 

1,817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 513 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for being extremely professional, polite, and very helpful throughout the entire buying journey and subsequent aftercare process. Reviewers often highlight the excellent quality of the repair work and the prompt resolution of any minor issues that arise after moving into their new homes. Some reviewers were not happy with the overall build quality, reporting poor finishing details and unexpected property issues. Additionally, a few customers experienced communication challenges and felt entirely unsupported when dealing with customer support regarding difficult household repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, highlighting the care, professionalism, and promptness of the... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, praising staff for... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the fantastic build and... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and effortless buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Paul, Chris and Tony the Anwyl technicians visited to rectify a cracking floor in my home. They were friendly, courteous and respectful of the property. My wife and I had a meeting with a health visit... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,817)

509 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
This is not only unacceptable workmanship, but also a potential safety and hygiene concern for my family.

I expected a much higher standard, especially for a newly built property. The current condition clearly shows a lack of proper finishing and quality control.
I would give 0 star if I can.

May 20, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Zoe, we were really sorry to read your review, we don't want any of our homeowners to feel this way. When anything is reported to the aftercare team, they investigate the issue and determine if your home has a build defect, if it does we will work to resolve the issue. We're really sorry but we do not attend to issues that are not build defects.

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Rated 5 out of 5 stars

Courteous and Friendly.

Tony is a pleasure to come and do the jobs needed, courteous, friendly and nothing is too much trouble.

May 18, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Stuart

Rated 5 out of 5 stars

Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

May 14, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Adrian, thank you for this review about our team at Deva Green. We wish you many more years of happiness in your New Anwyl Home.

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Rated 5 out of 5 stars

Exceptional Customer Service

My experience with Anwyl has been fantastic. The entire team, especially the sales staff and site management, went above and beyond to ensure a smooth transition into my new home. What really stands out is their commitment to aftercare; they don't just disappear once the sale is complete. It’s a professional, reliable, and caring company. I wouldn't hesitate to purchase from them again.

May 14, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you so much for this review, it's great to read that the hard work from our team has really helped you settle into your New Anwyl Home. Thanks again.

Rated 5 out of 5 stars

What a fabulous job

What a fabulous job
Very conscientious worker
Excellent very happy with our new door fitted very professional
Extremely happy

May 11, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Susan

Rated 5 out of 5 stars

Excellent customer support

The customer support at the development site was excellent they were understanding and helpful and always polite. They strived to help you feel valued and ensure you had all the relevant information possible. Unfortunately I wasn't able to proceed with the final purchase from the Deva Green site but I cannot praise the Sales team enough and was particularly impressed by Linda's care and compassion at what was as difficult time for family reasons. Lovely houses completed to a high specification.

May 1, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Ruth, thank you for your review, sorry you decided not to proceed with purchasing with us and best of luck for the future.

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Rated 5 out of 5 stars

Deva Green in Chester

Overall happy with the quality of work which was carried out by Shane and Matt.

May 13, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Pasnak, thank you for your review about our Deva Green team, Shane and Matt really appreciated it.

Rated 5 out of 5 stars

Stacey in Customer Service

Stacey in Customer Service, sorted the problem I was having with my new boiler system. Prompt response. Electrician visit. Sorted.
Excellent Customer Service.
Thank you Stacey.

May 6, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Julie, thank you for this review, really glad Stacey sorted your boiler so quickly.

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Rated 5 out of 5 stars

We would buy another Anwyl home for sure!

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole process throughout. Plenty of time to choose options with no pressure. House was built on time which really helped our personal schedule. Big thanks to Stephanie throughout the whole process for us, prompt email replies and regular phone updates when we needed. Having been in 6 months now, we would buy another Anwyl home for sure! Any small issues/defects were promptly revolved. Thank you to the site and office team :)

November 21, 2025
Unprompted review
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Reply from Anwyl Homes

Hi Bethan, thank you for this review about Priory Gardens, glad to read how helpful the coffee and biscuits were! We hope we meet you as a customer in the future!

Rated 5 out of 5 stars

Very happy with Anwyl Properties

Very happy with Anwyl . Good communication, quick response, and the job was completed on time. Professional and reliable builders throughout.

December 1, 2025
Unprompted review
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Reply from Anwyl Homes

Thanks Lijo

Rated 5 out of 5 stars

Professional and courteous

Chris was really friendly and professional, he explained everything to me and gave a fantastic service

May 8, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Linzi

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Rated 5 out of 5 stars

Happy customers 😀

We are so happy with our new home and especially as it's fit for purpose to cater for my two sons and myself. In particular, my eldest who is disabled. We hope this is our forever home.

May 8, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Rebecca, thank you for your review, we wish you and your family many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Martin Woods

Martin Woods, our Assistant Site Manager, is always so professional and friendly and seems to really take pride and care in his role. He’s extremely reliable and always carries out to the letter exactly what he promises he will do. It’s very refreshing to have such quality service, which is always delivered with a smile. Thanks, Martin and the team. x

May 8, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Paula-Marie, thank you for your review about our Priory Gardens development, specifically Martin, our Site Manager. Martin really appreciated your comments, thank you.

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