ANYCUBIC Reviews 2,434

Great support service. Issue resolved quickly. Thank you.

They are great, I wrote an e-mail and done. I am proud of beeing a Anycubic 3D printer user. Thanks for amazing customer support.

The replacement parts arrived quite quickly although there was a delay for the extruder. However, all is good now and I will certainly be buying the new larger Kobra S1 MAX when it is available.

Experience as 5 star.

Contacted after sales due to constant issues spanning 20 months of using a Kobra 2 Neo. Their response is disgraceful and I will never buy any products from them again.

Hi Dear Customer
Thank you for your email.
If there are no blockages in the extruder and the hot end, but external force is required to extrude the consumables, I recommend replacing the drive board.
This machine is discontinued, and the replacement parts are sold out. We sincerely apologize for this.
"Link"
If you wish to purchase a new machine, you can click this link to enjoy a discount (Coupon: ACKF20 – $20 off the entire machine).
Please feel free to contact us if you have any questions.
Kind regards
Anycubic/Nelson

There customer service is literally the best I have ever dealt with in regard to any company.
Any problem wether machine based or self imposed they get it sorted for you and mine was self imposed.....class

No problems working with customer service

Was helpful but kinda slow

I have a great experience with Anycubic support. My Anycubic Kobra S1 Combo printer broke off the cutting tool, without which the printer cannot be used. Anycubic technical support decided to send me a cutting tool for free even though the printer was not purchased from their official e-shop but from the Polish e-shop Allegro, which also operates in the Czech Republic, where I live and therefore sends products to the Czech Republic from Poland. Due to the impossibility of purchasing a cutting tool in the Czech Republic, I thank Anycubic support for their decision, help and willingness.

Support always gets me a fast solution to my issues no matter what they are. I have never had a case with support that I didn't feel like they provided me with a generous resolution in a timley manner. AC support rocks!

Great service and timely response.
Replacement part was shipped quickly and was able to get printer back up and running

Excellent service and customer support.
My issue was resolved quickly and a replacement part was sent right away.
My other order was updated updated quickly after my request.

Anycubic have my trust and would recommend them for any beginner like me.

I am extremely pleased with Anycubic, I have 2 printers, my new ones, a Kobra 3 Combo and now the Kobra X.
I'm dreaming of an XL/Max.
The support from day one has been excellent.
5 stars, I recommend it.

Device worked properly out of the box, however liner calibration was needed to get the right size. Support was fast.

The support was very detailed and with their help I went through the whole diagnostics of my issue. The issue was resolved and I can recommend this brand with confidence.

Best 3d print company, I started been a client them in a b2b business and b2c service.

I have been very happy with the printers I have purchased and the support. They respond in a timely manner and are very helpful

The best and most immediate service for any problem I have had!! I recommend it to everyone!!!
Anycubic is the best!!!!!!!!!!!

Very poor service it's been two weeks since I am waiting for my issue resolution.

Anycubic responds pretty quick and I almost missed it keep an eye out for an email labeled support in your email and spam box . I recently had an issue with my new printer and they sent the email responding and I missed it because I didn't look closely enough at my spam folder and i didn't see it until their email closing the ticket but they were still willing to work with me and more than willing to honor my service request under my warranty