Anytime Fitness Nuenen- Lack of transparency and ignored cancellation request
I signed a membership at Anytime Fitness Nuenen, and the entire process was full of issues. I requested cancellation on April 9, 2025, well before the contract start date (April 23), but was completely ignored.
At the time of signing:
• I was not given the General Terms and Conditions to read, nor informed about my rights.
• I was never told about the 14-day reflection period.
• I also never received a copy of the Terms and Conditions, which violates clause 2.2:
“Members will receive a copy of these Terms and Conditions at the time of registration. They are also available at the club. By signing the agreement, the Member agrees to these terms.”
I used the gym only 16 times in total, and I’m open to paying a reasonable fee for that. But they refused to acknowledge my cancellation and, over the phone, told me I’d have to pay 100% of the 12-month contract, which is not stated anywhere in the official Terms.
I sent a formal email on April 17 and never received a reply. No response, no support, no explanation.
This company does not respect customer rights and provides zero accountability. Avoid this gym.