ANZ New Zealand Reviews 

Do not go to ANZ Sylvia Park. Unbelievable rude customer service. Taking ages to get someone attend the service. Terrible!

No reply from bank email or phone banking
I am overseas and can’t use my via or current account at arm. Keeps saying wrong pin. I don’t recall changing it but I can’t contact aNZ because they don’t answer bank email or phones 24hrs!!!!
This is an emergency!!! I am stuck and can’t get any money out
The world does not stop at the weekend ANZ!!!
I’m moving all my money out and recommend d everyone who reads this does the same
Terrible / it’s 2025 bankers!

Really sad how backwards ANZ have gone. I was in the process of a mortgage preapproval. My original person is on secondment (which is fine) and their replacement on long leave (which is fine)…. but theres no one in place to support me and zero way to call the branch. I have to wait for ages on the phone to talk to someone that isn’t in the branch rather than going direct. It’s pretty obvious they want to reduce the amount of time their staff spend with people to drive efficiencies / low staff members. I’d recommend everyone get out of a bank that treats you like this. I’ll be making steps.

My daughter and I visited Tauriko branch today (Sunday) regarding house loan etc. just the nicest and so knowledgeable guy served us, in fact he was outstanding…

Processing payments into your ANZ account is slow compared to other banks. Better off banking elsewhere.

I just joined ANZ today. I was so happy with that the staff is so helpful. The lady RIYA she is so good . She gave me good service . I liked experience with ANZ

Totally inept and incompetent it no wonder these people are rated as the worst bank in New Zealand

8 years+ acc with them. I love the tv ads 5⭐️

Been with ANZ since I was first able to have a bank account (so most of my 50+ years of life). Called them today to get assistance with a password because the online banking wouldn't allow me to login and was told by customer service they wouldn't help me because I don't have a photo ID on record, despite the fact that they should have a record of my old passport from previous dealings and I've never needed a photo ID to get customer service for over 3-4 decades. Of course that old passport is expired now so before they give me any assistance with my accounts I have to scrounge up over $275 for a new passport and then visit a branch. I think once I have a new passport I'll change banks. ANZ can go to hell.

WORST CUSTOMER SERVICE.
PATHETIC .
They Dont Value their Customer at all.

FULL OF UNPROFESSIONALS.

Calling this bank is a huge pain in the behind as there are long waits and lots of referrals before you can ever speak to someone who can help you. My branch is conveniently located but wait times are often long. It's as if they don't respect my time. I've since withdrawn and changed to another bank.

My son turned 18 and wanted to open his own bank account
He went to our local branch in Ashburton to be asked what did he want the account for?
Well for my money??? What else would he want an account for? Strange question I woud have thought
He was told to open an account online and they were not much more help than that.
I would have thought since this was he first banking experience and bank account that they would have helped him a little more than telling him to go away and sort himself online and if he had any problems to make an appointment at the branch.
He did go online and was rejected as some of his idenificaion didn't appear to be enough.
We were advised by a family member to go to the Rolleston branch as they had been not to long ago and they had great service.
We did this, we made an appointment and traveled 45 mins to Rolleston
We were met at the door by a very friendly staff member (sorry we did not get her name) and only waited a few minutes until we were greeted by Rinay.
Rinay was very helpful and made the experience very easy and stress free. She explained everything as she was going and set up internet banking and explianed the app (I even downloaded the app as well as she was helping my son) She explained about how to work his savings account the best way and told us how to transfer his kiwi saver to ANZ
So if you would like banking advice especailly a beginer like my son I would highly recommend Rolleston Branch
I would like to thank Rinay for her help with everything yesterday
I can not usderstand after receiving the great service from Rinay at Rolleston that Ashburton could not help my son in the same way

I applied for Kiwisaver Hardship Withdrawal 18 business days ago. I had not heard anything since handing in the exhaustive application at the Papanui Anz. I called tele ops on phone banking yesterday to see how my application was going, as it takes up to 20 business days to process, yesterday being the 17th. Tele op told me they had received nothing. I went back to the branch to enquire. After a long wait they found my application. It is only now being processed. I told the Staff member I was not impressed, as it's a Hardship Grant. Shambolic and unprofessional. I now have to wait up to another 20 business days while I face serious hardship. Thanks ANZ amateurs.

I recently contacted anz and let then know I had a company with my debit card details taking money illegaly.
I wanted to make sure they couldn't take anymore so I asked anz to make this happen. A standard process you would think for your bank.
I canceled my old card as they said and got a new one. They said they canceled the token with the company and that it would not be possible for them to take money.
Then to my shock the company deducted money from my account! This made me feel sick and that my money was not safe.
I contacted anz and they said they gave the company my new debit card details!

This is unnaceptable , untrustworthy behavior from a bank, how can you possibly trust that your money is safe when they act like this ?

I've been I contact with them demanding action quickly however they have been very slow and haven't even responded to my emails.

I will be changing banks as it is not safe to have your hard earned money with anz.

They made a $2.2b profit last year but still out source their call centre to new Delhi so you spend a minimum 20 minutes waiting for the person you can barely understand to help you for a 30 second request. Absolute shambles of a company.

ANZ review is 2.1 which is very poor.
After a year It will become extremely poor.
Services is bad.
Some branch atmosphere is not welcoming for asian or black people.
Loan is very difficult to approve due to their high standard of qualification.
You need to do bargaining work to approved the amount you wanted to.

I recently attempted to open a business account with ANZ, and the process took over four weeks. After applying online and not receiving a response for more than two weeks, I visited botany branch. Unfortunately, the in-branch staff were not helpful and made me feel blamed for not knowing the process. Subsequent phone follow-ups led to more delays and lack of communication. Even when I finally got assistance at Sylvia Park, again I’m reminded that not knowing the process is my fault and not the banks. Overall, the experience was frustrating and lacked empathy, and I felt more like a number that ‘should know how things work’ than a valued customer.

Worst banking experience ever. Lovely staff but highly inadequate. Wait time to see a business banker 1.5 weeks wait time to talk to them on phone 60 minutes or more. Simple request and they are under experienced and under staffed.
NOT recommend!!

good evening.
my fellow apology to the new Zealand government.
about this vial behaviour of ANZ Bank in New Zealand Hamilton in Victoria st.
well sir our money is getting controlled by ANZ Bank.
because they think they are doing things right by blocking the card of pemani paplii-tigifagu.if I told my American government.
to take the money out of my account. of $860 because this is from my savings account.
or what if you want to go shopping online. and the government got stopped by ANZ Bank.

Excellent service from the Shirley Branch, Christchurch. Professional, friendly, helpful. Opening new accounts and transferring from BNZ (worst bank ever!). Debit and credit card mailed in a timely way. Very easy to deal with.