Aon Reviews 716

AON travel interruption insurance is offered by Road Scholar, which has been a reliable and responsible company.

Earlier this year, my wife and I were on a trip to Egypt. On the last day of the trip, the U.S. invaded Iran, our flights were cancelled, and AON refused to reimburse us for the cost of the new ariline tickets that we needed to purchase so that we could return home. AON claimed that the reason our claim was denied was that the policy didn't not cover acts of war.

Road Scholar deferred to AON, so, to date, we have not been reimbursed. I recommend that you not purchase coverage from this company. Their customer service process is slow and not at all helpful.

I would have given AON zero stars, except that some medical expenses we incurred were paid quickly.

There are better companies out there for travel insurance. Use them.

I am writing this review to publicly document the gross administrative delays and lack of transparency I have experienced with Aon Ireland’s pension administration. I started my pension benefits application in March, over 8 weeks ago, attempting to access my small pension entitlement. As a member over the age of 50 who has left the company, I am legally entitled to draw my benefits under Irish Revenue rules. Despite this, Aon failed to offer the standard Revenue-approved "Trivial Pension Payment" option in any of their initial documentation—a move that felt deliberately designed to mislead me into keeping my funds deferred within their scheme. Only after demanding that option and threatening a formal dispute did Aon finally issue the correct forms, then advised that my case has been marked as "urgent." I fully completed, signed, and submitted all 7 required identity, banking, and revenue documents over four working days ago. True to form, Aon has completely ignored the submission and failed to even acknowledge receipt.This level of service is a clear breach of customer care standards.
I am now formally preparing a draft for both the Financial Services and Pensions Ombudsman (FSPO) and the Pensions Authority on my Stage 1 Internal Dispute Resolution (IDR) complaint.
Prospective corporate clients should be aware of how poorly Aon treats individual scheme members once they leave employment.
I will provide a follow up to this post, so that the many other victims of this company are more informed and empowered to take similar actions.

Company pension managers. Over the last 10 years or so I've had cause to engage with customer service at AON. Without fail they have performed very poorly. Mainly taking months to complete the requests made. Other work colleagues reporting the same although to be fair some are satisfied. My latest engagement early Feb 26, initially for help accessing the online portal which was completed satisfactorily while on the phone. At the same time I requested a statement as I'm approaching retirement and need to start forming a strategy. CS operator suggested it would take 10 days. One month passed no correspondence. Chased. Received verbal apology on the phone and promised an update in 5 working days. Two weeks passed no correspondence. Chased again only to be told cannot give an ETA just have to wait!
As of today 18may26 still no correspondence.
Utterly abysmal service!

Have had Professional Indemnity Insurance for the last 6 years, paying over $7500 per year. Lodged our first claim 3 months ago and they still will not approve the claim and keep sending questions from lawyers, meanwhile we are paying invoices ourselves for legal defense costs. Completely waste of time, not even worth insuring with them.

They only thing these evil sobs do is take your money

I am extremely disappointed with my experience regarding the cruise vacation protection program. I paid $1,600 for the cruise and an additional $200 for the protection plan, expecting coverage in situations like the one I encountered.

Unfortunately, I became ill with COVID prior to my scheduled trip and, out of consideration for others, made the responsible decision not to travel. I submitted all required documentation via email to myclaimform at aon.com
two days before the trip, following the instructions provided.

However, when I contacted customer service for a follow-up, I was informed that my claim had been marked as canceled at my request, which is completely inaccurate. At no point did I request to cancel my claim. It is very concerning that this decision was made without my consent or knowledge.

I purchased the protection plan specifically to avoid financial loss in situations like this, and I expect a thorough review of my case. I will continue to escalate this matter until it is properly addressed and resolved.

0 stars!!!! The worst!!! I will never use them or the cruise line associated with them again! My mother went into the hospital three days before my trip. Had to have surgery otherwise she would’ve died. Sent letter and documentation to them that I would not be going on the cruise due to being her caretaker. Letter from doctor stating seriousness of the issue and the need for me to be there. Did everything I was supposed to do to send into them. Got back cancellation fee. That’s all. Had to go to appeals never heard from the appeals department. Never got any of my money for the cruise with fares and everything. They keep saying no one‘s there to talk to. I would have to leave messages. Kept sending me around and round in circles. And then they said my case was closed and I would have to contact the Cruise line for my Cruise fare, ports and fees. That isn’t true because I pay insurance to get all that money back. Out thousands of dollars for this trip. Will never use them again will never recommend them again. What is the point of having insurance and doing all the documentation that they want when you’re not gonna even approve it. And pay all the money to get the insurance knowing I’m not getting that money back plus my Cruise money. The worst. So now I will blast them on every website saying how bad they are.

The travel protection offered by Norwegian Cruise Line through COMPANY AON IS misleading and not worth the cost. They collect premiums but make it extremely difficult to file or receive a payout. Travelers should be cautious, and NCL should be more transparent about their cancellation and protection policies, including clearly identifying the third-party provider. I have a doctor. Ote that describes for reasons to cancel cruise within 1 week. They make you complete several forms from doctors and cancelation notices. AON’s practices raise concerns about fairness and accountability. It’s wise to research the insurance company behind any protection plan before purchasing. Stay away.

I purchased a policy from AON for a cruise with Celebrity cruises. I made certain to tell the travel agent that it must cover pre-existing conditions because I have a son who is a cancer survivor and has serious health issues. She assured me that this policy would cover two things cancel for any reason and get a refund and cancel for medical reasons and get a refund. She also assured me that this policy would cover pre-existing conditions.
And I did purchase the policy within 14 days after I purchased the cruise payment.
On April 15, I contacted AON and told them that I wanted to cancel the cruise and they told me that I could not get a refund that I could only get a future cruise. This absolutely was never never mentioned to me when I made this arrangement with. Cruiser Travels the travel agency in Columbia, Maryland.
I could not tell you how deceived I have been. I downloaded documents and more documents and got a letter from my son‘s doctor and once again they denied the claim stating that the condition was not within your guidelines.
Since then, his doctor has sent another letter explaining that my son has had this condition since 1998. This is a policy for a cruise with Celebrity cruises.
I have been on more than 28 cruises and I have captains club elite member with Celebrity and when I have ever had to cancel before with other travel insurance, I have never never been deceived like this. I want my money refunded. I would like someone to assist me with this, please
Would you have someone contact me to help me with this matter?

In addition, your customer service is totally deficient, and I am waiting for them once again to review this matter
PLEASE HELP ME
SHIRA CHIRON BOCA RATON FLORIDA

Carnival encourages you to do the insurance which in our situation we would have done it regardless. My husband and my mom have cancer. When booking the concerned was expressed just get the insurance they say! PLEASE UNDERSTAND THE INSURANCE IS THE BIGGEST HEADACHE AND AS YOU READ THESE REVIEWS I HOPE IT ENCOURAGES YOU TO VERY MUCH RECONSIDER EITHER OF THESE COMPANIES!! Bad business is bad business! All you have to do is provide a signed medical reason why you cannot go on the trip. It was provided to them. Within hours they send there own statement they want signed saying that they can even access our medical records! My husband was diagnosed with pneumonia and the doctor highly advised NO FLYING OR CRUISING as this is a serious concern for his health. If you read AON’s agreement bad weather, medical issue etc…..100% cash back. We paid $218 to add extreme pressure and chaos to our lives! Unfortunately, I failed by not doing research before trying to plan a get away with my husband. They must pay their employees well for them to review them halfway distant because I guarantee every call they get is heated! It’s simple, we as consumer’s paid and did not hestitate to get Carnival or AON paid on their scheduled time to book a trip, now we have did what you requested, provided info and documents to receive our money back, except the $218.00 you made off of us——REFUND OUR MONEY WITHOUT HASSLE OR DELAY!! By the way, if you let them know the call is being recorded they will hang up on you! Escalating the the call to a supervisor did not help either. They tell you you will receive a call in two days and the claim can take up to 10 days. Did not take me 10 days to pay them when they demanded money. I also encourage to look at lawsuits they have settled in the past.

My wife has recently deceased
Made several calls and chasing up to finalise payment
Probably worst customer service I have received
How can they constantly get away with such poor reviews
Empathy ?????

Delay tactics, say they will call back but don't. Its been over a month and still saying they are processing claim. Do not use this company ever. I will be contacting my cruise agent to let them know not to use this company.

We paid over $400 for this insurance for our cruise. When we missed the boat due to mechanical issues with our plane and then weather delays, they claim that none of that is valid reasons for “trip cancellation “ or trip delay. Even though we spent 16 hours in the airport, boarded a plane and sat on the runway for two hours, they claim we never started our trip. “We had to leave the airport to start the trip”. But if we had “hit a deer on the way to the airport, the trip would have been covered!” WHAT??? If you see AON connected in any way to your trip insurance, DO NOT WASTE YOUR MONEY!! We are out over $5000.

Aon have been atrocious....DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!! It has taken me nearly 2 years to try (and fail) to transfer my funds into another platform!! With excuse after excuse!!
So I decided to transfer my funds straight into my bank account...there's no confusion there...or so I thought. Still haven't received it and received a letter stating that..THEY HAVE ALREADY PAID IT A MONTH PREVIOUSLY!!
UNBELIEVABLE!!!

- they didn't answer E-Mails
- they said they would call me back but didn't
- not really helpful on the phone
- not really friendly
- and so on

I give you zero stars, but you don't allow that either. Worst customer service. They get to define what is important. So mediation is not considered a necessity, nor is a trustee to settle a probate case. I will never use Norwegian or AON EVER again after being a repeat customer multiple times. It's shocking your company is allowed to be in business with less than a 2-star overall rating . I guess they make their money by stealing their customers money.

Horrible service. A loss of time and money. I don't know why big companies are using this. Why does it take months for doing an account. This results into months of not being able to use the company benefits!

DO NOT WORK WITH THESE PEOPLE. They are extremely difficult and ethicially poor, and only care about money. They will actually hurt your business and make insurance feel like trying to get away from criminals or extremely difficult to navigate. Save yourself the stress and look elsewehere.

My company onboarded AON in September last year following a change in our corporate medical insurance provider. Since then, my experience with AON as a corporate health insurer has been consistently disappointing. Below are the key issues that have led to this assessment:

1. Excessive claims processing time.
Even straightforward medical claims routinely take more than 10 days to process, which is a clear deviation from the service-level agreement that was communicated. This reflects poor operational efficiency and a lack of accountability.

2. Unnecessary delay in reimbursement after approval.
Despite claims being approved, AON still requires an additional 3–5 working days to credit the reimbursement into employees’ bank accounts. From an employee’s perspective, this is frustrating and unreasonable, as it requires constant monitoring of bank transactions to confirm payment. Approval should translate to prompt disbursement, not further delays.

3. Questioning of medical conditions and declining LOG requests.
In my recent case (Jan 2026) involving cataract surgery, AON rejected my Letter of Guarantee (LOG) on the grounds that the condition was deemed “pre-existing,” solely because I had mentioned to the admission nurse that I have experienced blurry vision few month back. This rationale is highly questionable. As a non-medically trained individual, I am not qualified to diagnose the cause of my symptoms. Solely based on my own account of my eye health condition without even hearing from the specialist's review, is totally unreasonable and unfair.

4. Inconsistent and misleading claims requirements.
I have also observed a pattern where AON frequently declines claims and subsequently requests referral letters for non-complex cases. This directly contradicts what was presented during the employee briefing session, where it was clearly stated that referral letters were not required. As a result of these repeated rejections and additional documentation requests, reimbursements are continuously delayed.
As of today while writing this review, 9 March 2026, I still have an outstanding claim of S$105 that was submitted on 12 September 2025—nearly six months ago—currently marked as “pending insurer’s review.” This is again, an unacceptable by any reasonable standard.

I could continue listing more issues, but the above already paints a clear picture.

To corporations considering a health insurance provider: if employee satisfaction, trust, and administrative efficiency matter to you, it is critical to select a reliable and reputable insurer. Based on my experiences, AON Care falls significantly short of these expectations.

I genuinely miss our previous provider, AIA eBenefits, where claims were straightforward, approvals were typically completed by the next working day, and reimbursements were credited promptly. The contrast in service quality is stark.