Our experience has been extremely unprofessional!
Our experience has been extremely disappointing from a B2B perspective.
Client funds were held without being released either to our company or returned promptly to the end clients, creating significant operational and reputational risk.
The onboarding process was conducted online and approved; however, after substantial transaction volume (exceeding USD 100,000) had already been processed, concerns were raised retroactively regarding the absence of a Zoom call and additional business-related discussions. These points were never positioned as mandatory prior to activation.
Subsequently, funds were blocked under the justification of “risky business,” despite the fact that we are a duly regulated financial services provider under the supervision of the Financial Sector Conduct Authority in South Africa.
For regulated businesses operating transparently and in good faith, clarity during onboarding, consistency in compliance review, and responsible fund handling are essential. Unfortunately, that standard was not met in this case.
Based on our experience, we would not recommend other businesses engage with this provider.