Advanced Orthomolecular Research Reviews 586

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Great supplements I buy from other stores, this time I decided to order directly from AOR. Testing all the new vitamins & supplements at the moment, so far no side effects or anything bad to say. Than... See more

Rated 2 out of 5 stars

I like your products very much but your online ordering is very frustrating. I can only delete subsriptions but can't add anything extra on to an order. My last order took me 2 hours over 4 days to d... See more

Company replied

Rated 4 out of 5 stars

I use several AOR products to help with my health issues which include fibromyalgia, irritable bladder, chronic fatigue syndrome. They are top notch. But, I have found the subscription process a b... See more

Company replied

Rated 5 out of 5 stars

I needed help setting up an account and the woman who helped me was very patient and courteous! Placed my order which I thought I had placed two weeks ago, so I needed my supplements yesterday, but p... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

AOR Canada offers premium natural health supplements that may help preventing, correcting, or improving your health needs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

This is a rebuke to "Romay" who posted…

This is a rebuke to "Romay" who posted misinformation about the ingredient Sodium stearyl fumarate, and gave the company one star because they list it as an ingredient. Romay falsely claimed it is a dangerous additive that corrodes the skin. If he'd done his research like he urged others to do, he'd know it is a water-soluble lubricant used in the pharmaceutical industry for compressing tablets. It is completely harmless in this respect. Honestly, leave the science to the scientists and stay off the Facebook dumdum groups.

Now as for AOR, I've experienced no issues with shipping, and benefits from taking their magnesium supplements. Sodium stearyl fumarate as commonly used by all drug manufacturers and supplement manufacturers is harmless. If you took the raw form and dusted your skin with it, you'd have issues, but clearly this is not the case.

March 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Long Time Customer No More.

After being a customer for years and subscribing to 3 different supplements, the company refused to refund me individual shipping charges for products that were sent out on the same day. They said that I was at fault for placing multiple orders. If you do purchase, I would highly recommend not using the subscription service as they will charge you $10 shipping (in Canada) for each item, rendering the savings of the subscription useless. I won't be purchasing their products going forward.

January 7, 2026
Unprompted review
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Reply from Advanced Orthomolecular Research

Hi Sean,

Thank you for your feedback and for being a subscriber. We truly appreciate your support.

In this situation, the shipping charges were applied because the two subscription orders were created separately, and each one fell below the minimum amount required for free shipping. Since our system processes subscriptions individually, it isn’t able to combine them automatically. As a result, each order was charged based on its own value, even though the shipments happened to go out on the same day. We shared this to clarify how the charges occurred, not to place blame.

We absolutely understand how this can be frustrating, and we’d be happy to help you set up a single combined subscription that meets the minimum threshold so you can enjoy free shipping going forward. If you reach out to us at 1-800-387-0177, our team can take care of that for you.

Thanks again for sharing your experience, Sean, we’re here to help make your subscription work best for you.

Rated 2 out of 5 stars

Time to read the labels very carefully.

I work in the heath industry and AOR products used to be my go-to for cleaner products and the least amount of non-medicinal ingredients.
I will no longer buy their product due to the growing number of unhealthy additives,
one being Sodium Stearyl Fumarate which causes corrosion to skin and other irritation.
I could list a few more unwanted ingredients but it’s best to read the labels and do your own research.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Purchese

Hi .
I gonna wait went purchase will be in my hands.
And i will said to you how i like it.

Thanks you

May 11, 2023
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Reply from Advanced Orthomolecular Research

Hi Gina,

Thank you for the positive rating – we’re happy that you’re happy!

Rated 5 out of 5 stars

I needed assistance in changing…

I needed assistance in changing information on my account. I called and the person I chatted with took me step by step to resolve the issue.
Loved the service, thank-you

May 2, 2023
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Reply from Advanced Orthomolecular Research

Hi Rose,

Thank you for sharing your feedback with us. Our priority is to deliver a great customer experience and we are ecstatic that we met that mark!

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Rated 2 out of 5 stars

The website is one of the worst I've…

The website is one of the worst I've ever used (slow, clumsy), and the options under the subscription service are too limited. I'd like to order once every four months (not two months) and avoid parcels being shipped several times/year. Better for the environment (emissions) and better for me (convenience).

May 9, 2023
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Reply from Advanced Orthomolecular Research

Hi Carole,

We are sorry to hear about your unpleasant experience. We would love to help resolve this issue, if you would please contact us at info@aor.ca our team will be happy to work with you and find a resolution.

Rated 2 out of 5 stars

Missing my magnesium subscription

I have a subscription for Magnesium Glycinate and this is the second time that it was out of stock for my subscription. Last time I caught it before the other items shipped and I deferred my order until it was back in stock and I had enough to put me over the minimum shipping amount. This time I didn’t catch it in time and I was beyond disappointed to not only find it wasn’t in my order but that I paid a $10 shipping fee. I rely on this magnesium as part of my migraine prevention protocol and not having it causes issues. While I’m a huge fan of AOR products I’m not satisfied with how subscriptions are handled.

May 4, 2023
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Reply from Advanced Orthomolecular Research

Hi Magda,

We’re sorry that your experience did not match your expectations. Please help us improve by providing more information on your experience. We can be reached at info@aor.ca and look forward to working with you further.

Rated 5 out of 5 stars

Excellent Quality

I love the quality of AOR multivitamins. They give me a noticeable difference in energy and definitely assist my digestion process!

May 4, 2023
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Reply from Advanced Orthomolecular Research

Hi Sue,

Thank you for the 5-stars! Hope to see you again soon!

Rated 5 out of 5 stars

Excellent Live Chat Support

Whenever I have a question or an issue with the website the live chat is available and helpful. This time I had to leave a message after hours and I heard back very quickly. My issue was resolved very well.

May 2, 2023
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Reply from Advanced Orthomolecular Research

Hi Jacqueline,

Thank you for your kind words. We are very happy to hear about your positive experience with AOR and look forward to serving you again in the near future.

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Rated 5 out of 5 stars

Assisted with order when experiencing…

Assisted with order when experiencing network problems. I have been dealing with AOR for a number of years now/ excellent service and product

May 1, 2023
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Reply from Advanced Orthomolecular Research

Hi Irene,

We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.

Rated 5 out of 5 stars

Quick Shipping

Prompt free FEDEX shipping over $100.00
First class products.

April 24, 2023
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Reply from Advanced Orthomolecular Research

Thank you for the positive rating – we’re happy that you’re happy!

Rated 5 out of 5 stars

Great products and value

All the products I wanted were in stock. I was able to change my subscription items and date and everything shipped the same day. Great supplements and value with AOR.

April 25, 2023
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Reply from Advanced Orthomolecular Research

Hi ,

We appreciate your thoughtful review and are happy to hear you’re satisfied with your experience. We look forward to continuing to serve you.

Rated 5 out of 5 stars

All I did was order online

All I did was order online. It remains to be seen how quickly it arrives. But the website is clear straightforward and easy to use.

April 24, 2023
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Reply from Advanced Orthomolecular Research

Hi Jane,

Thank you for sharing your feedback with us. Our priority is to deliver a great customer experience and we are ecstatic that we met that mark!

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Rated 1 out of 5 stars

I ordered for AOR on April 06

I ordered for AOR on April 06, 2023 and am still waiting to receive. Previously you sent through Canadapost and it arrived within three days. Fedex is notorious in its delivery service and I am surprised as how you chose it to deliver my order. Kindly get it delivered as soon as possible, and if not, please refund my money. I am 87 and I cannot go anywhere to pick up. Thank you.

April 6, 2023
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Reply from Advanced Orthomolecular Research

Hi Sanmugam,

We are sorry to hear about your unpleasant experience. We would love to help resolve this issue, if you would please contact us at info@aor.ca our team will be happy to work with you and find a resolution.

Rated 5 out of 5 stars

Satisfaction

Very efficient ordering process and delivery of products.

April 20, 2023
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Reply from Advanced Orthomolecular Research

Hi Anne,

Thank you for the positive rating – we’re happy that you’re happy!

Rated 5 out of 5 stars

I have great confidence in the quality…

I have great confidence in the quality of AOR's supplements, as does my Naturopath. Great follow up, too. When I hesitated over adding a new supplement, I was sent an information package that enabled me to read the research. Red Yeast Rice has helped reverse my symptoms. I appreciated the caring service.

April 21, 2023
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Reply from Advanced Orthomolecular Research

Hi Margaret,

Thank you for your kind words. We are very happy to hear about your positive experience with AOR and look forward to serving you again in the near future.

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Rated 5 out of 5 stars

It is easy to order

It is easy to order. When you are looking at an unfamiliar product you can read the label to see if it is what you are looking for or has ingredients that you may be allergic too. Also the products have a good expiry date.

April 14, 2023

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