Apcoa Reviews 

Still waiting for a £375 refund for 3 months.
Pre-booked a Drop and Go parking at Luton airport. Unknown to me (no email) they refunded the payment 2 weeks before the arrival date which meant onsite there was no record of the booking. Had to book again on the spot at a higher price. When I returned the ticket machine did not link to the booking so I had to pay an additional £375. This was bad enough, but I am still waiting for a refund 3 months later after providing all the evidence. There latest excuse is there refund system is down. Apparently they never have a problem taking money.....

I received a parking fine yesterday: DKK 995. There was a small, almost invisible sign that looked like all the others in the area. The only difference was that this particular row did not offer the usual 30 minutes of free parking in front of Netto.

There were plenty of other places where I could have parked, but it was absolutely not clear that this row was an exception. Of course, when I came out, the APCOA attendant was already there with the ticket ready.

APCOA operates like a criminal organisation. They profit from poor and misleading signage and arbitrarily charge fines that are even higher than those issued by Copenhagen Municipality. In a civilised country, APCOA should be banned and its management held accountable.
In Italy we have the Mafia, but at least it's illegal :). Welcome to Denmark!

Being unable to charge at any of their charges is the normal, not the exception

When you call the helpdesk, no matter the time of day, it does nothing but cut you off moments later before anybody answers

Three of the eight charges haven’t worked since they installed them over two years ago

And the ones that remain need the greatest overlook for them to operate.

No matter the order you try and start the charging, it will just fail time and time and time again, having taken £30 for each transaction as a hold

All I can hope for is that they pay for a transaction fee on each of my attempts,

One star only because minus 1000 isn't an option. What a disgrace of an organisation! £9 (up from an outrageous £7 last year, that's a 28.5% increase) at Luton Airport, leaving customers with a 10 minute walk to the terminal.
Get this shower in front of a Select Committee!

I just want to say how helpful APCOA were with my attempted application for my permit which was about to expire, because of my current illness plus a broken hand and a dodgy mobile phone, I tried and tried but I couldn't register mostly because of the reasons I've mentioned, I finally decided to ring them and a wonderful lady called Annie sorted it out for me (thank you Annie) and why it was so important to me is because of the current state of my health I'm in and out of hospital and the parking issue is so important to me, it takes all the stress of trying to figure out a parking 'machine' thank you APCOA and long may you continue

6-8 weeks to get a response, but every 10 days each fine increased by 200dkk. This is horrid customer service, and feel like it should be illegal

Awful service. App is unreliable. Also was fined once recently which I would accept, but they give 14 days to pay as a reduced amount. However the fine came through in the post on day 22 and so the higher amount already payable. No-one contactable about it. Effectively a scam company. Need to be replaced.

Absolutely shocking customer service, had an issue with a parking machine where it took cash payments, gave no ticket for the parking and didn't return the cash either. Had to pay again on a card. Have contacted Apcoa twice since the start of July and still no response.

They are thieves. I have two cars on my account. The app defaults to the PREVIOUS car used NOT the DEFAULT car as you might expect. For three days I was paying under the wrong car and when I asked for them to provide some leniency and confirmed I had paid under the other car they decided they just wanted to thieve the money from me. Unfortunately is my local train station so have no choice but to use it.

I parked at Redhill station and received a parking ticket as I did not see the signs. I received a letter telling me to pay, however this got lost so I phone d up the company to find out how to pay. They categorically said they had not issued any parking ticket for my car and not to worry. This was a lie. They later called a debt recovery agency send me a letter, of course upping to amount I had to pay. They are a scam. I have no issues is a rule has been broken but they have deliberately misled me to extract more money from me.

Parked at location 3008 which is royston station car park.

No payment machines, only dreadful payment system supposing you have a smart phone. Trying to pay in advance on their horrible website, each time entering all relevant details, 'UNAVAILABLE' WAS THE ONLY RESULT.

In car park, told to scan a code on a notice board. This proved to be totally weird on my phone, possibly a scam, asked for huge amount on personal information, name of finance company for my car, directed to sites I have never heard of, some sort of financial packages who grabbed all my data, address, DoB, took ages then disappeared from my phone.

All in all, dealing with APCOA was a dreadful experience and I now must refer this awful company to the FSA.

HORRIBLE, HORRIBLE, BEWARE OF HAVING YOUR PERSONAL DATA STOLEN

The most incompetent fools i have ever dealt with. Parked in Heathrow terminal parking, I had already registered for ‘autopay’ with ACPOA they don’t specify that the AUTOPAY system is specific to EACH airport, even though it is the SAME app and the SAME. company so was issued with a ticket. I paid it.

Don’t trust this company, and HEATHROW why are you using such an incompetent company for your customers

When I asked for proof of when the PCN was delivered, I was told none could be provided because it was sent by second-class post. As a result, the very first correspondence I received was a debt recovery demand threatening legal action and seeking £165.

My issue isn’t that I forgot to pay for the parking—I accept that. My issue is that I was never given the opportunity to pay the original charge because I never received the initial notice.

machine wouldn't accept contactless. website wouldn't allow late pay. chat gave up and told me to call customer services. customer services gave me instructions that didn't work. eventually the rep asked me my reg number then ten seconds later told me she'd removed the fee. so i saved £3.50.....but spent an hour in chat/by a machine/on the telephone.....and getting nowhere. utterly astonishing. how do they get away with it?

Coventry arena car park. Went for a 2 day conference, and had a code for the parking for both days. Got charged one day and fined for no reason the next. Don't give them your card details. Rip off merchants. Avoid.

My complaint was resolved promptly and professionally.
I was so pleased with the staff handling my complaint who was very helpful and informative.
All issues were put into consideration and the outcome of the resolution was well appreciated

A crooked company not even deserving 1 star. Horrible customer service, my case which was caused by a clerical error from the part of my building management has been ignored.

The dreadful scores for APCOA are well deserved. It seems that APCOA found that, unbeknown to me, I had mistakenly contravened their parking conditions.
The first that was aware of this was notification from Debt Recovery Plus stating that I had wilfully ignored APCOA's PCN charge and that the matter was now in Debt Recovery Plus's hands. Dept Recovery Plus stated that the appeal was outside of their timeframe. The charge was now £140. There is no doubt that APCOA had NOT informed me of any PCN and wilfully and deliberately transferred the PCN to Debt Recovery Plus. APCOA ignored my correspondence 05 & 29 May requesting their apparent notifications of their issuing a PCN. There is no doubt in my mind that there is a racket tantamount to fraudulent activity where APCOA are in cahoots with Debt Recovery Plus to land car users with extortionate PCN charges. I would urge all victims to report this activity to the BPA.

My grievance started because APCOA's system misread my license plate in one of their parking lots. Even after confronted with evidence and multiple emails they simply refused any corrective action and blame the user as being inapt.
Their customer service is abysmal and unprofessional. The first time around they didn't even read through my full complaint. The last message they've sent in Danish stating that that is the official language and that it's my responsibility to translate. All their replies come from their noreply address so you're not even able to answer and have to go through their horrible contact form over and over again.
This sort of dehumanizing behavior is unacceptable and this company should be penalized for their practices.

APCOA is withholding a refund (Request #363299). They sent funds to a closed account, were provided with the closure certificate, but now refuse to help and have blocked their own complaint emails. Legal action via MCOL and BPA complaint initiated.