I contacted APECS to purchase a replacement key after mine snapped. I fully expected (and planned) to be charged, however, Sue and the team made me aware that the key would be replaced free of charge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Phone answered promptly and courteously. Trinity Harper the sales administrator guided me through the whole order process even returning my call when the phone went off.She made me very comfortable w... See more
Company replied
A measure of how good a company cares for its customers is when things go wrong and unfortunately they do. Had two keys that were cracked at the plastic replaced without charge and within days of e-ma... See more
Company replied
Having activated the warranty 18 months ago, I recently had a broken key which Apec replaced without issue. I dealt with Sue who was excellent, very knowledgeable and dealt with the issue promptly. Gr... See more
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Company details
Written by the company
APECS is a leading producer of locks and door hardware. By designing and manufacturing a large range of high-quality hardware for the lock and architectural hardware industries, APECS has steadily grown to secure a leading position in the global marketplace since its establishment 30 years ago. Our own laboratories equipped with state-of-the-art technologies ensure that APECS products are manufactured in compliance with the highest standards. Our professional relationship with testing organisations allows us to produce door hardware that stand outs and builds confidence in our customers. APECS - protecting the home, the workplace and spaces between.
Contact info
Unit 4 Navigation Point, DY4 0PY, Tipton, United Kingdom
- +441214682352
- info@apecs.co.uk
- apecs.co.uk
4.4
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I’d give one review 6 doors used there…
I’d give one review 6 doors used there dry oil as they told me to ,to keep my guarantee to find rust on all the locks I used it on sent them photos said I’ve used it too often and too much! What a joke!!!!!
March 12, 2026
Unprompted review
Reply from APECS
Hi Pamela,
I’m sorry to hear about your experience and appreciate you taking the time to share your feedback.
As the manufacturer of the euro cylinder itself, I would like to clarify a few points. After reviewing the photos and information provided, our assessment was that the marks appearing on the door frame were likely the result of excess lubricant carrying existing corrosion from other door components, rather than originating from the cylinder itself.
In these situations, applying a large amount of lubricant or using it too frequently can cause existing residue or corrosion from surrounding hardware to run down the door frame. For this reason, we recommended applying a smaller amount of lubricant and using it less frequently to ensure the cylinder continues to operate smoothly without excess lubricant building up.
Based on the information provided, the issue did not appear to be related to a manufacturing fault with the euro cylinder and therefore falls outside the scope of the product warranty.
We also send a maintenance email approximately six months after purchase outlining the recommended lubrication frequency and quantity, and this guidance is included within the product documentation and terms.
We’re sorry that we weren’t able to assist further on this occasion, but we do appreciate you taking the time to share your feedback.
Kind regards , Brittny @APECS
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Excellent service
I would just like to thank you for the support and excellent service I received regarding the keys which had broken from the time I called the office on the 9th and explain the problems I was having with the keys with plastic tops had cracked and broken you solve this and replace with a set . I was updated through the process and very quick delivery excellent service throughout.
March 9, 2026
Unprompted review
Reply from APECS
Hi
Thank you for leaving a review. We always aim to provide the best service possible, so we're delighted to hear you feel this way. Kind Regards, Brittny @ APECS
Outstanding service!
I am extremely impressed with the professional and efficient customer care APECS provided.
Brittany was extreamly helpful and resolved the matter above what was expected. Outstanding service!
January 9, 2026
Unprompted review
Reply from APECS
Hi Grant,
Thank you so much for your kind words. We truly appreciate your support and always strive to provide the best service possible. Kind regards, Brittny @ APECS
Full marks to the team at APECS
Full marks to the team at APECS, from the initial call I made to the supply of key, ahead of time.thank you
December 22, 2025
Unprompted review
Reply from APECS
Hi John, Thank you for taking the time to leave a review and for your kind words. Kind regards, Brittny @ APECS
Excellent service
Hubby lost keys late Monday night, I ordered replacement from website Tues morning and they arrived weds morning! Excellent service, easy to navigate website with sensible recommendation not to have delivered to home address, and reasonable cost with trusted courier delivery included. Five stars
December 16, 2025
Unprompted review
Reply from APECS
Hi Louise, Thank you for your great review
We really appreciate your feedback and are glad you had a positive experience! Kind Regards, Brittny @ APECS
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Reply from APECS
Hi Tu, Thank you for your great review! We’re thrilled to hear you had a positive experience. Kind regards, Brittny @ APECS
Extremely responsive and easy to access…
Extremely responsive and easy to access customer service which rapidly resolved an issue with my key . Very impressed
December 2, 2025
Unprompted review
Reply from APECS
Hi Andrew, Thank you for your kind review. We really appreciate it! If you need anything else, we’re always here to help.
Super customer care
A measure of how good a company cares for its customers is when things go wrong and unfortunately they do. Had two keys that were cracked at the plastic replaced without charge and within days of e-mailing. Appreciate this level of care and this level of ensuring customer satisfaction. Many thanks
November 21, 2025
Unprompted review
Reply from APECS
Hi Walt, Thank you so much for your kind words, I’ll definitely pass this on to the team. Kind regards, Brittny@ APECS.
Worst keys ever apecs rubbish
Worst keys ever every single one of them fails in regards to the blade coming out of the plastic top useless not just one of them all of them had more cut at Timpson’s even worse fell apart in three months
November 20, 2025
Unprompted review
Reply from APECS
Hi Jason, I apologise for the late reply, and I’m very sorry for the issues you’ve experienced with our keys. This was a known manufacturing fault.
If you can email our team at info@apecs.co.uk, we’ll be happy to arrange new keys cut with our improved design.
Kind regards, Brittny @ APECS
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Very responsive
Trinity was able to help out with getting keys replaced within minutes of reaching out
November 7, 2025
Unprompted review
Reply from APECS
Hi Daithi, Thank you for your lovely feedback — I’ll make sure to share your kind words with Trinity. Kind regards Brittny @ APECS
Extremely disappointing experience and security failings
My experience with APECS has been extremely disappointing. I ordered two replacement keys, but the DPD courier delivered them to an address that wasn’t mine. This was a serious security breach that has left me and my family feeling unsafe in our own home.
APECS assured me that an “urgent investigation” had been launched, but after two months, there was still no resolution or meaningful update. Their eventual response was to send me two more keys “as a gesture of goodwill,” which completely failed to address the core issue, the fact that my original keys were delivered to someone else. I asked for a new lock to restore our security, but this was refused.
APECS in their response suggested that I should have had the keys delivered to a different address when ordering and said that this is recommended. However, this is not a satisfactory resolution, I’m also not sure exactly where these should have been delivered to with no family or close friends living nearby? The responsibility for secure delivery lies with the company, and this matter should have been resolved much more quickly and in a way that properly addressed the security risk they created.
The whole experience has been frustrating, time consuming and handled with very little empathy or urgency. I felt that APECS did not take my feedback on board, nor did they fully appreciate the seriousness of the situation or the distress it caused.
I would not recommend APECS based on how this issue was managed.
October 31, 2025
Unprompted review
Reply from APECS
Hi Claire, We’re very sorry to hear how distressing this experience has been, and we completely understand your concern about security. Please be assured that we take every instance of lost or misdelivered keys extremely seriously.
After reviewing your case in full, your order was dispatched on 3rd August and marked as delivered by DPD on 5th August. Unfortunately, this delivery was made to an incorrect address - an error made by DPD.
The issue was first reported by you on 2nd September, almost four weeks after the original delivery. At that stage, both DPD’s and our own reporting windows for loss or damage had passed, which unfortunately limited what could be done through their claims process.
Even so, we wanted to help resolve the situation as best we could and arranged for replacement keys to be issued at no cost to you. As the manufacturer of the original product (rather than the retailer), we aren’t able to offer a full replacement of your lock(s), but we did our utmost to resolve the situation within our control.
For security reasons, we always recommend that key deliveries are sent to an alternative address - such as a trusted family member, friend, or workplace - rather than the property the keys relate to. We understand this wasn’t possible in your case, but this measure helps prevent exactly the type of risk you described and is one we’ll continue to highlight clearly for all customers.
We’re genuinely sorry for the stress this situation has caused and appreciate you sharing your feedback. It has prompted us to review both how we communicate security guidance and how we support customers in rare delivery incidents like this.
Kind Regards, Brittny @ APECS.
Trinity is always a pleasure on the…
Trinity is always a pleasure on the phone and nothings ever to much. Trinity is an absolute credit to apecs and they should protect her at all costs. Thank you guys!
October 23, 2025
Unprompted review
Reply from APECS
Hi Stephen, Thank you for your feedback!
We’ll be sure to pass your kind words on to Trinity. Kind Regards Brittny @ APECS.
Quality products
Quality products - and the after sales service is excellent - second to none.
October 22, 2025
Unprompted review
Reply from APECS
Hi Ian,
Thank you for taking the time to leave a review — your feedback is greatly appreciated. Kind regards, Brittny @ APECS
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I had an issue with my keys and the…
I had an issue with my keys and the customer service team helped me log back in to my account and reassured me whilst I got back in to my account. Had very good experience they respond time was fast and definitely would recommend for sure.
October 20, 2025
Unprompted review
Reply from APECS
Hi Nargis, Thank you for your positive feedback. We're so happy you've had a positive experience with us—Kind regards, Brittny @ Apecs.
Trinity was very efficient and helpful
Trinity was very efficient and helpful. Thank you
September 30, 2025
Unprompted review
Reply from APECS
Hi Kayleigh, Thank you for leaving a review. I'll pass on your kind words to Trinity. Kind Regards Brittny @ APECS
Outstanding Service from Apecs
Trinity at Apecs was incredibly helpful with helping sort out an issue related to my keys. She was professional, clear and made the whole process smooth and hassle free. Excellent customer service - highly recommend Apecs and ask for Trinity!
September 17, 2025
Unprompted review
Reply from APECS
Hi Gurpreet, We truly appreciate your feedback. It’s wonderful to know that our efforts made a positive impact on your experience. Kind Regards, Brittny @ APECS
Outstanding customer service.
Excellent customer service when assessing my recent enquiry, immediate attention received and problem sorted. Thoroughly recommended.
September 29, 2025
Unprompted review
Reply from APECS
Hi Michael, Thank you for your kind words — we really appreciate you taking the time to share your feedback. Kind regards, Brittny @ APECS
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Excellent customer service
Excellent customer service, friendly, quick and efficient.
October 1, 2025
Unprompted review
Reply from APECS
Hi David, We’re so glad to know our products and service are making a difference for you. Thanks for sharing your feedback! Kind regards Brittny @ APECS
Phone answered promptly and…
Phone answered promptly and courteously.
Trinity Harper the sales administrator guided me through the whole order process even returning my call when the phone went off.She made me very comfortable when ordering and would not hesitate to contact her again
September 25, 2025
Unprompted review
Reply from APECS
Hi William, We’re delighted to hear Trinity made such a positive impression. We’ll make sure your feedback is shared with them and the rest of the team. Kind regards Brittny @ APECS
Great team
Great team, really helpful. Dealt with issues quickly, communicated simply and clearly.
All round positive
September 26, 2025
Unprompted review
Reply from APECS
Hi Matt, Brilliant to hear — thanks so much for your review. Kind Regards Brittny @ APECS
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