Apeer Doors Reviews 

124
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I made a simple enquiry and was then bombarded with sales emails, which left me non the wiser. The thought of actually reading emails has been overtaken by Ai, I am still waiting for the answer to m... See more

Rated 3 out of 5 stars

Quality of the product is really good. We ordered two apeer doors, however the second door came in a good 20cm too wide. While they are rectifying the problem, this whole fiasco has delayed the remain... See more

Rated 4 out of 5 stars

Door looks great, aperture left for cat flap is correct size. 1 star removed as the Door has required adjustment 1 month after fitting because the door stopped closing! Had to call out fitters to adj... See more

Rated 5 out of 5 stars

Nice looking sturdy door at 70mm thick, good fitting service by Wilson Windows of Loughborough fitting team, great security features. Early days but looks like it should last a long time and due... See more

Company details

  1. Door Manufacturer

Written by the company

Manufacturers of high quality Apeer, Silka and Modo composite doors, selling only to trade window & door companies in UK and Ireland.


Contact info

3.7

Average

TrustScore 3.5 out of 5

124 reviews

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1-star

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Replied to 12% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(124)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t buy from Apeer

What ever you do…. Don’t buy an Apeer door!!!

My door was faulty after only three months, and even once they had admitted liability I’m still without a replacement door. It’s shocking how a company could produce faulty goods then ignore their legal requirement.

Just save yourself the hassle and go with a different manufacturer.

October 16, 2023
Unprompted review
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Reply from Apeer Doors

Please email the details of the company which fitted your door to sales@apeer.co.uk so we can investigate your comments.

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Rated 5 out of 5 stars

Couldn't be happier!

We ordered a traditional door from Apeer, complete with 2 sidelights. We couldn't be happier with them! Coming into winter, the effect of the triple glazing is significantly noticeable over our old PVC door, especially as the temperatures start to drop.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Apeer door

Delighted with our composite door, stylish and admired by many best thing we have ever bought changed the whole look of the front of the house, would definitely recommend Apeer doors

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Faulty door

Our apeer composite door was fitted 20mths ago. I contacted them months and months ago as there is a gap when the door closes and loads of cold air gets in. The door is bowed. The people who fitted it said apeer would be out to assess it. I have called a few times and still no one has come to look at it! Extremely poor service especially when the door cost thousands of pounds. I wouldn’t get away with it in my own job. Very disappointing

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Black Apeer Door - Highly Recommended

We got a new black Apeer door fitted in August 2023. Process was very smooth, Brian came out and measured, and then came back in August to fit it - very neat and tidy workmanship. We just love the door! Makes our house look so modern compared to the previous PVC door which we had. Well fitted door that keeps heat in and allows a lot more light in to our hall with the beautifully designed glass panels at either side of the door. Would not hesitate in recommending Apeer to anyone! 5 stars

August 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Had an Apeer composite Door fitted in…

Had an Apeer composite Door fitted in 2021 and I have to say it’s top top quality and expertly fitted by Pavo the window doctor. This year I had some issues with the lock on the door and I sent an email to Alan at customer service on Friday who was very understanding and helpful 4 days later the issue was fixed. I have to say that their after sales customer service is absolutely excellent would 100% recommend Apeer composite doors to anyone considering a new door.

June 27, 2023
Unprompted review
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Reply from Apeer Doors

Thank you for your feedback Peter. Pavo the Window Doctor is one of our approved installers and has a fantastic reputation for their service. We will pass on your comments.

Rated 1 out of 5 stars

Terrible customer service

Got a new stable door from Apeer 2 years ago which is leaking with the last 18 months. Customer service is absolutely brutal, cant get an answer from anyone. The sales rep wont answer the phone or messages. Ive been promised an engineer would be out to fix it, it never happened. So im still left with a leaking door and no answers. I would not recommend this company to anyone.

June 26, 2022
Unprompted review
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Reply from Apeer Doors

Hi Jen, could you please send us an email to sales@apeer.co.uk with some information on who fitted the door, when it was fitted, and your full name so that we can follow up with our customer services team and get back to you?

Rated 1 out of 5 stars

No after sales service…

Draught coming from the bottom of the door around the threshold area with the installer dragging his feet and Apeer washing its hands of responsibility despite all the claims this door is draught free.

May 28, 2022
Unprompted review
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Reply from Apeer Doors

Hi William, the company who installed this door needs to visit you and inspect what is causing the draught. When fitted in accordance with our fitting instructions there should be no draught so its important you contact the installation company.

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Rated 5 out of 5 stars

I LOVE my new Silka door from Apeer!

I loved the glass design on my front door from this company from 15 years ago so much that, when we were going to build an extension starting last year & not quite finished yet, I asked if they could make a bespoke glass design based on the old one for us. The fabulous team couldn’t have been more helpful & did an amazing job. I really like the sound the door makes when it closes - it's solid and gives you the sense of security and protection from the weather outside. Any of my friends who have seen the door think it looks amazing - I LOVE my new Silka door!

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

New door and sidelight

Just had my old pvc front door and sidelight replaced with an Apeer Aluminium frame and composite door. Huge difference to heat retention and noise reduction, also much more secure, as well as a vastly improved kerb appeal!! Top notch install and workmanship throughout, and very helpful right from the start of the process with the various options which were available.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

New Silka for Christmas.

I just had my brand new Silka installed.
i can’t believe the difference it has made to the look of the house.
no draughts for christmas & unbelievable reduction in traffic noise.
i will be in contact soon for a stable door.

November 29, 2022
Unprompted review
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Reply from Apeer Doors

Thanks for your feedback Jennifer, your A++ Silka door will keep you warm and toasty through the winter months!

Rated 1 out of 5 stars

Hope you don't get a faulty one

Customer service is a joke. I ended up with a door with defective paint. Even though the company have acknowledged it was their fault the issue hasn't been satisfactorily sorted. I have wasted considerable time chasing them on the phone this past 18 months and am constantly fed false promises. On numerous occasions prearranged site visits have been cancelled at short notice. I have got to the point where I do not believe a word they tell me!

September 30, 2022
Unprompted review
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Reply from Apeer Doors

Hi Pamela, we are sorry you have had issues recently, our customer services manager will be in touch to discuss this.

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Rated 5 out of 5 stars

I Highly recommend Apeer Doors

I Highly recommend Apeer Doors, especially the designer Silka range

Looks stunning on my house and I love that it has a stainless steel mesh for security and added peace of mind we recommend to all family and friends and clients as we run a building company.

I absolutely love it best decision I have made on the the Referb of my house. Also staff are amazing to deal with so makes the whole experience a pleasure

⭐️⭐️⭐️⭐️⭐️

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

I just love my Apeer door

I just love my Apeer door. The quality is amazing especially the double rebate and energy ratings. Hopefully this will help with the predicted high energy costs

August 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Great service and excellent quality of…

Great service and excellent quality of composite door. Love that they are foam filled so will not have an issue with bowing like the timber core composite doors, beautiful style of doors. Their Lumi collection of windows and doors looks amazing too. Highly recommend their products.

August 11, 2022
Unprompted review
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Reply from Apeer Doors

Thank you for your feedback!

Rated 4 out of 5 stars

Decent Product

Slightly slow with receiving quotes back, however a good quality product once the doors have been fitted.

July 28, 2022
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Thank you for your feedback!

Rated 5 out of 5 stars

Great Product and excellent customer…

Great Product and excellent customer service. Pleasure to deal with Apeer, Lucie is very helpful and nothing is to much trouble.

July 25, 2022
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Thank you for your feedback Scott. Much appreciated!

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