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Apex Car Rental  Reviews 

318
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being extremely professional, welcoming, and always ready to go the extra mile. Individuals looking for reliable assistance find that customer service representatives handle every request with exceptional efficiency and genuine care. Some people also felt that the overall booking and vehicle collection procedures are remarkably straightforward, fast, and completely hassle-free. Consumers frequently mention that the available automobiles and vans arrive in immaculate condition, offering fantastic value for money. Travelers appreciate the flexible long-term options and the reliable support provided throughout the entire duration of their lease.

What people talk about most

Service

Customers had positive experiences with service, highlighting the friendly, helpful, and professional staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Customer service

People report positive experiences with customer service, noting that the team is consistently helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Consumers find user experience to be very satisfying, highlighting that everything is easy to navigate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

The Ford Ranger Wildtrak that was rented was in fantastic condition, supplied by a company that clearly looks after both their cars and their customers. Everything was easy to navigate and there were... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Apex to arrange delivery of a 3 month hire car at short notice. Jordan did a fab job turning the paperwork around quickly and the car arrived a day early! Customer service was e... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 26 registration plates and offer a comprehensive range of latest generation Plug in Hybrid and Fully Electric vehicles alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric Vehicles where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

Promotion box for Apex Car Rental

Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range

5.0

Excellent

TrustScore 5 out of 5

318 reviews

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5.0

All reviews

(318)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Generally very good

Generally very good, can be a bit over zealous on condition of returns in my opinion but have been using them since 2018 so overall good

June 5, 2026
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Reply from Apex Car Rental

Thank you very much for your review. I have asked Jodie, the Branch Manager to get in contact reference return standards and providing you better clarity if needed. Thank you for your business over the last 8 years and if there is anything else you need please contact Jodie who can always get me involved if needed. Kind Regards. Deana.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Great choice of vehicles and APEX are always helpful

June 5, 2026
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Reply from Apex Car Rental

Thank you and Thank you for choosing Apex.

Rated 5 out of 5 stars

APEX A+ Service

Apex rental supported me in providing a short term monthly rental. The process was extremely smooth, prices were reasonable and staff (particularly Jordan) were very helpful throughout. I've now had 3 cars over a 9 month period from them, and would have no hesitation recommending APEX and the team.

June 4, 2026
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Reply from Apex Car Rental

Thank you for your kind review, I will certainly pass your comments on to Jordan. It is always great to see that the service we provide can really suits you, the customer. Thank you for choosing Apex.

Rated 5 out of 5 stars

Apex have been a great support to the…

Apex have been a great support to the Wunda UFH business and have attended to our needs very well.

June 4, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for your kind comments. It is always great to hear them and I will poss your comments on to your Branch. Thank you.

Rated 5 out of 5 stars

I have always found apex so very…good

I have always found apex so very helpful and the staff are very friendly and one of your ladies on my last change over went above and beyond to get me in the vehicle I always have coz at the time there wasn’t many available but she pulled it off and must meaning Paul bosham coz he’s a great guy always helpful .

June 4, 2026
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Reply from Apex Car Rental

Thank you for your comments and I will certainly pass them on to the staff. Thank you for your business.

Rated 5 out of 5 stars

Excellent Service and Good Price

Excellent Service and Good Price. Have recommended to friends looking for medium term solution whilst waiting for their next car.

June 4, 2026
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Reply from Apex Car Rental

Thank you very much for passing on our details and thank you for hiring from Apex.

Rated 5 out of 5 stars

The team at Apex are very professional…

The team at Apex are very professional and very helpful with our business needs. Staff have always been very polite and would recommend.

June 4, 2026
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Reply from Apex Car Rental

Thank you for your kind comments and I am glad we are able to assist you. Thank you for choosing Apex and hopefully we can assist you for a long time to come.

Rated 5 out of 5 stars

Company Vehicle Supply

We have been using Apex to supply our company vehicles over the past year and found them very efficient, helpful and competitive.

June 4, 2026
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Reply from Apex Car Rental

Thank you for your comments we are always please to receive a review like that ! I will ensure your comments are passed on to your Branch.

Rated 5 out of 5 stars

Great customer service from Elise . Thanks.

Great customer service from Elise, was extremely helpful & efficient with the hiring of the car.
The car was immaculate, it was brand new with only 4 miles on the clock and it was a dream to drive.
I’ve used Apex a few times before & they have always been excellent and have provided brand new cars.
I would definitely use them again and highly recommend them to anyone who wants an effortless rental.
Thanks again. Great Customer Servce.

June 2, 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for your lovely review. I will ensure it is passed on to Elise and Thanknyiu for hiring from Apex

Rated 5 out of 5 stars

They make process simple and efficient

They make process simple and efficient, with good products, which makes them easy to do business with.

June 4, 2026
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Reply from Apex Car Rental

Thank you it is always good to hear that and Thank you for hiring from Apex

Rated 5 out of 5 stars

5 Stars from Us

I have been using Apex for many years and have always received excellent service. The team are consistently helpful, accommodating, and quick to respond to any queries.

The cars and selection is great!

The process of arranging and swapping vehicles is always straightforward, and the customer service is fantastic. Nothing ever seems too much trouble, and the team always go above and beyond to help.

Thank you to everyone at Apex for your continued support and excellent service.

June 4, 2026
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Reply from Apex Car Rental

Thank you for your review it is always great to read one like that. I will ensure your comments are passed on to the Branch and thank you very much for hiring from Apex

Rated 5 out of 5 stars

Great service over 10 years now

Great service over 10 years now. They always deliver on time.
Also they keep the cars refreshed, so always in a new car. On occasions they even supply you a free upgrade when they cant supply the same vehicle your in.

June 4, 2026
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Reply from Apex Car Rental

Thank you very much for your custom over the past 10 years. It is always great to receive a review like that and I will ensure it is passed to to your Branch. Thank you

Rated 5 out of 5 stars

APEX STALIS CRETE

APEX STALIS CRETE. VIKTOR was brilliant very reassuring. full insurance .highly recommend. Wouldn't go anywhere else. You can get cheaper but don't think I would have the same confidence

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience renting a…

I had a fantastic experience renting a car through Josh at Apex Rental. He guided me seamlessly through the entire process of securing my rental vehicle and made everything incredibly easy.

June 3, 2026
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Reply from Apex Car Rental

Thank you very much for your 5 Star Review. I will ensure it is passed on to Josh. Thank you for hiring from Apex.

Rated 5 out of 5 stars

Excellent Service!

I’ve been a customer of Apex for around 2 years and every interaction has been great. Emails are responded to quickly, the cars provided are high spec and often brand new upon delivery. Josh, Paul, Jordan and Terry have been a pleasure to deal with. I look forward remaining a customer into the future.

June 3, 2026
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Reply from Apex Car Rental

Thank you very much for your nice review of the Team at Eastbourne. Your comments mean a lot to us and I will ensure your comments are passed on to them. Thank you for your custom over the last 2 years and we look forward to serving you in the future.

Rated 5 out of 5 stars

Excellent :)

I've used Apex now for 15 years and they have always looked after me! Thank you too Paul and the Team :)

May 14, 2026
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Reply from Apex Car Rental

Thank you for your kind review and all of your custom over the last 15 years. It is always great to see a 5 Star Review from a very longstanding Customer. I will ensure your review is forwarded to Paul. Thank you.

Rated 5 out of 5 stars

Very helpful staff very efficient and…

Very helpful staff very efficient and very nice vehicle..👍👍👍

June 1, 2026
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Reply from Apex Car Rental

Thank you for your positive review. I will it is passed on to the Branch. We really appreciate your business and hopefully see you again soon.

Rated 5 out of 5 stars

great customer service

great customer service, very polite, you can actually talk to a human, not AI.
super team, thank you charlotte, 5 stars from me

May 30, 2026
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Reply from Apex Car Rental

Thank you very much for your kind review. I will ensure your comments are passed on to Charlotte. Thank you for hiring from Apex.

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