Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... See more
Company replied
The customer service & attitude was just delightful during a time that is sooooo frustrating...my agent Brittney was very knowledgeable of offers & the inner workings of my policy...she explained ever... See more
Company replied
Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea! Debbi asked really great questions and took notes on some small improvement oppo... See more
Company replied
Company details
- #1 of 6 best companies in Repair Service
- #1 of 3 best companies in Home Help Service
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
706 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She is very polite
She is very polite, very informed me and was willing to answer questions
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Don,
Thank you for sharing your experience! We’re glad to hear Maria took the time to provide clear information and answer your questions. It’s great to know you felt supported and well informed throughout the conversation.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Dennis,
Thank you for sharing your experience! We’re glad Jackie was able to walk you through what’s covered under the warranty and make the conversation a pleasant one. It’s great to hear you felt comfortable and informed.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Brian,
Thank you for sharing your experience! We're glad to hear Jackie took the time to make sure everything was clear and that you felt supported along the way. We appreciate your feedback!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Sherry was awesome in explaining the…
Sherry was awesome in explaining the warranty coverage on our new home purchase as well as how we would go about submitting a claim should we need to.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Michael,
Thank you for sharing your experience! We're so glad Sherry was able to clearly explain your warranty coverage and walk you through the claims process. Knowing exactly what to expect can make a big difference.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Jackie was excellent!
Jackie was excellent!
Well spoken and helped me understand exactly what I was getting out of my package.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Sam,
Thank you for sharing your experience! We’re so glad Jackie was able to walk you through everything clearly and help you feel confident about what your package included. It’s great to hear you felt informed and supported throughout the process!
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Valerie was very thorough & answered…
Valerie was very thorough & answered any questions I had. She went over everything so I understood what was covered. Gave me all the information I think was necessary! Thank you
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Lori,
Thank you for sharing your experience! We're so glad you felt well informed and that all your questions were answered. It's great to hear that everything was explained clearly so you could fully understand your coverage. We truly appreciate you taking the time to leave this feedback!
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Sherry was helpful
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Jeremy and Jessicca,
Thank you for your feedback! We're glad to hear that Sherry was able to help. We appreciate you taking the time to share your experience!
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
I had a great experience working with…
I had a great experience working with Brittney. There was a small hiccup during the process, but she cleared it up right away and made everything so easy. She was super personable, professional, and very informative the entire time. She took the time to explain things clearly and made sure I felt comfortable with what was happening. It’s so nice to deal with someone who genuinely cares and follows through. I really appreciate her help and would definitely recommend working with her!
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Alaina,
Thank you for sharing your experience! We're so glad to hear Brittney was able to quickly resolve the hiccup and make the process smooth and easy for you. It’s wonderful to know her professionalism, clear explanations, and genuine care helped you feel comfortable every step of the way. We truly appreciate your recommendation!
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Debbie was the best
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Turner,
Thank you for your feedback! It’s wonderful to hear that Debie provided such a great experience. We truly appreciate you taking the time to share this!
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Jackie was fast and professional
Jackie was fast and professional. I'm very happy she called and helped me understand my policy coverage options.
March 12, 2026
Reply from Americas Preferred Home Warranty
Hello Robert,
We appreciate your review! It’s wonderful to hear that Jackie provided fast, professional support and helped clarify your policy coverage. We’re happy your experience was a positive one.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Client satisfaction
Client satisfaction by being very interested in the cause, informative on what the policies cover
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Nicholas and Kendra,
We appreciate you sharing your experience! It’s great to know you felt our team took the time to explain the policy details. Helping our clients feel informed and satisfied with the service they receive is very important to us.
We invite you to review what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions).
Respectfully,
Customer Care Team
Great Customer Service
Valerie was amazing! So sweet and knowledgeable! Answered all my questions. Very happy with our new home warranty!
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Cassandra,
We appreciate your feedback! It’s wonderful to hear that Valerie made the process easy and enjoyable, and that you feel confident with your new home warranty.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Sherry was great! 100/10 would recommend!
Sherry was great! Personable & professional! Made me feel secure & excited about this new chapter!
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello FauxTatted,
We really appreciate your feedback! It’s wonderful to hear that Sherry’s guidance made your experience so positive, and we love that you feel confident moving forward.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Maria was amazing
Maria was amazing! She reminded us that we had home warranty through our realtor.
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Ryan,
We appreciate your feedback! It’s great to hear Maria was able to step in and help make sure you were aware of your home warranty coverage.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Sherry was amazing and extremely…
Sherry was amazing and extremely thorough in explaining all coverages in detail!
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Eric,
Thank you for taking the time to leave a review! We're happy to hear you had such a positive experience and that Sherry made sure you understood all the coverage details.
Looking for more ways to help maintain your home systems and appliances? Check out our blog page! It’s full of helpful articles with tips and tricks to help keep your home running smoothly (https://www.aphw.com/blog/).
Respectfully,
Customer Care Team
Fantastic convo
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Ryan,
Thanks for taking the time to leave a review! We're happy to hear the conversation was such a positive experience for you.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Jackie was inform cat I’ve and was able…
Jackie was inform cat I’ve and was able to send all of my packages intonation by email as well as let me know I can contact her if I have any questions.
March 5, 2026
Reply from Americas Preferred Home Warranty
Hello Atianna,
Thank you for sharing your experience! We're glad to hear Jackie was informative and made the process easy by sending everything by email and letting you know she’s available if you have questions.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello customer,
Thank you for your feedback! We're glad to hear you had a professional experience and that all of your questions were answered clearly.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
I received a call from Jackie today…
I received a call from Jackie today from APHW. She went over my contract and was very professional. Ensured that I understood what’s in my contract. Thanks!
March 10, 2026
Reply from Americas Preferred Home Warranty
Hello Milton,
Thank you for sharing your experience! We're glad to hear that Jackie took the time to review your contract with you and made sure everything was clearly understood. We appreciate your kind feedback.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Morgan,
Thank you for sharing your experience! We're so glad to hear that Debie was sweet, helpful, and informative.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
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