Unlicensed and does not stand behind their work
A Plus Help sent an unlicensed plumber for what was supposed to be a simple valve replacement, despite my request for a licensed professional. Instead of a straightforward repair, they installed 17 SharkBite fittings and 5 sections of galvanized pipe, all concealed inside a wall. I have since spoken with multiple licensed plumbers who advised that this type of installation is not appropriate, and in many cases not considered acceptable for concealed, permanent in-wall use. As a result, the wall will now need to be opened and the plumbing redone properly. In addition to the plumbing concerns, they completed plastering, priming, and painting in approximately four hours, which is not adequate time for proper drying and finishing. This raises further concerns about workmanship and quality. While the company has offered to return and “fix” the issues, I no longer have confidence in their ability to complete the work correctly or to code, especially given the use of unlicensed labor and the shortcuts already taken. I have obtained an estimate from a licensed contractor and plumber to correct the work properly. A Plus Help has stated they will only reimburse for items they “broke or lost” and will not cover the cost to correct their improper installation. Due to the scope of the issues, I will be proceeding with a licensed professional to ensure the work is done safely and correctly.