Don't waste your money
This company uses deceptive marketing as “an Italian brand.” When the snipping label was created, the item shipped from China. The company’s response was the they “never claimed to ship from Italy and the item was designed in their Italian studio.” Aside from their terrible customer service, the item itself smelled strongly of plastic likely because it arrived in shrink wrapped plastic. No way is this fine jewelry. If you want a full refund you are expected to pay the cost.
Reply from Apolloniajewelry
Hi, thank you for sharing your experience. We're sorry to hear you felt this way, and we want to address your concerns honestly.
Apollonia is an Italian brand, designed and conceived in Italy. However, we have never claimed anywhere on our website that our pieces are physically manufactured in Italy. Like countless jewelry brands worldwide, we work with international production partners. This is a common and transparent practice in the industry, not something we conceal.
Regarding the smell, pieces shipped in protective plastic wrapping can sometimes carry an odor upon arrival, but this has nothing to do with the quality of the materials. We understand it can be surprising and we're genuinely sorry the unboxing didn't feel premium.
On the return process, our policy is clearly stated on our website and we'd be happy to look into your situation personally if you reach out to us. We want every customer to feel heard.