Apos Reviews 28

Abandoned by company.
This started when I ordered a Topping Pa5 from them in December 2021. It took several weeks to ship out from them- understandable since it was a new product being freighted from China, but it was not mentioned. Ship-by date was not met.

Product arrives fine, but breaks several months later. Sent back for warranty and replaced for price of shipping. Several months later in late October, it breaks again. Same amount of time, and breaks in the same way. Looking online at forums, this issue is not isolated. The product in question (Topping Pa5) is defective.

The product is sent back in again... nothing for three weeks. They get back after I reach out to them, and provide an invoice to pay for shipping again. I receive a coupon for the product, and then I find out it's "out of stock." It was never restocked. Get spammed multiple times per hour by an Apos bot telling me to purchase now or lose my coupon, and eventually get back into contact with apos support a week later. They offer a blue unit, or several months of waiting for a black one. I choose to wait.

Over a month later, they contact me again saying that Black will not be available... because the product was discontinued. They offer blue again. I decline and ask for a refund. They take over three weeks and a reminder email to get back to me. They offer 85% back, only in store credit. I ask for 85% back in cash, or 100% in store credit at the minimum. As of writing, this is week 5 of waiting for a response.

Topping DAC died after ~6 months. Got an RMA from Apos.audio and when they received it, said I’d destroyed the device by updating firmware. I never did anything of the sort. They said I should take it up with Topping. Topping’s support email address doesn’t receive emails. Guess who has a REALLY expensive paperweight?

I was sent a defective product and after numerous attempts to get an RMA, I still haven't heard anything.

Sketchy communication. No way to speak
to a live person by telephone. Only chat/email. Raises questions. If you do
purchase back it up by using Amazon pay. Glad my item is not in need of warranty support otherwise a royal headache would likely await.

I should have check the reviews before placing the order. This company is 100% scam. They offered and charged for a express shipping and then they use regular usps to deliver the stuff. It will take weeks to get the delivery.
As other mentioned, the customer support doesn't exist. They response after 48hs with a default response "we are looking at your case". Avoid this company and make your purchase in a different place like headphones.com

They take forever to respond to your messages/inquiries and have had an item held up in China for about 2 weeks. Yes, they ship their items from China. Make sure you do your best to try and avoid this company.

Bad experience. Slow communication, and often no response. I was billed for both ways of shipping for the return of the product failed in 10 days.
Prices are not competitive. Go shop at Amazon or Ebay. What good is the 45 days return policy if you don't get response days and asked to pay shipping both ways. Wait to see what customer support means when the product fails or want to return the item fo any reason. Not happy at all. Late justice is not a justice.