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Review summary
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What people talk about most
Reviews shaping this summary
John helped me get our privacy policy set up for Google compliance in two minutes. I've dealt with compliance headaches before, and this was refreshingly painless. Fast, knowledgeable, and zero runaro... See more
Company replied
I'm a new Termly user and jumped straight into creating policies without reading any instructions. My assigned support agent responded very quickly and helpfully, pointing me to the right screens and... See more
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I used the online chat facility with an issue I was having with our cookie banner - I didnt have high hopes for a quick resolution ( I had already run a few options through Chat GPT that hadn't worke... See more
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Company details
- #16 of 51 best companies in e-Commerce Solution Provider
About Termly
Written by the company
Safeguard your business with our free legal policy generators and cookie consent manager. Generate a Privacy Policy, Terms and Conditions, while scanning your site for cookies to create GDPR-friendly policies and a consent banners in minutes.
Consent Management
Policy Generator
Cookie Banner
Become an Agency Partner
Need compliance solutions, but don’t want to spend thousands in legal fees? Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, PIPEDA, ePrivacy Regulation, and more — for FREE.
All-in-One Compliance Solution for Small Businesses
Written by the company
- Comprehensive Legal Policies
- Policies created by our state-of-the-art software are tailor-made to fit the unique needs of your business.
- Easy Consent Management
- Our cookie consent manager can help you comply with complex consent laws like the GDPR and ePrivacy Directive.
- US / EU Privacy Law Coverage
- Compliance with international laws like the GDPR, CCPA, and ePrivacy Regulation made fast and easy.
Contact info
906 W 2ND AVE, STE 100, 99201, Spokane, United States
- 855-234-5020
- support@termly.io
- termly.io
4.7
Excellent
570 reviews
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Unable to Customize
You do not have the ability to customize basic features, like the text of the cookie banner. You are paying a premium price for severe lack of customization.
May 5, 2026
Unprompted review
Reply from Termly
Hi Edward,
Thank you for your feedback. We understand how important customization can be.
The wording of the cookie consent banner is intentionally fixed and cannot be modified. This is to ensure it remains compliant with privacy regulations and legal standards across different regions. Allowing changes to the verbiage could risk making the banner non-compliant, which we want to avoid for the protection of both you and your visitors.
That said, we appreciate your perspective and will continue to share this kind of feedback with our product team as we look for ways to improve flexibility while maintaining compliance.
Best Regards,
Shravan,
The Termly Team
The responce from the chat…
The responce from the chat representative was quick and professionale.
May 4, 2026
Unprompted review
Reply from Termly
Hi Chaim,
Thank you for your kind words!
We’re glad to hear that you found our support team quick and professional. Providing efficient and helpful assistance is something we always strive for. If you ever need anything else, we’re here to help!
Best Regards,
Shravan,
The Termly Team.
Such a useful tool to have
April 27, 2026
Unprompted review
Reply from Termly
Hi Luka,
Such a simple statement, but it says a lot, Thank you!
We’re glad to hear you’re finding the tool useful. If there’s ever anything we can do to make your experience even better, feel free to reach out.
Best Regards,
Shravan,
The Termly Team
Product is great, but support is even better
The product is great as is, but support was super helpful when I forgot to cancel my annual subscription and they refunded it without any problems. This is why I will come back when I run a new project in the future.
Shout-out to Niño Capangcapangan for being extremely helpful.
April 27, 2026
Unprompted review
Reply from Termly
Hi Aleksander,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad to hear that you’re enjoying the product, and it’s even better to know that our support team could step in and help when you needed it. Situations like yours are exactly where we aim to make things as smooth and stress-free as possible.
A special thank you for the shout-out to Niño. We’ll be sure to pass along your feedback. He’ll be delighted to know his support made a difference.
We truly appreciate your trust, and we’ll be here whenever you’re ready to start your next project!
Best Regards,
Shravan,
The Termly Team
Mark was fast in responding to my…
Mark was fast in responding to my support ticket and gave helpful advice.
April 20, 2026
Unprompted review
Reply from Termly
Hi Andrew,
Thank you for taking the time to share your experience! We’re really glad to hear that Mark was quick to respond and able to provide helpful advice.
We’ll be sure to pass along your kind words to him. It will mean a lot. If you ever need assistance again, we’re always here to help.
Best Regards,
Shravan,
The Termly Team
Four stars because it took two reps and…
Four stars because it took two reps and over a month for my issue to be resolved. Once a solution was provided, it worked! My client is happy with the results.
April 20, 2026
Unprompted review
Reply from Termly
Hi Genevia,
Thank you for your honest feedback We really appreciate you taking the time to share your experience.
We’re sorry to hear that it took longer than expected and required multiple interactions before reaching a resolution. That’s definitely not the experience we aim to provide, and we understand how important timely support is, especially when it impacts your client.
That said, we’re glad to hear that the final solution worked well and that your client is happy with the outcome. That’s ultimately what matters most. Your feedback helps us improve, and we’ll be using it to work on providing faster and more consistent resolutions moving forward. If you ever need assistance again, we’ll do our best to make it a smoother experience from the start.
Best regards,
Shravan,
The Termly Team
GREAT customer service
It was a relatively easy set-up, and when I purchased the incorrect subscription I was able to contact customer support and get a refund.
April 14, 2026
Unprompted review
Reply from Termly
Hi Amari,
Thank you for sharing your experience!
We’re glad to hear that the setup process was smooth for you and that our support team could quickly step in to resolve the subscription issue and process your refund. Making things simple and stress-free is always our goal.
If you ever need any help in the future, we’re just a message away.
Best Regards,
Shravan,
The Termly Team.
It is a professional human company
It is a professional company which customer support is fast and human.
April 14, 2026
Unprompted review
Reply from Termly
Hi,
Thank you for your kind words! We’re really happy to hear that you found our support both fast and genuinely human. That’s exactly the experience we aim to provide every day.
Your feedback truly means a lot to us, and we’ll be sure to share it with the team. If there’s ever anything else we can help you with, don’t hesitate to reach out. We’re always here for you.
Thanks again for your support.
Best Regards,
Shravan,
The Termly Team
Truly professional application that…
Truly professional application that enlighten you on the different policies that you need to be aware of. It makes it easy to use. The user interface was very friendly. All in all actually professional and done in a timely fashion. Highly recommend.
April 9, 2026
Unprompted review
Reply from Termly
Hi Gregory,
Thank you so much for your thoughtful and detailed review!
We’re really happy to hear that you found the application both professional and easy to use. Making complex policies clear and accessible, while keeping the interface user-friendly, is exactly what we aim for. So it’s great to know that this came through in your experience. Your recommendation truly means a lot to us, and we’re glad we could deliver everything in a timely manner.
If you ever need any assistance, we’re always here to help.
Best Regards,
Shravan,
The Termly Team
John was super knowledgeable and quick…
John was super knowledgeable and quick to help me.
April 9, 2026
Unprompted review
Reply from Termly
Hi Karla,
Thank you so much for your kind words! We’re thrilled to hear that John was able to assist you quickly and provide knowledgeable support. I’ll be sure to pass along your feedback—it will definitely make his day 😊
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Best Regards,
Shravan,
The Termly Team.
Their customer service is exceptional
April 9, 2026
Unprompted review
Reply from Termly
Hi Jason,
Thank you so much for your kind words!
We’re delighted to hear that you found our customer service exceptional and that’s exactly the experience we strive to deliver every day. Your feedback truly means a lot to our team and motivates us to keep raising the bar.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Regards,
Shravan,
The Termly Team
Swift and fast resolution and help
Swift and fast resolution and help. Thank you.
March 26, 2026
Unprompted review
Reply from Termly
Hi Roland,
Thank you for your kind words!
We’re really glad to hear that you experienced a swift and efficient resolution. Providing fast, reliable support is exactly what we aim for. If you ever need assistance again, we’re always here to help!
Best Regards,
Shravan,
The Termly Team.
Very responsive and helpful
March 18, 2026
Unprompted review
Reply from Termly
Hi there,
Thanks so much for your kind words!
We’re really glad to hear you found our team responsive and helpful. That’s exactly the experience we aim to deliver every time. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
We truly appreciate your support!
Best Regards,
Shravan,
The Termly Team
As a small business I really struggle…
As a small business I really struggle with cokie and privacy demands, Termly's free service is brilliant and meets my needs.
March 14, 2026
Unprompted review
Reply from Termly
Hi Laura,
Thank you for your kind feedback!
We’re really glad to hear that Termly’s free service is helping support your small business and making cookie and privacy compliance easier to manage. We know these requirements can feel overwhelming, so it’s great to know that our tools are meeting your needs. If you ever need assistance or have questions as your business grows, our team will be happy to help.
Wishing you continued success with your business!
Best Regards,
Shravan,
The Termly Team
Excellent customer service and response…
Excellent customer service and response to enquiries. Very happy with the service we received,
March 9, 2026
Unprompted review
Reply from Termly
Hi there,
Thank you so much for your kind words and for taking the time to share your experience. We're really happy to hear that you were pleased with both our service and the responsiveness of our support team.
Providing timely and helpful support is something we truly strive for, so it’s great to know that it made a positive difference for you. If you ever need any assistance in the future, please don’t hesitate to reach out, we’ll always be here to help.
Best regards,
Shravan,
The Termly Team
WORTH EVERY PENNY
While I used this service I have had peace of mind both with the service AND its support staff. There is no game playing with this crew. They are efficient and ethical (NOT GREEDY) one representative named Nino, helped me to cancel my service after I no longer ran a business. It's HEARTBREAKING to have to shut something down because you failed...what is WORSE is failing and then having to fight with service providers to cancel service. The hoops I have had to jump through have been eye opening to what corporate GREED truly looks like. Not with this company!!!
Thank you for all you do! If I am blessed enough to have a business again, I assure you that THIS is where I will be Subscribing. Have a wonderful rest of your week!
-Ashley Ashmawee
March 6, 2026
Unprompted review
Reply from Termly
Hi Ashley,
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your kind words.
We’re really glad to hear that our service and especially the support you received from Nino gave you peace of mind during your time with us. Situations like closing a business can be incredibly difficult, and we understand how emotional and stressful that process can be. Knowing that Nino was able to assist you in a straightforward and respectful way means a lot to us.
At Termly, we strongly believe that support should be honest, helpful, and transparent — especially during moments when customers need understanding the most. Your feedback reassures us that we’re moving in the right direction.
We’re truly wishing you the very best in whatever comes next. And if you do decide to start another venture in the future, we’d be more than happy to welcome you back.
Take care and have a wonderful week as well.
Warm regards,
Shravan,
The Termly Team
Easy to set up with step by step…
Easy to set up with step by step questions and quick response to help you. Great customer service!
February 24, 2026
Unprompted review
Reply from Termly
Hi Reese,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the setup process easy and straightforward with the step-by-step guidance. Making things simple and intuitive for our users is always our goal and it’s fantastic to know our support team was able to assist you quickly along the way.
If you ever need anything else, we’re always here to help. Thanks again for choosing us!
Best Regards,
Shravan,
The Termly Team
He was helpful and efficient
He was nice, professional, and efficient!
February 18, 2026
Unprompted review
Reply from Termly
Hi Coach Farrah,
Thank you so much for the kind words! We love hearing that your experience was smooth and efficient — that's exactly what we aim for every time. We'll make sure the team knows their hard work is being noticed. We truly appreciate you taking the time to share your feedback and hope to serve you again soon! 😊
Best Regards,
Shravan,
The Termly Team.
Fast customer service
Fast customer service - Mark and Niño were helpful.
I cant complain when the Customer Service is prompt and courteous.
February 4, 2026
Unprompted review
Reply from Termly
Hi Omar,
Thanks so much for taking the time to share this!
We’re really happy to hear you had a fast and pleasant experience, and I’ll be sure to pass your kind words on to Mark and Niño — they’ll really appreciate it.
If you ever need help again, we’ll be right here.
Best Regards,
Shravan,
The Termly Team.
The go-to place for regulatory terms of service
I love that they are pending with regulatory changes worldwide, are actively involved with keeping things up to date, and notify their users.
I have been using Termly for the past 2 years, and I plan to use it for many more.
February 18, 2025
Unprompted review
Reply from Termly
Hi Wilhelm,
Thank you for taking the time to share this feedback — and for being a customer with us for the past two years.
I’m genuinely sorry for the frustration caused by not receiving your invoice and, even more so, by the lack of response to your email requests. That’s not the experience we aim to provide, especially when invoicing and compliance are essential for your work. You’re absolutely right to expect better from us. I’m glad to hear the service itself meets your needs, but we fully agree that this doesn’t excuse gaps in communication or invoicing. We’d really like to look into this and make sure you receive the correct invoice as soon as possible.
Please reach out to us again via our support channels, or reply to this review with your ticket number or domain name so we can follow up promptly and ensure this is resolved.
Thank you for raising this — feedback like yours helps us improve.
Best Regards,
Shravan,
The Termly Team
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