Is it for real!
Despite having nice products, the customer service seems to be slow, inefficient and not helpful. I returned a dress to the shop that I had ordered online. I received an email that I would be refunded with in 5-7 days. 4 weeks later, I have not yet received my refund. I called numerous times, at first they reassured me but after a while they kept on hanging up on me every time I called. I really do not know what to do. No item, no money. I will never shop at this store again. Total scam and overpriced anyway. This store broke the record of poor customer service even for German standards. Stay away!








