Appliances Online Australia Reviews 

Friendly efficient service.
I have used twice now. Easy to deal with and very competitive prices.
Plus on both occasions the delivery team were fantastic.
I will definitely use again if needed but will recommend to all of my friends and family 🙂

I ordered a TV on a Sunday and they delivered it on the Monday!

Unfortunately, when we unboxed it when I got home from work we found that the screen was cracked. However, after a call to the team at Appliances Online the next morning, they arranged a swap for the Wednesday. Outstanding Service!

The delivery guys were also very helpful.

Thanks Appliances Online, we will be back!

The order process is very easy, the pricing is great. They give you a delivery date and then a two hour window. Their people are professional. They installed the new tv, removed all the packaging and the old tv. It was a seamless and easy process and I would recommend Appliances Online highly. Thank you.

Highly recommend, fast delivery, exceptional service, fair pricing. Will definitely purchase from them again.

We had a washing machine order and were told last minute (10m after expected time) that it cannot be delivered because they cannot park a large truck anywhere in the CBD. From logistics point of view, if the company is providing delivery service, this is what you need to account for prior to loading the product on your truck, you don’t do this last minute and cancel the delivery. This makes your customers feel like you don’t value their time. Your customers have already made plans to receive the delivery, so commit to it. This is not the first time we’ve encountered this behaviour, it has not improved.

I looked on the website and knew exactly what I wanted but needed to make sure the dryer and the washing machine were compatible . I contacted the very kind and helpful, Courtney and she made the entire process so easy. The appliances were delivered the very next day and the lads were so helpful. I’m never getting appliances from anywhere else!! 10/10

Excellent from start to finish. Very user friendly website & streamlined online ordering process with variety of payment options. Very efficient & professional customer service interaction to secure a price matching discount. Very good price. And finally a prompt, efficient & friendly appliance delivery & installation process. Thank you. Highly recommend. Nothing to improve. Keep up the great work!

I’ve purchased several items from Appliances Online over the years - washer/dryer, fridge, microwave, heaters etc. Every purchase has been 5 star. My favourite bit is them removing the old appliances, since I have a small apartment. Website is great, delivery guys are always on time with good communication in advance. Probably my most favourite online store.

Have had a great experience shopping with them. Their delivery team is efficient and friendly. Very happy with their service!

Appliances online are simply the go to place for appliances, big and small. Multiple purchases, multiple positive experiences, great products and prices. Removing the old appliance is a great value addon.

Price for a start. Removal of old item and set up of new. Delivery was well communicated and the guys removed all packaging.

Great customer service which included updates on when they'd arrive.
The new product was brought into the house and placed into position and the old appliance, including the discarded packaging was taken away.
Can't fault it.

Cannot recommend appliances online enough. They are our go to for any appliance. They price match. Their Call Centre is based in Australia and very friendly. The delivery guys are so professional also super friendly and polite. And they can get an appliance to you often within 24 hours.

Ordered a Falmec Polar Evo rangehood ($2,149) on 21 May with a requested delivery of 12 June. Paid in full upfront. The delivery date came and went with total silence — I had to chase them five days later to find out what was going on.
Only then was I told my order is a "proforma" item: Appliances Online holds no stock, my money went straight to the manufacturer, and they simply wait. In other words, they took full payment on day one for a product they had no control over and no date for — and only explained this after the deadline passed.
What followed was three weeks of "we're following up": no ETA, then "approximately 1–2 weeks," then a letter telling me the timeframe was "an estimate only" and refusing any responsibility for the consequences. Those consequences are real: my newly built home cannot pass final inspection over this one appliance, we cannot move in, and the open cavity left for the rangehood has let pests into the house. Their position on compensation: not our problem.
A contract with Appliances Online apparently means Appliances Online's obligations end the moment they've taken your money. Six weeks on: no rangehood, no firm date, no accountability. Matter now going to Consumer Affairs Victoria.
Do not order anything from their "proforma" range unless you're happy to pay thousands upfront for an indefinite wait — and check the fine print they'll quote back at you when the date slips.

This is just a great company to deal with and don't know why you would go anywhere else. From ordering to delivery, it is seamless and they are a pleasure to deal with from the ordering staff through to the delivery guys.

A fabulous service for people who live regionally. I have purchased a washing machine, a dishwasher for home & dishwasher for our property & have found the service & price great. I love that they will price match & also offer free delivery & removal of old appliances. Communication on delivery day is informed by app where u can track the driver & get an accurate delivery time. A very easy process.

Amazing service and products

I’ve used Appliances Online several times and wouldn’t buy from anywhere else. The service is perfect.
Ordered my fridge on Friday it was delivered on Saturday.

I'm giving 4 stars because I have used Appliances Online before for bigger items and they were good. They are losing a star because my recent experience ordering a toaster was a debacle.
Similar to Jay Lee's experience below. I was given a delivery date the day I ordered but I received no email or SMS about the delivery time until an SMS arrived at 7am stating it will arrive that day between 3pm-5pm. So I figured it was safe to go to the cinema(no phone). When I got out at 1pm I had half a dozen missed calls. They had attempted to deliver at 12:30. Got the same response as Jay Lee that it would be another week before it could be resent.
While talking to support they said they were going to send an email and to respond to it giving authority to leave the package if I was not home, which I did do.
A week later, a day before it was due, I get another call stating the re-sending hadn't been handled correctly and they had no stock so they were going to send it from another warehouse via Aust Post. Today I get a notification from aust post stating it will arrive today (no timeframe) and requires a bloody signature. There goes my plans for the day.

They really need a checkbox on checkout for smaller items giving authority to leave the package. Or do some deals with local businesses for a local collection point, at least for moderately sized towns of over 60,000 people like ours....

Excellent service, excellent price. Next day delivery! Communication good too. Can’t do better.