Apposta Reviews 

6,721
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

ordered 2 shirts on the 25th september was suppose to be shipped on 12/10, Can't get access to thier website, all messages to them have no reply! Saw on Trustpilot that they have been liquidated and... See more

Rated 5 out of 5 stars

Absolutely delighted to have finally found a shirt maker that delivers! The website clearly outlines how to take measurements and contacts the client if the measurements seem a little inaccurate (as... See more

Rated 5 out of 5 stars

Great choice of fabrics, including high-end options. Love the linen range! Multiple options to choose from, requires attentive selection keeping in mind the style and usage in mind. Excellent online... See more

Rated 5 out of 5 stars

Having found it virtually impossible to buy a smart short sleeve shirt to fit ( especially without a button down collar) for a wedding in a store I searched online and found Apposta. Selected a lovely... See more

Company details

  1. Men's Clothing Store
  2. also in
  3. Clothing Store

About Apposta

Written by the company

Your perfect-fit shirt, created online, made in Italy.

Apposta is an Italian online shirtmaker which enables you to create a unique shirt for your measurements and taste.

Apposta was founded by an Italian fourth-generation shirtmaker. His knowledge of the Italian textile industry and supply chain allows Apposta to consistently create high-quality custom-made shirts. This expert knowledge of shirtmaking is combined with digital innovation. As a result, the brand is able to offer customization and made-to-measure services to a global customer base.

Authentically Italian

Drawing on four generations of shirtmaking expertise, Apposta shirts are created in Italy using premium fabrics.

Custom-Made

The online made-to-measure service enables you to create custom-made shirts with the perfect fit guaranteed. There is no extra cost to use this service.

Variety

With one of the world’s largest fabric inventories and many different design choices to choose from, Apposta offers a wide variety of customisation options.

Sustainability

Apposta shirts are only ever created on demand and create minimal waste. Sustainability is intrinsic to Apposta’s production processes.

Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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3.9

All reviews

(6,721)

80 reviews in the last 12 months

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Rated 3 out of 5 stars

Amazing shirt (especially for the price), but a lot of work to do on communication with customers

The online process of choosing the fabric, selecting all the personalized touches and entering the measurements was really good and the ordering process was overall a very enjoyable experience.
The shirt I received is really nice, the fabric is absolutely amazing, the stitching is top notch, all the personalized details I had chosen were done exactly as I wanted, and the fit is really good.
However, everything that happened between the payment and me receiving the shirt really left a bad taste to that experience...
First their customer support contacted me saying that I must have made a mistake in entering my measurements because the overall length and especially the sleeves length was too short compared with the rest of the measurements. I told them that it wasn't a mistake and that I indeed was a short guy with short arms, and despite that they asked me to redo the measurements and also measure another shirt I owned to confirm these. After that, I still had to literally bargain with them to ask them to actually make the shirt to my measurements because they still did not want to do it... Not only did this feel humiliating because they thought I must be so much of an idiot that I was not able to follow their very simple guide on how to take these measurements, but also because it was literally unthinkable for them to be as short as I was.
Anyway... After that, I was told the shirt would be made in two weeks and then shipped through UPS in 1-3 days. However, they failed to mention that between the shirt being ready and it being shipped to me it would have to go to another country to their logistics center which would add another week to the whole process.
Finally, upon receiving the package UPS also asked me to pay a 12€ VAT + 28€ handling fees (on top of the shipping cost I had already paid when ordering). I am fine with paying 12€ of VAT, of course, but the 28€ of handling fees (despite not being Apposta's fault directly but a UPS problem) is another suprise I could have done without. Especially when other online menswear brands such as Spier and Mackay are able to calculate all the fees for international shipping at checkout and even give you the option to pay for it in advance to avoid these types of surprises.
Overall I would still recommend Apposta to my friends because the actual product is absolutely amazing for the price, but it feels like the overall process could have gone so much better... If they could just work on improving communication with their customers this experience could truly
be amazing.

October 15, 2024
Apposta logo

Reply from Apposta

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed the customization process and are satisfied with the quality of your shirt.
We are sorry for the issue with the measurements verification emails. We do follow customer instructions, and we are completely fine with the unicity of individual bodies. We double-check the measurements with the customer when we detect a potential mistake only to make sure everything is correct, so he can receive his perfectly fitting shirt. Because of a communication mistake on our side, it sounded like we wanted to override your measurements, and we apologize for this.
Regarding delivery times, we would like to clarify that all shipments go through the UPS logistics centre in France. This step usually takes one to two business days; however this time UPS unexpectedly delayed.
The amount UPS requested from you should be relative to duties and handling fees associated with the import procedure, which may apply outside the EU depending on national regulations. To make sure, we are currently checking to verify what these charges referred to.
Best regards,
Apposta

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Rated 5 out of 5 stars

Apposta shirts are exactly the size I…

Apposta shirts are exactly the size I asked; the after sale service challenged one of my measurements and I was given the opportunity to review it. The collar is well done. I definitely recommend the service

October 7, 2024
Rated 5 out of 5 stars

Fantastic shirts

Great service, good fabrics and reasonable pricing for made-to-measure shirt. Will be buying more shirts for Apposta in the future. Fit was spot-on and as specified by me.

October 7, 2024
Rated 4 out of 5 stars

The shirt patterns were not lined up

The shirt patterns were not lined up - it was a prince of wales check, just expected better alignment of the pattern. There were a couple of loose thread ends that also needed to be trimmed. The shirt fits well and overall pleased with purchase.

October 7, 2024
Apposta logo

Reply from Apposta

Hello Ibrahim,
Thank you for your feedback. We're glad to hear that the fit of the shirt meets your expectations and that you're overall pleased with your purchase.
Regarding the misalignment of the Prince of Wales check pattern you mentioned, we focus on aligning the pattern at the front placket and pocket (if applicable) to ensure a polished look.
We'll certainly share your comments about the loose theads with our production team to enhance our quality control processes.
Best,
Apposta

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Rated 2 out of 5 stars

Additional costs for shipping

I think you should explicitly clarify that shipping may involve additional costs for the customer. Many companies that sell with shipping abroad calculate the total value when indicating the shipping price. In my case, UPS charged me 80 euros more for customs and handling costs.

September 27, 2024
Apposta logo

Reply from Apposta

Hello Alejandro,
We’re sorry to hear that you were disappointed with your experience regarding shipping costs.
On our website, we do indicate that for shipments outside the EU, customs duties and taxes may apply, which are not determined by Apposta.
We aim to provide clear information about potential charges. You can find more details on our shipping policy here: https://www.apposta.com/sp/shipping-and-delivery.3sp
We appreciate your suggestion on enhancing our communication, and we will continue to work on making this information as clear as possible.
Best,
Apposta

Rated 3 out of 5 stars

The shirts are very difficult to iron


The shirts are very difficult to iron. I keep getting wrinkles.

September 25, 2024
Apposta logo

Reply from Apposta

Hello,
We’re sorry to hear that you’re having difficulty getting them wrinkle-free.
The fabrics purchased are designed to be easy iron. However, it’s important to note that any wrinkles can also depend on how the shirts are washed. We recommend washing them gently and avoiding excessive spinning in the washer, as this can help reduce the appearance of wrinkles. For detailed care instructions, you can visit this link: https://www.apposta.com/sp/guides/care-shirt.3sp
We appreciate your input, as it helps us improve our products and customer experience.
Best,
Apposta

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Rated 5 out of 5 stars

Very good work!

The expections were met. I was able to choose the right fabric and the size measurements i did were the correct ones. So, the end result was a superb shirt and fast delivery.

September 30, 2024
Rated 1 out of 5 stars

Poor service

First of all It takes weeks to months to get delivery once ordered. Then there is the issue of "3% tolerance" which is stated as a reason If the shirts are not what you requested, even though in my case the final sizes are way out on the last two shirts, spent £1200 on 4 shirts and wont be using this service again as not reliable and customer service is not great, at these prices I can go to a local tailor and get proper custom fit shirts

RESPONSE TO THEIR REPLY:
Im not prepared to go out of my way to send you these shirts back (you should arrange this) - I sent you pictures to show the shirt was way out of measurement but you disputed this so its clear you make it difficult if there are any issues, I just wont use your service again as it is poor as I stated on my review, will find another tailor

Maybe I will try Proper Cloth as detailed in other reviews on here

October 1, 2024
Unprompted review
Apposta logo

Reply from Apposta

Hello Arfan,
The order placed in mid-August was delivered in September, like all the other orders placed in the same period, because the shirting factory was closed for a summer break, which was advertised on the website's home page.
You placed your initial order in May, which was remade, even though it was not strictly required, to slightly adjust the original measurements.
The subsequent two orders were produced based on these updated measurements. These shirts underwent thorough quality control and were found to comply with the required measurements.
The shirts are made from different fabrics, and the behaviour of these materials can vary depending on their composition and weave. A tolerance of 3% should be taken into account, which is standard in the industry:
https://www.apposta.com/sp/perfect-fit-guarantee.3sp
https://www.apposta.com/sp/support.3sp
These shirts from your subsequent two orders met our quality standards, and do not compromise wearability.
So, we invited you to return these shirts at your expense. Upon receipt, we would have conducted a thorough measurement check through a photographic analysis. Should the discrepancies exceed the 3% tolerance, we would have remade the shirts and reimbursed the shipping costs you incurred, but you refused.
Best,
Apposta

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Rated 3 out of 5 stars

My first order was a disaster

My first order was a disaster. Way to narrow, in spite of my measurements being correct. Shirt had to go into the dust bin!
Well, I tried a second time, exaggerating the measurements- perfect!
I think I shall order some more.

September 11, 2024
Apposta logo

Reply from Apposta

Hello Magnus,
thank you for your review. We are pleased that you are happy with your second purchase.
It is possible that there was a typo in your first measurements profile, which leaded to a shirt too small in the chest.
Best,
Apposta

Rated 1 out of 5 stars

Buyers Beware

I'm a long-time customer of Proper Cloth and the Apposta site would pop up every time I searched on Proper Cloth so I decided to give Apposta a try. I found a fabric that I liked and that was priced at $183 USD so I proceeded to purchase it. When i got to the check-out the fabric price increased to $215. Thinking I made a mistake, I went back to check and the $183 price was correct so I took a screen shot of it and sent Apposta an email showing the screenshot of the pricing, as my shirt remained in my cart. It took 2 subsequent emails to them and 4 days for them to get back to me only to tell me it was an issue of daily USD to Euro conversions. Sure enough when I went back online after 4 days they had changed the price to the higher value; I presume they needed 4 days for their web team to change the pricing to match. And by the way, the daily USD to Euro conversion does not fluctuate 18%! Very sad that a company has to stoop this low to solicit sales using bait-and-switch tactics like this.

September 23, 2024
Unprompted review
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Rated 4 out of 5 stars

The shirts construction and material…

The shirts construction and material are fantastic; service and selection are good too; only problem is ridiculously expensive shipping costs via UPS.

September 11, 2024
Apposta logo

Reply from Apposta

Hello,
thank you for your review.
The money that UPS requested before delivery are not shipping cost, but import duties and taxes that may apply to deliveries in countries outside the EU: https://www.apposta.com/sp/shipping-and-delivery.3sp
Best,
Apposta

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