Apsley & Heron Reviews 

90
•
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I cannot emphasise enough how amazing these guys are! I ordered a necklace for my wife’s birthday (from our new born daughter) which unfortunately didn’t arrive, however this was the fault of Royal M... See more

Rated 5 out of 5 stars

Lillie communicated with me about my order and took care to ensure it arrived on time before my son left London. The quality and appearance of the necklace were just as pictured, and we were wowed by... See more

Rated 1 out of 5 stars

If you get your order you will like it, however the organisation and day to day running of the buisness is so awful that I feel compelled to give a 1 star review. The amount of false promises, mistake... See more

Company details

  1. Jewelry Designer
  2. also in
  3. Jewellery Manufacturer
  4. Jewelry Appraiser
  5. Jewelry Engraver
  6. Jewelry Repair Service

Written by the company

Founded in 2019 Apsley and Heron started with the mindset of producing contemporary fashionable jewellery, driven by its ethos of wanting customers to embrace their beauty and individuality. We offer a range of services that allow you to add your own special touch or craft a jewel from the depths of your imagination. Our skilled team of designers and producers are here to help. Whether you'd like to create an original piece from scratch or add a unique flair to an existing jewel, we can do it all. Unlock a comprehensive suite of jewellery care services tailored just for you. From professional polishing that restores brilliance to meticulous ring resizing and repairs or alterations, we ensure your cherished pieces stay radiant. Book now for customised care that safeguards the beauty and longevity of your jewellery. Our products always come overflowing with passion and love. Each piece of jewellery is creatively designed, carefully built and thoroughly examined to ensure the best quality for our customers. Our goal is simple, we want to provide top quality on trend versatile jewellery to make you feel confident and empowered everyday. We have something for every occasion, whether it be a simple stud to wear to the office or that certain necklace to complete your evening outfit, it’s consistently wearable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(90)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

I have still not received my package…

I have still not received my package and there is no tracking

July 19, 2024
Apsley & Heron logo

Reply from Apsley & Heron

Hello Sheri,

I’m really sorry to hear about the delay with your package. Due to the situation in Israel, postal services have been slower than usual. Thankfully, I’ve checked the tracking and see it’s now been delivered.

I understand the frustration, and I appreciate your patience. Please reach out if you need further assistance.

Thank you for your understanding,
Lillie

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Rated 5 out of 5 stars

ABBA necklace

I recently bought your ABBA necklace for an upcoming visit to Voyage. The item arrived in time and the necklace is gorgeous. Already recommended you to friends, wouldn't hesitate to buy again

July 11, 2024
Rated 5 out of 5 stars

Great quality and customer service

Great experience, quality and customer service. I ordered a customised necklace and the shop helped me design everything I wanted and were extremely helpful from start to finish.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful product, great service and really fast delivery!

I ordered 5 different necklaces for my bridesmaids, and they were all absolutely gorgeous and great quality! Apsley and Heron were great in getting them manufactured and delivered within a short space of time, which was massively appreciated. All my girls loved their necklaces and the beautiful packaging they came in. Could not be more pleased!

October 28, 2023
Unprompted review
Apsley & Heron logo

Reply from Apsley & Heron

Hey Maria,

Thank you for your glowing review! We're thrilled you loved the necklaces and packaging. Ensuring timely delivery and top-notch quality is always our priority. We're grateful for your trust and look forward to working with you again in the future.

Best regards,
Lillie
Apsley & Heron Team

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