apsmilecare.co.uk Reviews 

623
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the warm and welcoming reception staff, noting that expert dentists and hygienists provide clear explanations and first-class treatments. Patients consistently feel completely at ease during appointments due to the gentle, supportive, and professional approach of the entire team. Some people were satisfied with the dedicated pediatric care, highlighting how exceptionally patient and calm the dentists are with young children. Reviewers also appreciated the prompt emergency appointments, stating that urgent dental issues are always handled efficiently and professionally. Consumers warmly recommend the local practice for its consistently friendly atmosphere and highly reliable scheduling.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting the friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that appointments are consistently prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can honestly say that AP Smile care is the most caring and knowledgeable practice I have ever experienced. I have been with them for over 14 years and would never consider going anywhere else. Jo is... See more

Rated 5 out of 5 stars

Very happy as always with both my routine check up appointment today with Jo my dentist and Sabina my hygienist. From the moment you arrive, everyone makes you feel very welcome . My dental problems... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 I had a fantastic experience with Sabina my hygienist! She was incredibly professional, gentle, and thorough throughout the entire cleaning. She took the time to explain what she was doing... See more

Rated 5 out of 5 stars

I've been a client of AP Smilecare since it started and was with the same practice (before it became APS) for many years before that. The whole practice is very professional and caring, from rec... See more


Company details

  1. Emergency Dental Service

Information provided by various external sources

AP Smilecare in Blackburn, Lancashire are a leading private dental practice providing high quality cosmetic and general dental services for healthy smiles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

623 reviews

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4.9

All reviews

(623)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

My hygienist is excellent!!!

My hygienist is excellent. She explains everything to me step by step and how to improve my gums and dental routine.

I rarely give anyone an excellent or 5 star as I feel there is always room for improvement but I genuinely feel the practice has the best hygienist

May 20, 2025
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Rated 5 out of 5 stars

Emergency Treatment


I had a dental problem and immediately got an emergency appointment. Sara was brilliant - she recognised the issue and sorted it out on a short term basis.She then explained my options going forward. Thank you.

May 16, 2025
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Rated 1 out of 5 stars

I was referred to this clinic by NHS…

Shocking! I was referred to this clinic by NHS for treatment. I asked about costs for an additional filling, The branch manager stormed in and told me to get out without any obvious reason, I had never experienced anything like it. I felt really embarrassed. I would never recommend this surgery. (Can you imagine being shouted at when you are in pain and you cannot talk? The manager literally told me to get of the chair and leave. They didn't do much to acknowledge the complaint. I give it a less then 0.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the Best in Town !

Absolutely the best! Dr. Usman at AP Smile Care is simply amazing. His expertise and gentle approach make every visit a breeze. The entire staff is friendly and welcoming, creating a comfortable atmosphere. I always leave feeling well taken care of and with a brighter smile. Highly recommend! ⭐⭐⭐⭐⭐

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service! I rang up on a Monday morning and they asked me to come to the practicec in 30mins! Didn't have to wait very long to see the dentist. He explained everything (I needed an extraction) very clearly. His communication was excellent and the dental nurse along with all the staff were very friendly.

March 31, 2025
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Rated 5 out of 5 stars

Treated with care and consideration

I really should learn that a trip to the dentist is no longer the fear inducing ordeal of my childhood. Once again, I was treated with care and consideration and despite having to submit to the drill, Jo administered the dreaded injection with real care and then carried out the treatment, explaining all the while what was going on. I don't suppose I will ever look forward to a visit to the dentist but AP Smilecare is the closest I'm likely to come :-)

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing care and understanding

Having been through a few difficult years my return to AP Smilecare was handled with absolute care and understanding. Sara in particular took the time to understand things and was so professional and heartfelt in her approach it really did make my recent visit enjoyable. All i can say is thankyou.

March 11, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Dental Care, Reception Feedback

I had a positive experience as usual at AP Smilecare for my recent check-up with Dr. Hazra and her assistant Saff -- both of whom are always very good; the clinic itself was clean and comfortable. Booking and wait times were also efficient.

However, I found the initial welcome from the receptionist to be lacking. Upon arriving, I was simply asked for my name without any greeting or eye contact. While I appreciated the receptionist's friendly engagement of casual chat when I was making my payment to another receptionist at the end of my appointment, the timing was a bit off. A warm greeting at the start can really set a positive tone for a patient's visit, and being mindful of timing during interactions is also important. I hope the clinic will take this feedback into consideration.

March 10, 2025
Unprompted review
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Reply from apsmilecare.co.uk

Thank you for your feedback, we will discuss this with the reception team.

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Rated 5 out of 5 stars

Very professional service

Very professional service , from reception to doctor's treatment.
Very happy and confident for future appoinments.

March 4, 2025
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Reply from apsmilecare.co.uk

Thankyou for your feedback

Rated 5 out of 5 stars

It was a very good meeting and cleaning…

It was a very good meeting and cleaning and as always, smiling and positive and feel good in the dentist's chair. It can be a daunting place, like in the film Marathon Man, but not with my hygienist and dentist, and their team of expert helpers. I had some of the numbers explained, some advice and a little bit of sugar free encouragement. Always a pleasure, thank you team.

February 27, 2025
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Reply from apsmilecare.co.uk

Thankyou for your feedback

Rated 5 out of 5 stars

Visit to the hygenist

As always Sabina & her nurse were pleasant, friendly & made sure I was comfortable when doing my scale & polish 😁

February 25, 2025
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Reply from apsmilecare.co.uk

Thankyou for your feedback

Rated 5 out of 5 stars

AP Smilecare is the best!

Jo, my Dentist, is the best I've ever had in 63 years. She's so gentle, reassuring, and efficient beyond words. I have always been a very nervous patient but I don't panic as much now when I'm seeing Jo. I also have mobility issues and these are always taken into account with the chair and neck support. Today I needed emergency treatment and I was seen quickly and dealt with there and then. The staff on reception are always so friendly and accommodating.
There isn't enough star rating for AP Smilecare as they exceed it beyond and beyond.

February 14, 2025
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Reply from apsmilecare.co.uk

Thankyou for your feedback

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Rated 5 out of 5 stars

Excellent experience as always.

Excellent experience as always.
Feel very at ease for someone who is generally nervous at the dentist.

February 13, 2025
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Reply from apsmilecare.co.uk

Thankyou for your feedback

Rated 5 out of 5 stars

Excellent as always

Excellent as always. I’m a long standing client at AP Smilecare. I recently visited the Hygienist and her assistant and the level of service was superb. The attention to detail including advice on oral hygiene, cleaning and brushing techniques helps me keep my gums and teeth in very good condition. They are always very caring during cleaning and minimise and discomfort. I wouldn’t go anywhere else

February 7, 2025
Unprompted review

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