New agent, Marrisa, stopped by after advising us other pending service and introduced herself. She asked for and specific needs or issues. Provided service for this month and showed pictures of... See more
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Absolutely horrible communication. My appointment was rescheduled for later in the week without reaching out to me if that time would work. When the tech came and the gate was locked, he didn't call o... See more
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Came as scheduled. Knew what to do. I wish Aptive would give workers an idea of the problems before they come. I also wish that company could give customer an appropriate time of arrival when scheduli... See more
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Friendly, professional service. Technician was knowledgable as well. He took great care to provide post-treatment instructions and treated our property with great respect. As we are new, to Aptive, he... See more
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Company details
- #2 of 5 best companies in Pest Control Service
Written by the company
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7801 North Lamar, Suite E182, 78752, Austin, TX, United States
- 15127102494
We overthink pests so you don't have to.
4.4
Excellent
221 reviews
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Great job!!!
May 23, 2026
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for the fantastic review! We're thrilled to hear you had a great experience and that your service left such a positive impression.
Thank you for choosing Aptive to help protect your home. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled. We look forward to serving you again at your next visit.
-Jasmine, Aptive Care Team
Absolutely horrible communication
Absolutely horrible communication. My appointment was rescheduled for later in the week without reaching out to me if that time would work. When the tech came and the gate was locked, he didn't call or text to get the combination. (The code should have been in my file from previous visits.) And then they marked my service as complete so nobody called to reschedule. It took over a month to get someone back out here.
July 4, 2026
Reply from Aptive Pest Control - Austin
Hi Jennifer,
We're sorry to hear about your experience. We understand how frustrating it must have been to have your appointment rescheduled without your input, for the service professional not to contact you when they couldn't access your property, and then to have the visit marked as complete, resulting in such a long delay before the issue was corrected.
This isn't the level of communication or service Aptive strives to provide, and we appreciate you bringing these concerns to our attention. We'd like the opportunity to review what happened and make sure your concerns are handled appropriately. Please reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and work toward making this right. Thank you for your honest feedback.
-Jasmine, Aptive Care Team
New service technicians first visit.
New agent, Marrisa, stopped by after advising us other pending service and introduced herself. She asked for and specific needs or issues.
Provided service for this month and showed pictures of specific areas addressed.
Job well done.
July 1, 2026
Reply from Aptive Pest Control - Austin
Hi Tom,
Thank you for your wonderful review! We're so glad to hear Marissa made such a great first impression by introducing herself, taking the time to ask about any specific concerns, and keeping you informed throughout your service with photos of the completed treatment. That level of communication and attention to detail is exactly what we strive for at Aptive.
Thank you for choosing Aptive to help protect your home. We'll be sure to share your kind words with Marissa. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled.
-Jasmine, Aptive Care Team
They doing me dirty…
I wasn’t given a time frame of when they would be at my house. I got a text from technician saying he will be here in 30 minutes at 8:53 am. I check my cameras at 917 to see my camera caught him walking away from my door at 9:16. I texted him right away at 917 asking he’s ready to come do the inside, he stated he already left. He sent pictures showing he did just the front half of outside my home and marked it as completed. So I had to schedule a reserve. Time frame was 8-12. No one called or showed up so I called aptive. They said my appointment was canceled and rescheduled for July 6. No one told me it was canceled so I sat here waiting for nothing. Then I rescheduled for that same day for evening appointment. 1-4. No one callled or showed up. I called aptive. Person said it was actually 1-5. I waited till 5, no one came. Operation manager couldn’t get ahold of service tech either. No one showed up. So now I have to miss a day of work, again, for someone who may or may not show up for a reservice, and I can’t cancel my contract. It’s a complete scam.
June 22, 2026
Reply from Aptive Pest Control - Austin
Hi Cortney,
We can understand how frustrating this experience must have been. Missing multiple appointments, receiving conflicting information about scheduling, and having to take additional time away from work is not the level of service Aptive strives to provide. We know how important clear communication and dependable scheduling are, and we're sorry we fell short. Your feedback has been shared with the appropriate team so this can be reviewed and handled with the attention it deserves. We appreciate you taking the time to share your experience, and we hope we'll have the opportunity to rebuild your confidence in Aptive.
-Jasmine, Aptive Care Team
Sales lady great, the rest not so much
1. The sales lady was very nice, believed in the product and stands behind it.
2. The technician who came to our house the first time was very thorough, he actually brought a team of trainees and they went around the yard applying the product all the way to the back of our acre property.
3. The next technician who came to our house actually didn't show up at all.
4. When I called customer service to explain that no one had showed up they just said let me reschedule you. No apology just rescheduled for a few days later and told me it would be between 8:00 a.m. and 4:00 p.m.
5. On the date of the next treatment the technician didn't show up until 4:30, he sprayed a little in the front yard and put a little ant killer in the backyard did not go all the way to the fence did not spray as far as we know and did not knock on the door and let us know they were even there. We have a very large dog that could do some major damage if you go into our backyard without us knowing and he happens to be out there. Thankfully that did not occur.
5. When I discussed this with the very nice sales lady she explained that the person I talked to on the phone set up the scheduled appointment for 8:00 a.m. to 8:00 p.m. which tells the technician they can come anytime during the day.
6. What I find with this company is a lot of miscommunication a lot of disregard for their customers by not doing the job that the sales team promises they will do. They have even made mistakes on the billing and send us email saying they're sorry for how they charged us for tax when they were not supposed to or I don't even understand it all. I'm still waiting to see if any of their technicians stay long enough to be good at their job.
June 24, 2026
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share such detailed feedback. We truly appreciate you recognizing the professionalism of our sales representative and the thorough work performed during your initial service. At the same time, we're very sorry to hear that your subsequent experiences did not meet those same expectations. From the missed appointment and lack of communication to the incomplete treatment, scheduling confusion, and billing concerns, we understand how frustrating this has been, especially after such a positive first impression.
This is not the level of consistency or communication Aptive strives to provide. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to make things right. Please reach out to socialmedia@goaptive.com directly so we can review your account, address each of the issues you've outlined, and work toward restoring your confidence in our service. Your feedback is invaluable as we continue working to improve the experience we provide to every customer.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Austin
Hi Geleeia,
Thank you for your feedback! We're glad to hear you’re seeing results from your service, even if it was just one and already taken care of. At Aptive, our goal is to reduce pest activity and keep your home protected, and we appreciate the opportunity to help with that.
We’re grateful for your trust in Aptive and will continue working to keep things handled.
-Jasmine, Aptive Care Team
This has happened several times
This has happened several times. Call that on their way or show up with NO prior scheduling.
Last time they texted on june sixth, they were on their way, and I caught it.And I said, no, i'm not here.I need I need you to you to do at least 48 hrs call to schedule. Twch saud he would add to notes. Tech today checked and not there.
The guy just shows up because he texted me 20 mins prior but I did not have phone with me and did not respond. didn't have my phone with me. Nice guy and not those guys' fault, but they never give you a warning or ask.If you're going to be there, they just want to show up. It’s not the Techs, it's the scheduling, i'm about to cancel with active and find a pest control that will respect me as person and a customer and do what I ask to let me know ahead and not lie to.
Techs are usually Great. I am just very, very frustrated with office. This has been going on for a while.
June 17, 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Linda,
Thank you for sharing this detailed feedback, and we’re truly sorry for the frustration this has caused. At Aptive, we understand how important advance notice and clear scheduling are, and we understand how disruptive last-minute notifications can be.
We also appreciate your recognition of our service professionals' professionalism, even in a difficult situation. Your concerns about communication and scheduling are valid, and we’d like the opportunity to review what’s been happening and make it right. Please reach out to socialmedia@goaptive.com directly so we can look into your account and ensure your preferences for advance notice are properly documented and followed. We want your experience to be handled the right way moving forward. We've got this handled.
-Jasmine, Aptive Care Team
I appreciate the technician’s feedback…
I appreciate the technician’s feedback on what he focused on during his visit
June 10, 2026
Reply from Aptive Pest Control - Austin
Hi Kim,
Thank you for sharing your feedback about your experience with Aptive. We’re glad to hear you appreciated the service professional’s communication and the way they explained what was focused on during the visit.
That kind of transparency is something we really value, it helps ensure you always feel informed and confident about the work being done at your home. We appreciate your trust in Aptive and are happy to keep things handled so you know exactly what’s being taken care of each visit.
-Jasmine, Aptive Care Team
I like that the technician notified me…
I like that the technician notified me beforehand. However, the service was scheduled for a Sunday and I was at Church. I never saw the technician or got the chance to talk about my concerns.
June 2, 2026
Reply from Aptive Pest Control - Austin
Hi Brenda,
Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the advance notification before service, but I’m truly sorry the timing on a Sunday meant you weren’t home and didn’t get the chance to connect with your service professional or share your concerns.
We understand how important it is to have that direct communication during a visit, and it’s disappointing that you missed that opportunity. We appreciate you bringing this to our attention, and we’d be happy to help arrange a follow-up so your concerns can be addressed.
-Jasmine, Aptive Care Team
Good Service Techs Must Be Few and Hard to Find
The quality of this pest control company'd services really depend upon the individual service person and their actual knowledge as well as training skills acquired. I've been a customer for quite some time now, and have seen some technicians that offer little to no accurate advice, or on the other hand, I've seen some excellent technicians that are highly skilled. They ALL, however, have a scripted and memorized introduction of what all they will do for you today, and how they will go above and beyond the call of duty in order to win s 5-star review for their most excellent service. Yeah, well that's not happening. Three minutes later they're down the road, and you realize they didn't even check the rat traps to freshen the bait, because I had forgotten to mention that it probably needed to be done. They are actually supposed to check every time they service a customer. So if you don't tell him specifically what you want treated, it won't get their attention.
May 30, 2026
Reply from Aptive Pest Control - Austin
Hi Julie,
Thank you for taking the time to share this detailed feedback. I’m sorry to hear your experience with Aptive has felt inconsistent, especially around important items like checking and refreshing rodent stations.
We aim for every visit to be thorough and proactive, not dependent on customers needing to point things out. Please reach out to socialmedia@goaptive.com so we can review your account and make sure all service expectations are being consistently followed. At Aptive, we’ve got this handled, and that includes making sure your service is complete and reliable every time.
-Jasmine, Aptive Care Team
Gate was left open
Gate was left open. Didn't fill bait boxes or send pictures as requested
June 5, 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Thank you for bringing this to our attention, Sheri. It's disappointing to hear that your gate was left open and that the bait stations were not serviced as expected. We'd like the opportunity to review the details of this service and ensure the rest of your treatment is completed to your satisfaction. Please email us at socialmedia@goaptive.com with your service address and any additional information you'd like to share. We're here to help, and really hope to hear from you soon!
-Alexis, Aptive Care Team
He was great
May 29, 2026
Reply from Aptive Pest Control - Austin
We're beyond delighted to hear that you had such a positive experience with our service professional, Amanda! It's always wonderful to know when a team member makes a great impression during a treatment.
We truly appreciate your feedback and are grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Austin
Hi Glenda,
Thank you for the great feedback! We’re so glad to hear you’re extremely happy with Terrance and your experience with Aptive.
At Aptive, our goal is to make sure everything is handled with care, consistency, and professionalism from start to finish, so it’s wonderful to know Terrance delivered that for you. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Austin
We really appreciate you taking a moment to share this with us, Nicole! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Austin
Hi Melanie,
Thank you so much for taking the time to share this! We’re really glad to hear your service has consistently been great and that Joseph did such a thorough job during your visit.
At Aptive, our goal is to make every service feel dependable, detailed, and fully handled from start to finish, so it means a lot to know that came through. We truly appreciate you choosing Aptive and are always here whenever you need us.
-Jasmine, Aptive Care Team
Good Representative for Aptive
The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
May 21, 2026
Reply from Aptive Pest Control - Austin
Thank you for taking the time to share your experience with us, B! We’re so glad to hear your service professional kept you informed with arrival updates, arrived on time, and provided friendly and efficient service during the visit. Sending photos afterward to show the completed work is an important part of keeping our customers informed, and we’re happy that stood out to you. We truly appreciate you choosing Aptive to help with your pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Austin
Hi Sue Ann,
Thank you for taking the time to share this. We’re really glad to hear you consistently have a great experience with our Aptive service professionals, that kind of reliability is exactly what we strive for on every visit. At Aptive, we take a we’ve got it handled approach so you can feel confident each appointment is taken care of with consistency and attention to detail. We appreciate you choosing Aptive and trusting us with your home.
-Jasmine, Aptive Care Team
Ramiro's Survey Response
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
May 16, 2026
Reply from Aptive Pest Control - Austin
Hi Ramiro,
Thank you for choosing Aptive and sharing such kind feedback! We’re so glad to hear our service professionals have made a positive impression through their professionalism, communication, and friendly service. We take a lot of pride in the people who represent Aptive, and it means a lot to know that shows in your experience.
At Aptive, we want you to feel confident knowing your home is cared for and everything is handled with knowledge, respect, and consistency from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Austin
Thank you for sharing this with us, Sharon! It's great to hear you received excellent service from our team. Providing reliable, high-quality care so your concerns are fully handled is always our goal, and we're so glad you've been satisfied. It's always a pleasure to treat your home, and we're grateful to have you as a part of Aptive!
-Alexis, Aptive Care Team
As always the attention to details and…
As always the attention to details and the communication were excellent
May 15, 2026
Reply from Aptive Pest Control - Austin
Hi Celina,
We really appreciate you taking the time to share this, and it’s great to hear the attention to detail and communication continue to stand out for you. At Aptive, we know those small but important touches make a big difference in how confident you feel about your service. We’re glad your experience has stayed consistently positive, and we’ve got it handled for you moving forward.
-Jasmine, Aptive Care Team
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