Aptive service techs are excellent! I have been using Aptive for almost 20 years: never an ant, siverfish, or cockraoch in my house or garage (neighbors that use another service can't say that). Serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
I wanted to leave a public review to give some well-deserved praise to Sergio, the Aptive technician who serviced our home in Novato. We’ve been dealing with a massive ant issue, and Sergio came... See more
Company replied
DJ was very attentive to my needs and did a great overall job. He treated the entire property and texted me pics of the completed work once done. I would definitely be happy if he was my regular servi... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Job!
DJ was very attentive to my needs and did a great overall job. He treated the entire property and texted me pics of the completed work once done. I would definitely be happy if he was my regular service rep!
October 15, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for giving DJ such wonderful recognition! We’re thrilled to hear that his attentiveness, thoroughness, and dedication made your Aptive service such a positive experience. We especially appreciate you highlighting how he took the time to treat your entire property and provide photos of the completed work. It’s even more rewarding to know he made such a great impression that you’d love to have him return for future visits! We’ll be sure to share your appreciation with DJ. Please reach out to socialmedia@aptivepestcontrol.com directly so we can note your service professional preference and do our best to accommodate your request. Thank you for trusting Aptive to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Aptive service techs are excellent
Aptive service techs are excellent! I have been using Aptive for almost 20 years: never an ant, siverfish, or cockraoch in my house or garage (neighbors that use another service can't say that). Service techs are: prompt; communicate well; polite and pleasant; listen attentively; and are detailed in their work. Today I had Andre R-S at my house; Andre gets 10 out of 10 stars!
October 8, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Bob,
Thank you for nearly 20 years of loyalty and trust in Aptive! It’s incredibly rewarding to hear that our treatments have consistently kept ants, silverfish, and cockroaches out of your home and garage. We especially appreciate you recognizing the professionalism, communication, and attention to detail our service professionals bring to every visit. We’ll be sure to share your outstanding 10/10 recognition with Andre R-S! Thank you for continuing to choose Aptive after all these years. We’re proud to keep your pest control needs handled with the care and consistency you deserve!
-Jasmine, Aptive Care Team
Aptive Pest control service
Jamar, the technician, was very friendly, knowledgeable, and efficient with the service!
October 2, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for recognizing Jamar! We’re glad his friendly approach, knowledge, and efficiency made your Aptive service such a positive experience. We’ll be sure to share your kind words with him. Thank you for choosing Aptive and trusting our team to keep your pest control needs handled!
-Jasmine, Aptive Care Team
The service today was great
The service today was great! I use it for two years, and today it was even better than before, that's the reason I put five stars now.
September 24, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for being with Aptive for the past two years! It means a lot to hear that today’s service stood out enough to earn your five stars. We’re always working to make each visit better than the last, and we truly appreciate your continued trust in our team. Thank you for letting Aptive keep everything handled with care!
-Jasmine, Aptive Care Team
The service Manny provided and his…
The service Manny provided and his willingness to help. He explained everything I asked and went above and beyond.
September 17, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for the wonderful recognition of Manny! We’re glad his willingness to help, clear explanations, and extra effort made such a positive impression. Going above and beyond to make sure customers feel informed and cared for is exactly what we value at Aptive. We’ll be sure Manny’s excellent work is recognized. Thank you for trusting us to keep everything handled with care!
-Jasmine, Aptive Care Team
Miguel did a great job servicing my…
Miguel did a great job servicing my home today. Areas that needed coverage were taken care of with the added plus of Miguel being respectful and kind.
September 2, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Mary,
Thank you for recognizing Miguel’s great work! We’re glad he made sure the areas needing attention were thoroughly handled while providing the respectful and kind service we expect at Aptive. We’ll be sure to pass along your appreciation to Miguel. Thank you for trusting us to care for your home!
-Jasmine, Aptive Care Team
Above and Beyond Service from Sergio!
I wanted to leave a public review to give some well-deserved praise to Sergio, the Aptive technician who serviced our home in Novato.
We’ve been dealing with a massive ant issue, and Sergio came out for a recall visit. From the moment he arrived, he was exceptional. He was very clear on what he could and couldn't do, helped us identify where the ants were initiating, and gave us practical advice on what we could do inside and outside our house to help limit them. On top of that, he was extremely mindful and careful regarding our pets while treating the area.
While we’ve always had kind technicians from Aptive, Sergio truly stood out. He actually listened to my frustration, showed real empathy, and went above and beyond to help resolve our problem.
August 25, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for taking the time to recognize Sergio and share such thoughtful feedback! We know how frustrating a significant ant issue can be, so it’s wonderful to hear that Sergio brought not only knowledge and thoroughness to your recall visit, but also genuine empathy and care. His clear explanations, practical recommendations, attentiveness to your concerns, and extra consideration for your pets are all qualities we’re proud to see represented at Aptive. We’ll be sure Sergio receives the recognition he deserves for going above and beyond to help get your ant concerns handled. Thank you for trusting Aptive with your home!
-Jasmine, Aptive Care Team
Knows where the problem is
Knows where the problem is, and taking care of it. Easy to communicate with George
August 24, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Bill and Elva,
Thank you for recognizing George! We’re glad he quickly identified the problem, communicated clearly, and took the right steps to get it handled. Aptive appreciates you sharing your positive experience with his service.
-Jasmine, Aptive Care Team
Chris cane out to address an unexpected…
Chris cane out to address an unexpected ant problem.
He explained everything he would do and covered all possibilities to eliminate the ant issue.
He was very thorough and courteous and friendly.
August 20, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Kristine,
Chris clearly came prepared to tackle that unexpected ant problem! We’re glad he took the time to explain the treatment plan, consider all the possible problem areas, and provide such thorough service while maintaining a friendly and courteous approach.
Thank you for choosing Aptive and for recognizing Chris’s great work. We’re happy to know your ant concerns were handled with such thoughtful attention!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
Hi Eugenia,
Hardworking people who take pride in what they do are such an important part of the Aptive experience! We’re glad the effort and dedication of our service professionals stood out during your visit. Thank you for choosing Aptive and trusting us with your home!
-Jasmine, Aptive Care Team
Text message before the pest control…
Text message before the pest control service!!
Great preparations!! Great pest control service job!!
Phone call - Live agent services!!
Easily make a new pest control appointment. Thanks!!!
August 18, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi there,
From the helpful text before your visit to the easy scheduling experience with our customer support agent, we’re glad every part of your Aptive service came together smoothly! Great preparation and communication can make all the difference.
Thank you for choosing Aptive and sharing your experience. We’re happy to make pest control convenient while keeping your home handled with care!
-Jasmine, Aptive Care Team
Efrain was fabulous
Efrain was fabulous, start to finish. He notified that he was on the way, came to the door and listened to my needs. Executed everything well and was humorous and sharp when sharing all he’d done. Super personality!
August 17, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Anne Marie,
Efrain sounds like he brought the perfect mix of great service and personality to your visit! We’re glad he kept you informed, listened carefully to your needs, followed through on everything discussed, and still managed to bring some humor to the experience.
Thank you for choosing Aptive and for giving Efrain such a fantastic shoutout. We’re happy to know your service was handled with skill, care, and a little extra personality!
-Jasmine, Aptive Care Team
Improvement in scheduling.
Improvement in scheduling.
I was previously a customer several years ago and canceled due to scheduling issues. A few months ago, salespeople assured me that those problems were in the past and that the company had addressed them. Clearly, they haven’t.
I have been rescheduled multiple times at the last minute. While the customer service representatives eventually resolve the issues when I call, I simply do not have the time to keep calling in to fix scheduling errors. Furthermore, my future appointments no longer show up on my account online—they seem to just get deleted.
Aptive needs to fix its scheduling system and ensure customer accounts accurately reflect upcoming appointments without requiring frequent phone calls to fix mistakes.
August 8, 2026
Reply from Aptive Pest Control - Bay Area
Hi Ken,
We understand why this is especially frustrating after you gave Aptive another opportunity based on the expectation that the scheduling experience had improved. Being rescheduled multiple times at the last minute, then having to repeatedly call for help, creates an inconvenience that you shouldn’t have to manage. We also appreciate you calling out the issue with future appointments disappearing from your online account.
Thank you for giving Aptive another chance and for being specific about where the experience is falling short. Please reach out to socialmedia@goaptive.com directly with your account information so we can review the scheduling history and account concerns and make sure they’re properly handled.
-Jasmine, Aptive Care Team
Communicative, Consistent, Effective
They have come every month consistently for 3 months and I have not seen a single bug or spider in the last 2 months! We had a big issue with black widows and roaches. I am very relieved. Staff is very communicative and easy going. I am from Modesto CA. I don't see a location for this area.
July 30, 2026
Reply from Aptive Pest Control - Bay Area
Hi Liz,
Thank you for sharing your experience! We’re thrilled to hear you’ve gone two months without seeing bugs or spiders, especially after dealing with black widows and roaches. That kind of relief is exactly what we want for our customers. We’re also glad our service professionals have been communicative and easy to work with. Thank you for trusting Aptive to keep things handled in Modesto!
-Jasmine, Aptive Care Team
Great experience
Great experience. Technician arrived promptly and did all his work in a timely manner.
August 4, 2026
Reply from Aptive Pest Control - Bay Area
Hi Donna,
Thank you for your wonderful review! We're thrilled to hear you had a great experience with David. It's great to know he arrived on time and completed your treatment efficiently. We'll be sure to share your kind words with him. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Great service.
He was prompt and listened to all my concerns and did a thorough job. Had knowledge to solve my issues.
July 31, 2026
Reply from Aptive Pest Control - Bay Area
Hi Darlene,
Thank you for your wonderful review! We're thrilled to hear your service professional arrived promptly, took the time to listen to your concerns, and provided a thorough treatment. It's especially great to know their knowledge helped address the issues you were experiencing. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Bay Area
We’re so pleased your visit went well and met expectations, Jane Siegel! Our team strives to provide effective pest control, thoughtful communication, and respectful service as we handle your pest control needs. It’s great to know that the approach made a difference. Thank you for being part of Aptive and for your continued trust in our team to handle your pest control needs!
-Alexis, Aptive Care Team
Real World Aptive Experience = Awful
Switched to Aptive after cold call and great sales team. Price was competitive but quality of service lacked. Their model appears to be give minimum service and then return if customer complains. I had 10 call backs (no charge) and quality never improved. Plus, every technician was different and there was no continuity so I had to re brief each technician. And then my rate increased 50%! And be careful their contract will cost you to cancel…like a lease. They’ve made money, minimum services, maximum cancellation. Do not use
July 10, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Steven,
Thank you for taking the time to share your feedback. We're sincerely sorry to hear that your experience with Aptive did not meet your expectations. We understand how frustrating it is to experience recurring pest issues, work with different service professionals each visit, and have concerns about your pricing and service agreement. This is not the level of service we strive to provide.
We've got this handled, and we'd appreciate the opportunity to review your experience in more detail. Please reach out to socialmedia@goaptive.com so we can review your account, better understand your concerns, and work toward a resolution.
-Jasmine, Aptive Care Team
Low life trash
Low life trash. Liars, scammers and buffoons. Totally incompetent, their “services” are over priced and worthless.
Throw in the constant solicitation and this company deserves to go under.
Steer clear!
July 20, 2026
Unprompted review
Reply from Aptive Pest Control - Bay Area
Hi Josh,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Aptive did not meet your expectations. We understand your frustration and take concerns regarding our service, pricing, and customer experience seriously.
We'd appreciate the opportunity to learn more about what happened and review your concerns. Please reach out to socialmedia@goaptive.com directly so we can investigate your experience and work toward a resolution. At Aptive, we're committed to listening to our customers and getting concerns like yours handled.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.