Aptive is fantastic! Jon always does a thorough job, and if I ever see insects, they come back and retreat right away. Amazing service all around.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Some things seem to have changed at Aptive. I had to call about scheduling, since none was listed. I don't know if I have the same location servicing my home. The technician went a bit too fast. Ov... See more
Company replied
Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the... See more
Company replied
Pablo did an excellent job arriving on time, answering my questions, asking me if there’s anything else, and offering to answer questions even if they came up after he left. He was very thorough, and... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
245 Roosevelt Rd, Bldg 9, 60185, West Chicago, IL, United States
- 13126354680
We overthink pests so you don't have to.
4.5
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sprayed for ants
April 25, 2026
Reply from Aptive Pest Control - Chicago
Hi Patty,
We appreciate you taking a moment to share this, thank you! It’s good to know your Aptive service professional was able to address the ant treatment during your visit.
Keeping pest concerns like ants properly handled is exactly what we focus on, and we’re always here to make sure your home stays protected. Thanks for choosing Aptive, we’ve got it handled whenever you need us again!
-Jasmine, Aptive Care Team
Pest Free
Today I was unable to be here when Steve arrived to service my house and property. He let me know ahead of time when he would be arriving and what he was going to do. He made sure to send me at least 10 photos of the areas he worked on while he was spraying or removing spider webs. I have not noticed any spiders or bugs so they must be doing their jobs correctly. I continue to look forward to a bug free house with Aptive Environmental.
April 30, 2026
Reply from Aptive Pest Control - Chicago
Hi Laura,
We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear Steve kept you informed ahead of time, followed through with a thorough service, and provided detailed photos so you could still feel confident in what was completed even while you weren’t home.
We’re also glad to hear you’re seeing fewer pests around your home, that’s exactly the kind of result we aim for. At Aptive, our goal is to make sure your property is consistently cared for, clearly documented, and fully handled from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Chicago
Hi George,
It’s great to hear your experience was timely, professional, and thorough, that’s exactly the standard we aim for at Aptive on every visit.
We’re glad everything felt handled smoothly from start to finish, with the level of care and consistency you expect. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.
-Jasmine, Aptive Care Team
The never call head...and sometimes…
The never call head...and sometimes don't show up!
Some of the techs are thorough but many are in and out so quick I have to call for reservices. Then they don't show up. I am going to cancel as soon as I am out of contract.
April 21, 2026
Reply from Aptive Pest Control - Chicago
We really appreciate you taking a moment to share your experience, Stephanie. I understand your frustration with communication around arrival times and appointments not being completed as expected, especially when it leads to needing additional service visits. This isn't what we want for any of our customers, and I’d really like to review your account and recent appointment history to better understand what’s been happening if that's something you're open to.
Please reach out to socialmedia@goaptive.com with your service address and any additional details you'd like to share that could help us better understand your experience, and we'll handle it from there!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Chicago
Hi Kelly,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear our team has been attentive to your needs and that you’ve experienced kindness and politeness during your service visits. That’s exactly the kind of care we aim to provide at Aptive.
We focus on making sure every visit is handled with respect, clear communication, and genuine attention to what matters most to you. Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Very professional and polite service…
Very professional and polite service technician who addressed all my needs.
April 18, 2026
Reply from Aptive Pest Control - Chicago
Hi Alison,
Thank you for taking the time to share this, we really appreciate it! We’re glad to hear your service professional was polite, professional, and took care of all your needs during the visit. That’s exactly the standard we aim for at Aptive.
We focus on making sure every service is handled with professionalism, attentiveness, and care so nothing is missed and your home feels well protected. Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Pest Control Acceptable, Customer Service Not
The representative who came out to do the treatment made a positive difference. He was thorough & communicated what was done on my property.I have some issues with the company’s reliance on automated communication. Sometimes, there is not an answer that fits the question asked. Last month on March 16, I had an appointment for the 1st treatment of the season. I had to cancel and rescheduled it online for March 24. On the 24th, I waited to hear from them when they were coming. No one contacted me and no one showed up for that appt. Even though I had a confirmation of the reschedule. Needles to say, I was not pleased and did not call but waited to see if I received any communication. I did not until the most recent treatment was scheduled on April 15. I did not need to reschedule and that is the treatment I’m reviewing. Cameren was the tech and his service convinced me to not cancel my account at this time. I have been very pleased with the lack of insects but the communication from the company needs to be less automated and more human centered. It’s very frustrating to have a scheduled appt. and no one show up. This March experience was the 2nd time that happened to me. I want to be home when someone is treating my house and I’m spending $174.
I honestly don’t think it’s too much to ask to have human contact when a schedule is made or needs adjusting.
April 15, 2026
Reply from Aptive Pest Control - Chicago
Hi Jan,
Thank you for taking the time to share this detailed feedback, and we’re glad to hear Cameren provided thorough service and strong communication during your recent visit, along with the positive results you’ve seen with pest reduction. That said, we understand your frustration with the missed March appointment and the lack of clear communication around it, especially after confirming a reschedule and planning to be home. That’s not how this should have been handled at Aptive. We also hear your concerns about automated communication not always providing the answers you need, and we agree that moments like this require a more human-centered approach.
We’d appreciate the chance to review what happened with your scheduling and make sure it’s properly addressed. We’ve got this handled moving forward and would welcome the opportunity to help make things right. Please reach out to us at socialmedia@goaptive.com at your convenience.
-Jasmine
Our technician listened to us and was…
Our technician listened to us and was knowledgeable.
April 23, 2026
Reply from Aptive Pest Control - Chicago
Hi Jayne,
Thank you for sharing this, we really appreciate it. It’s great to hear your service professional took the time to listen and provided knowledgeable service, that combination helps ensure your concerns are properly understood and addressed. That’s exactly what we strive for at Aptive.
We appreciate you choosing us, and if you ever need anything moving forward, we’ve got this handled.
-Jasmine
The technician was very communicative…
The technician was very communicative and detailed via text and gladly fulfilled a request to add more more traps and bait near the back shed.
April 22, 2026
Reply from Aptive Pest Control - Chicago
Hi Richard,
We really appreciate you sharing this, and it’s great to hear your service professional kept you well informed and took care of your request without hesitation. That kind of communication and attention to detail is exactly what we aim for at Aptive, making sure nothing gets missed and your service is tailored to your home’s needs. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
He came to the door and introduced…
He came to the door and introduced himself and asked if they were any questions or issues areas of concern. We addressed those he was very knowledgeable and shared some ideas as well.
April 22, 2026
Reply from Aptive Pest Control - Chicago
Hi Mary,
We really appreciate you sharing this, and it’s great to hear your service professional took the time to introduce himself and start the visit by listening to your questions and concerns. That kind of open communication and knowledgeable feedback is exactly what we aim for at Aptive, making sure you feel heard and supported while also getting helpful recommendations along the way. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
The service technician,Tyler
The service technician,Tyler, was exceptional. He did everything I wanted taken care of. And answered all my questions.
April 21, 2026
Reply from Aptive Pest Control - Chicago
Hi Kathy,
Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear Tyler delivered such an exceptional experience. It’s great to know he took care of everything you needed and took the time to answer all your questions, that’s exactly the level of service we aim for at Aptive. We appreciate you choosing us, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi Jerry,
Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear you’ve had a great experience with Aptive, especially with our communication, punctuality, and professionalism. That consistency is exactly what we aim for on every visit, making sure everything is clear, reliable, and handled smoothly from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
The tech was here for 5-6 minutes tops
The tech was here for 5-6 minutes tops. My husband looked in the cameras and asked me how much we pay for this. Bugs were flying all around my back door the same night.
April 21, 2026
Reply from Aptive Pest Control - Chicago
Hi Tina,
That’s definitely not the level of service we aim to provide, and we can understand why that experience would be frustrating.
At Aptive, we expect our service professionals to be thorough and attentive, and a visit that brief, followed by continued pest activity, isn’t what you should be seeing. We’d really like the chance to take a closer look at what happened and make sure this is properly handled.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review your account and arrange a follow-up service if needed. Our goal is to make sure your home is protected and that you feel confident that we’ve got this handled.
-Jasmine
Extremely pleased with Aptive.
We have had Aptive for several years and have continued to be pleased with their attention to detail, the knowledge of the technicians and the friendliness and courtesy of everybody we have dealt with.
April 9, 2026
Reply from Aptive Pest Control - Chicago
Hi Bill,
Thank you for being part of the Aptive family for several years, we truly appreciate your continued trust. We’re so glad to hear our attention to detail, knowledgeable service professionals, and friendly, courteous team have consistently made a positive impression. That kind of long-term confidence is exactly what we work hard for, keeping everything handled with care so you can feel comfortable year after year. We’re grateful to have you with Aptive!
-Jasmine
They didn't even come out this time!
They didn't even come out this time! I was home. Now they are billing me for a service call they didn't do. They send an email sometimes saying they are coming out on this date. Know schedule time of day. So, I can't be home to let them in. then they say they serviced you, but they don't know what service you want because they haven't talked to you. So, you get half-assed service. No inside service! I have siders in my basement And then they bill you for it! Not happy at all.
Lynn
April 7, 2026
Reply from Aptive Pest Control - Chicago
Hi Lynn,
Thank you for taking the time to share this. I’m really sorry for the frustration here, especially feeling like the visit didn’t happen as expected and that the service didn’t address your concerns. I understand how upsetting that would be.
At Aptive, we want every visit to be clear, completed properly, and fully handled in a way that gives you confidence in the service you’re receiving. What you’ve described definitely deserves a closer look.
Please reach out to us at socialmedia@goaptive.com so we can review your service details, including the billing and what was recorded for the visit. We also want to make sure your concerns about interior treatment and basement spiders are properly addressed.
-Jasmine
Technician was excellent
The service technician did a great job and made sure I was totally satisfied. I deducted a star because no time period was set for my service. As I did not want to sit home all day waiting, I called my local office and was told he should probably arrive between 1:00 and 2:00 and I could go out in the am to do my errands. He came about 10:45 (luckily he called at 10:00 to say he’d be coming so I hadn’t left the house yet. The office should be in better contact with the workers.
April 10, 2026
Reply from Aptive Pest Control - Chicago
Hi Trudy,
Thanks so much for sharing this, we really appreciate it. I’m glad to hear your Aptive service professional did a great job and made sure you were satisfied with the service.
That said, I’m sorry for the confusion around your arrival window and the mismatch between what you were told and when the technician arrived. I can understand how frustrating it is to plan your day around a timeframe and not have that line up consistently.
At Aptive, clear and accurate communication is a big part of how we aim to deliver a smooth experience, so it sounds like this wasn’t fully handled the way it should have been. We appreciate you bringing it to our attention.
We’ll make sure this feedback is shared with the team so it can be addressed and used to improve coordination moving forward. Thank you again for choosing Aptive and trusting us with your home.
-Jasmine
Appreciate the call informing of…
Appreciate the call informing of arrival and if we have any concerns inside or outside. Very polite staff.
April 8, 2026
Reply from Aptive Pest Control - Chicago
Thanks for taking a moment to share this with us, Jean! It's wonderful to know that you appreciated the call about our arrival and that our team was able to handle any concerns you had. Providing polite and attentive service is very important to us, and we're so happy we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We really appreciate having you as a part of Aptive!
-Alexis
Aptive techs have always been…
Aptive techs have always been professional, courteous, thorough, and knowledgeable when visiting our home. They explain clearly what they are doing to control pests and answer any questions we have. They also address any specific issues we bring up.
April 1, 2026
Reply from Aptive Pest Control - Chicago
Thank you for taking the time to share this thoughtful feedback, Robert! We’re glad to hear the team has been professional, courteous, thorough, and knowledgeable, and that they take the time to clearly explain the service and address your concerns. We appreciate you being part of the Aptive neighborhood and look forward to handling your pest concerns for years to come!
-Alexis
They care to ask about what types of…
They care to ask about what types of pests we are experiencing and they fix it!
April 2, 2026
Reply from Aptive Pest Control - Chicago
Your feedback means a lot to us! We’re so glad our team was able to deliver a positive experience and take care of your home with the care and attention you deserve. Our team at Aptive looks forward to continue protecting your home from unwanted pests. Thank you for being with us!
-Alexis
Jon is knowledgeable and knows his…
Jon is knowledgeable and knows his stuff.. a big Plus
March 28, 2026
Reply from Aptive Pest Control - Chicago
We’re so glad that Jon made such a strong impression with his knowledge and expertise, Monette. Having a service professional who clearly understands the work and can address concerns confidently really does make a difference. Thank you for choosing Aptive to handle your pest concerns. We appreciate having you with us!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.