The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... See more
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Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... See more
Company replied
At the time that Grady signed me up, I advised him that I would be selling the house within the next few months. When I stated that if I could sign up for a short period and cancel after the proper... See more
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I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, United States
- 15154171185
We overthink pests so you don't have to.
4.3
Excellent
108 reviews
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Polite and professional.
August 13, 2026
Reply from Aptive Pest Control - Des Moines
Hi Bob,
Polite and professional service can make every visit feel that much better! We’re glad your Aptive service professional made a positive impression and treated you with the courtesy you deserve. Thank you for choosing Aptive and trusting us to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
First appointment
First appointment and they showed up, did good work, friendly service and sales team! Zion was on time, sprayed the house / yard, and provided pictures! Will update if anything changes! They just sprayed my house for the first time so I will see how well this works!! Thanks!
August 14, 2026
Unprompted review
Reply from Aptive Pest Control - Des Moines
Hi Noah,
A great first visit is the perfect way to start! We’re glad Zion arrived on time, thoroughly treated your home and yard, and provided photos so you could see what was completed. It’s also wonderful to hear both the service and sales experience felt friendly and welcoming.
Thank you for giving Aptive the opportunity to care for your home. We look forward to earning your confidence as you begin seeing the results and keeping your pest concerns handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Des Moines
Thank you for the great feedback, Jack! We’re so glad the communication before and after each visit has stood out. Knowing what to expect and what was completed makes a difference, and we love hearing that our local experts are keeping you in the loop. We appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
So far we’re not noticing any relief…
So far we’re not noticing any relief from bugs in the backyard.
July 31, 2026
Reply from Aptive Pest Control - Des Moines
Hi Rebecca,
Thank you for your feedback. We're sorry to hear you haven't noticed relief from the bugs in your backyard yet. We understand how frustrating that can be.
Please reach out to socialmedia@goaptive.com directly so we can review your account and arrange a complimentary reservice under Aptive's Promise if needed. We'd appreciate the opportunity to address the remaining pest activity and help get your backyard back under control.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Des Moines
Hi Linda,
Thank you for your wonderful review! We're so glad to hear your service professional was friendly and took the time to explain everything clearly. Providing professional service and making sure our customers feel informed are priorities for our team. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Don't believe the sales people!!!!!
At the time that Grady signed me up, I advised him that I would be selling the house within the next few months. When I stated that if I could sign up for a short period and cancel after the property sold WITHOUT PENALTY, then I would sign up for interim service. Grady advised me that this would NOT be a problem. However, when I texted Grady and advised him that needed to terminate service as we discussed, I got no reply. When I called customer service they were only to glad to cancel the service but there would be a $199 cancellation fee. Don't believe anything that a sales person agrees to, they only seem to be concerned with commissions and number of new accounts. They won't follow through on the agreed terms.
*********************************************
All of my previous comments about not believing sales people STAND. HOWEVER, after posting the oribinal review, I was contacted by Aptive's Social Media review team and after I submitted a detailed description of the interactions I had with their salesman, they actually refunded me the entire terminations fee. This new review is for the company, not for the salesman!
July 22, 2026
Reply from Aptive Pest Control - Des Moines
Hi Robert,
Thank you for taking the time to share your experience. We're sorry to hear your expectations regarding your agreement and cancellation were not met. We understand how frustrating it is when the information you were given during the sales process doesn't align with what you later experience.
Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate the concerns you've raised, and work toward an appropriate resolution. We appreciate the opportunity to address your experience.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Des Moines
Hi Rick,
Thank you for your kind review! We're glad to hear you found our team to be professional and thorough. Providing service that leaves our customers feeling their pest concerns are handled is always our goal.
We appreciate your support and thank you for choosing Aptive!
-Jasmine, Aptive Care Team
Just alright
The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the most simple billing questions. There is no ability to escalate and get an answer. I upgraded to premium this spring. During two applications, the wind was too high to perforns the full service. Yet I still had to pay the full amount. Not good.
May 27, 2026
Reply from Aptive Pest Control - Des Moines
Hi Ron,
Thank you for taking the time to share such detailed feedback. We’re glad to hear our service professionals have provided a great experience in the field, but we’re sorry the billing and support side has been frustrating and not what you should expect from Aptive.
At Aptive, we want every part of the experience to feel clear, consistent, and fully handled. What you described with billing concerns and service limitations is not the standard we aim for. Please reach out to socialmedia@goaptive.com so we can review your account and get this properly handled for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Des Moines
We're so glad our team did such a great job treating your home this time around, Peg Shelton! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Very Professional
Ryan completed what we had requested in a very professional manner. He was very courteous and helpful to us.
May 29, 2026
Reply from Aptive Pest Control - Des Moines
It's great to hear that you're satisfied with the treatment provided, Kevin Brummer! Our goal is to provide the best service possible every time we're at your home, and knowing your needs are being handled with the high level of care you deserve means a lot to us. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Courteous and did what I requested.
May 15, 2026
Reply from Aptive Pest Control - Des Moines
Hi Ruthie,
Thank you for sharing this and for choosing Aptive. We’re glad to hear your service professional was courteous and took care of your requests during the visit.
That’s exactly what we aim for at Aptive, making sure every service is handled with respect, clear communication, and attention to your needs so you feel confident everything is taken care of. We appreciate your feedback!
-Jasmine, Aptive Care Team
Service technician was courteous
Service technician was courteous, explained the planned treatment process, inquired if there were other issues I wanted addressed, sent a report of the applied treatment when finished. Overall, a very positive experience.
May 21, 2026
Reply from Aptive Pest Control - Des Moines
Hi James,
We really appreciate you taking the time to share this detailed feedback. It is great to hear your service professional was courteous, clearly explained the treatment plan, checked in about any additional concerns, and followed up with a detailed report after the visit. That level of communication and care is exactly what we aim for at Aptive, because we want you to feel informed and confident every step of the way. We have got this handled, and we are glad we could deliver a positive and thorough experience for your home.
-Jasmine, Aptive Care Team
Tech are great but scheduling is…bullshit
Tech are great but scheduling is bullshit.
Only reason you got a 4 is because of your people in the field.
May 10, 2026
Reply from Aptive Pest Control - Des Moines
Hi Chris,
Thank you for choosing Aptive and sharing your feedback. We’re glad to hear you’ve had a great experience with our service professionals in the field, and we’ll make sure that recognition is passed along.
We also hear your concerns about scheduling and understand the frustration it caused. Your feedback is valuable as we work to improve how things are handled and communicated on our end.
At Aptive, we want every part of your experience to feel smooth and reliable from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Des Moines
Hi Arnulfo,
Thank you for sharing this! We’re really glad to hear you experienced a professional and good-natured visit from our team. At Aptive, we put a lot of focus on making sure every interaction feels respectful, positive, and easy for our customers.
We appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that reflects that same professionalism and care.
-Jasmine, Aptive Care Team
The Aptive team has been great to deal…
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
May 12, 2026
Reply from Aptive Pest Control - Des Moines
We're so glad to hear this, Keith! It's wonderful to know that our team has been such a pleasure to work with and that they've kept you informed every step of the way. That level of dedication really helps you feel confident that the service is being handled well, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Aptive has kept our home bug-free for…
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and explain everything they’re going to do!
April 23, 2026
Reply from Aptive Pest Control - Des Moines
Hi John,
It’s awesome to hear your home has stayed protected for several years, and I’m really glad Dustin continued that same level of excellence. I’ll be sure to pass your kind words along to him and the team. At Aptive, I value that partnership with homeowners, taking the time to listen, focus on the right areas, and clearly explain each step so everything feels handled and straightforward.
Thank you for choosing Aptive and for your continued trust, it means a lot, and I’m glad we’ve been able to keep things handled for you over the years.
-Jasmine, Aptive Care Team
Customer service sucks
When getting a call about what aptiv is all about, I explained that I had a mouse issue inside my house and thats my focus. The CSR asked about bugs and such and I said sure but nothing crazy and brought up that mice were my main concern. He told me that they could absolutely help me and the cost would be 100 for first visit and $45 every 3 months. I even asked for clarification and said it back to him. When making an appt for them to come, I had a meeting that day and said my mother would be home and asked if that would work because i would be unreachable. He said it was no problem and he took my mother's phone number. The day of appt, I get a text of what time they will be there while I was driving to my meeting so didnt see it right away. While I was in my meeting my phone is buzzing like crazy and it was my mom. I had several messages saying that they couldnt do anything until I signed the contact. My moms message said that the tech wasnt very rude saying that I should have been there and that until I sign, he isnt allowed to do anything. I ended up signing docusign without reading. After work that day my mom told me that the tech was very rude and he did nothing for the mice inside the house. He put a trap outside and some glue traps down after my mom told him repeatedly that this was the whole reason for the service. They were suppose to return a month later but when I called nothing was scheduled so I told the CSR about the issues I had and she said to that the indoor mice aren't part of the service which made me very upset. She said she would send someone out to redo the service for no extra charge and I said what is thay gona do when I have a mice problem not a bug problem. Thats doesnt make sense. But she ignored my issue and kept going back to how I could talk to the tech when he gets there. I was at work when the next tech came. Mother said he was alot nicer and knew more of what he was doing but when talking about the indoor mice, he said that it wasnt part of their services where my mother took out the contract and showed where it says they do. He shrugged his shoulders and said he didnt have much with him but would put a few snap traps out and if I wanted to cancel service I would have to pay $195 to get out of the contract. So I called to speak with them about this. The first lady didnt really help. She apologized but she wanted me to pay my first monthly bill which I had already paid the $100 + $45 for the first visit. She told me if I paid for the month that she could get me out if the rest of my contract. And then she proceeded to transfer me to a new person. So told him the whole story. He apologized over and over and told me that there was no way to get out of the contract besides paying the $195 and that i wasnt even in the rodent package. But what he could do is lower my payment to $35 month and I said no. I just wanted out of it. He then said he could take me to $35 and include the rodent package. turned it down. He said he could make it $30 including rodent and all paperwork would show that I've had issues with techs being rude, my service wasnt up to standard and he was going to escalate my complaint etc. I accepted. I had been on the phone for over an hr and I still needed my issue fixed. So now im stuck for 2 years and im hoping I have a better experience going forward.
April 5, 2026
Reply from Aptive Pest Control - Des Moines
Hi there,
Thanks for taking the time to share such detailed feedback, and I’m really sorry for the frustration and confusion you experienced throughout this process. I can hear how important your indoor rodent concern is, and how disappointing it’s been to feel like expectations weren’t aligned from the start and through your service visits.
At Aptive, we aim to be clear, consistent, and respectful in every step, from the initial conversation through service delivery and account support. What you described, especially around communication, service expectations, and how your concerns were handled, is not the experience we want for our customers.
We’d really like the chance to review everything more closely and make sure your concerns are properly addressed and documented. Please reach out to us at socialmedia@goaptive.com so we can look into your account directly and work toward getting this handled the right way moving forward.
-Jasmine
over spray
The man sprayed all over the outside of my windows this time. My other service he did not.
April 11, 2026
Reply from Aptive Pest Control - Des Moines
Hi Pamela,
Thanks so much for taking the time to share this, we really appreciate it. I’m glad to hear there was a more complete application during this recent visit compared to your previous experience.
At Aptive, consistency across every service is really important to us, so I understand how noticeable that difference would be. That’s not the standard we aim for.
If you’re open to it, please reach out to us at socialmedia@goaptive.com and we’ll be happy to take a closer look and make sure everything is fully handled. We can also help ensure your windows and treatment areas are properly taken care of.
-Jasmine
Our tech is super nice and takes time…
Our tech is super nice and takes time to work on our problem areas.
April 5, 2026
Reply from Aptive Pest Control - Des Moines
Hi Kari,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was attentive and took the time to focus on your problem areas. At Aptive, we take pride in making sure every visit is handled carefully and thoroughly, so you can feel confident your home is well cared for. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Great Job by our technician.
March 12, 2026
Reply from Aptive Pest Control - Des Moines
Hi Mike,
Thank you for sharing your experience! We’re thrilled to hear that our service professional did a great job.
At Aptive, we take pride in making sure every service is handled with care and professionalism, so it’s wonderful to know your home was in good hands. We appreciate you trusting us to keep your home protected!
-Jasmine
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