First: being greeted in a warm friendly manner Second: prompt concise explanation of procedures of service Third: a willingness to do more with a truly positive attitude. Fourth: she inspired trus... See more
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The man that came to my house on May 20, 2026 moved my dogs toys around making sure the spray didn’t get to it, also took special care to empty their water bowls and ensure not to spray there. Also ac... See more
Company replied
We ended up needing three appointments to take care of our hornet/wasp nest problem. The first tech did not do a complete job at all. The second tech was sent out to correct the problem - I don't... See more
Company replied
Alex was here 5/6/2026 to treat our property for insects, mosquitoes, spiders and mice around the outside of the house, He was pleasant to talk to, professional, and made sure to answer any and all m... See more
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Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
16610 W Rogers Dr., 53151, New Berlin, WI, United States
- 12626240344
We overthink pests so you don't have to.
4.3
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Joseph was very helpful when I told him about wasp hives in the past and the presence of the wasps in my patio area. He then proceeded to apply the appropriate treatment to the eaves and gutters.
Joseph was attentive and through to my wasp issue.
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have no pest problem for a few years…
I have no pest problem for a few years since using Aptive Pest Control.
May 27, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Joseph,
Thank you for sharing this and for choosing Aptive. We’re really glad to hear you’ve been protected for the past few years since starting service with us.
That’s exactly what we aim for at Aptive, making sure pest concerns are consistently handled so you can enjoy peace of mind year after year. We truly appreciate your trust and continued support!
-Jasmine, Aptive Care Team
Wonderful Employee
First: being greeted in a warm friendly manner
Second: prompt concise explanation of procedures of service
Third: a willingness to do more with a truly positive attitude.
Fourth: she inspired trust in her work and the company
May 26, 2026
Reply from Aptive Pest Control - Milwaukee
Thank you for such thoughtful feedback with us, John. From the warm greeting and clear explanation of the service to the positive attitude and willingness to go above and beyond, it’s wonderful to hear that our service professional made such a strong impression. Earning your trust through both her work and professionalism truly means a great deal to us, and we appreciate you taking the time to share your experience with Aptive!
-Alexis, Aptive Care Team
Terrible Experience
We ended up needing three appointments to take care of our hornet/wasp nest problem. The first tech did not do a complete job at all. The second tech was sent out to correct the problem - I don't know if they were told what to focus on, but they did not do the required request either! The third tech took care of all the nests and went above and beyond to help us.
To add to this - we have never been able to talk to anyone in the New Berlin location! That is very frustrating!!
May 14, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Neil,
Thanks for taking the time to share this, and I’m really sorry for the frustration you experienced. Needing multiple visits to resolve a hornet and wasp issue, along with difficulty reaching your local team, is not the experience we aim to provide at Aptive.
I’m glad the third service professional was able to fully take care of the problem, but we also hear your concerns about the earlier visits and communication gaps. Please reach out to socialmedia@goaptive.com so we can review your account and make sure this is properly handled. At Aptive, we’ve got this handled, and we want your service to be consistent from the start.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Milwaukee
Thank you for sharing this kind feedback, Bill! We’re happy to hear Claudell provided efficient, professional, and knowledgeable service during your treatment. We appreciate you taking the time to recognize his work, and we're grateful to have you as a part of Aptive!
-Alexis, Aptive Care Team
Just don’t do it
I felt bad for the people who actually came out and did the work every appointment. They are very nice and professional. The results are mixed. That is not the most frustrating part. The pricing is not transparent. I probably over paid for $79 a month. The salesman would give you the typical dance. Start with a ridiculous price and then reduce from there. If you are interested getting wearing down by them, it is best to ignore them all together. It requires a one year contract and monthly payment even if there is no appointment in that month. You can’t cancel the services online and have to call. When you do call to cancel, the customer service will drag it out. If you don’t take the full year, there will also be a cancellation penalty. It is not worth it. Just don’t do it.
May 22, 2026
Unprompted review
Reply from Aptive Pest Control - Milwaukee
Hi there,
Thank you for taking the time to share this feedback. I’m glad to hear our service professionals were kind and professional during your visits, but I’m sorry the experience around pricing, contract terms, and cancellation felt frustrating and unclear.
At Aptive, we aim for everything to feel straightforward and fully handled from the start, so I understand your concerns and appreciate you bringing them forward. Your feedback is important and will be shared internally for review and improvement.
If you’re open to it, I’d appreciate the chance to connect and look into your account further to better understand your experience and help where I can.
-Jasmine, Aptive Care Team
They always do a through job!
May 21, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Clayton,
Thank you for the great feedback! We’re glad to hear our team consistently does a thorough job for you. That’s exactly the level of care and attention to detail we aim for at Aptive.
At Aptive, we like to keep things simple and handled, so you can feel confident your home is being taken care of. We really appreciate you choosing us and taking the time to share your experience!
-Jasmine, Aptive Care Team
The man that came to my house on May…
The man that came to my house on May 20, 2026 moved my dogs toys around making sure the spray didn’t get to it, also took special care to empty their water bowls and ensure not to spray there. Also accommodated a last minute request to spray for ticks on my backyard.
May 21, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Claribel,
We really appreciate you sharing this. It is great to hear your service professional took thoughtful care during the visit, from moving your dogs’ toys and protecting their water bowls to making sure everything was treated safely. We are also glad he was able to accommodate your last-minute request for tick treatment in the backyard. That level of attentiveness is exactly what we strive for at Aptive, because your home and pets deserve that extra care. We have got this handled, and we are grateful for the opportunity to take care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Milwaukee
Hi John,
Thank you for your feedback. We are glad to hear you had a great experience with your service professional. At Aptive, we focus on providing dependable, high-quality service and making sure every detail is handled with care. That is the standard we hold ourselves to with our mindset of we’ve got this handled, so you can feel confident your home is in good hands. We appreciate you choosing Aptive and trusting us with your service needs.
-Jasmine, Aptive Care Team
Sophia was excellent
Sophia was excellent! Great communication and very thorough on the job. I hope to have her service our home every time. Thank you, Sophia!
May 12, 2026
Reply from Aptive Pest Control - Milwaukee
Hi there,
Thank you for taking the time to share this. We’re thrilled to hear Sophia made such a strong impression, especially with her great communication and thorough approach to the job. We’ll be sure to pass your kind words along to her, she’ll really appreciate that recognition. At Aptive, we aim to show up with a we’ve got it handled mindset so every visit feels clear, consistent, and well taken care of. We’re grateful you chose Aptive, and we appreciate you trusting us with your home.
-Jasmine, Aptive Care Team
Service tech Mike is very professional…
Service tech Mike is very professional and does a great job! He takes time to walk the property to detect problem areas
May 16, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Sandy,
We really appreciate you sharing this. It’s great to hear Mike has been so professional and thorough during your service visits, especially taking the time to walk your property and identify potential problem areas. That kind of attention to detail is exactly what we aim for at Aptive. We’re glad to know your home feels well cared for and that things are being handled with consistency and professionalism. We truly appreciate you trusting Aptive to take care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Milwaukee
Hi there,
Thank you for sharing this! We’re really glad to hear you found the service very thorough. At Aptive, we put a strong focus on attention to detail so your home is treated with care and nothing gets overlooked.
We appreciate you choosing Aptive and trusting us with your pest control needs. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that’s consistent, careful, and reliable.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Milwaukee
Hi Mitchell,
Thank you for sharing this! We’re really glad to hear our service professionals have consistently been pleasant, knowledgeable, and respectful during your visits. That’s the kind of experience we strive to deliver at Aptive every time.
We truly appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that’s reliable, respectful, and helpful.
-Jasmine, Aptive Care Team
I made a rhubarb pie for my Mom for…
I made a rhubarb pie for my Mom for Mother's day. It was attacked by aunts in the morning. I had to throw it away.
May 5, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Randy,
Thank you for taking the time to share this, and I’m really sorry to hear about what happened with your rhubarb pie on Mother’s Day. I can understand how frustrating and disappointing that must have been after putting in the effort to make something special.
At Aptive, we know how important it is to keep your home comfortable and protected from pests, and experiences like this are exactly what we want to help prevent. We’ve got this handled on our end, and we’d really appreciate the opportunity to take a closer look and make sure the ant activity is properly addressed.
Please reach out to us directly at socialmedia@goaptive.com so we can review your situation and get you the help you need as quickly as possible.
-Jasmine, Aptive Care Team
Great employees great service
May 12, 2026
Reply from Aptive Pest Control - Milwaukee
This is fantastic to hear, Steven! It's always nice to know when our team is doing an exceptional job, and we're so glad you've been satisfied. Your feedback means a lot to us, and we appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
needy
thanks for the class on how to write a review. why not just tell me what to say!
the service tech was very good !
Why Are You So Needy!!!
if your not getting bad reviews you must be doing something right? shouldn't that be enough?
if you are going to constantly ask customers to pat you on the back for doing your JOB then the least you can do is reward these customers with a discount!
May 12, 2026
Reply from Aptive Pest Control - Milwaukee
Thank you for taking the time to share your thoughts with us, Tom. We truly appreciate your feedback and are thrilled to hear that you were pleased with the service provided by our team. We strive to ensure that every interaction is handled with the utmost care and professionalism, and it's great to know that our efforts are resonating with our customers.
On the other hand, we understand your perspective on feedback requests. Our intention is to continuously improve and ensure that we are meeting the high standards we set for ourselves. Your insights are invaluable in helping us achieve this goal. Rest assured, your satisfaction is our top priority, and we are committed to delivering exceptional service every time.
Thank you once again for your review and for choosing Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
I’ve use this service for many years…
I’ve use this service for many years and continue to be pleased with each person that I’ve dealt with. They communicate with text reminders, respond quickly, take pictures of what they’ve completed and able to answer any of my concerns. I’d recommend them highly.
May 2, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Marianne,
We really appreciate you taking the time to share such thoughtful feedback, and even more so your continued trust over the years. It means a lot to hear that each Aptive service professional you’ve worked with has delivered a consistently positive experience.
We’re especially glad the communication, quick responses, photo documentation, and support around your concerns have all added value for you. At Aptive, we work hard to make sure every part of your service is handled with transparency, reliability, and care so you always feel confident in what’s being done at your home.
Thank you for being such a loyal part of the Aptive family and for your recommendation, we truly appreciate it!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Milwaukee
Hi Christine,
We really appreciate you taking a moment to share this! Even a simple “Communication” tells us a lot, and we’re glad it reflects your experience with Aptive.
At Aptive, we know clear communication is key to a smooth service, and we work hard to make sure everything is handled in a way that keeps you informed and confident from start to finish. Thank you for choosing Aptive and trusting us with your home!
-Jasmine, Aptive Care Team
The actual service vs. Customer's wishes
The actual service, and the application professionals, we're great! No pest problems have been noticed to date.
However, I am less pleased with the actions of the management team. Do to financial pressures, I had called to cancel my service, but was told if I did, I would be charged ~$160 because the contract period had not expired. Then, to convince me to continue the treatments, I was offered a discount. Only problem was, the original payment amount was automatically charged even though that treatment (set for March) was postponed until April, and then the April visit was also charged, albeit at the reduced rate. So now I am even more motivated to cancel!
April 30, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Harry,
Thank you for sharing your feedback and for recognizing the quality of our service professionals and the pest control results you’ve experienced with Aptive.
I’m sorry to hear about the frustration you’ve had with billing and account changes. That’s not the experience we want for our customers, and I understand why that would be upsetting.
We’d appreciate the opportunity to review your account and clarify what happened so we can make sure everything is properly handled and addressed. Please reach out to us at socialmedia@goaptive.com when you can so we can assist you directly.
-Jasmine, Aptive Care Team
Technician was very helpful
Technician was very helpful
My only concern is with the customer service when you try to communicate with them
May 8, 2026
Reply from Aptive Pest Control - Milwaukee
Hi Maria,
Thank you for sharing your feedback and for choosing Aptive! We’re glad to hear your service professional was helpful during your visit.
We also hear your concern about your experience with customer service, and we’re sorry that part didn’t meet expectations. At Aptive, we aim to keep everything handled smoothly from service in the home to support on the back end.
We appreciate your feedback as it helps us improve and continue serving you better.
-Jasmine, Aptive Care Team
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